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NSW Health Care Complaints Commission

The NSW Health Care Complaints Commission (HCCC) is an independent body set up under the Health Care Complaints Act 1993.

The HCCC manages complaints about health service providers in NSW, including:

  • health organisatons
  • registered health practitioners
  • unregistered health practitioners.

Vision and mission

The HCCC has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.

How the NSW Health Care Complaints Commission can help

The HCCC acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care.

Information / help lines

  • Call 1800 043 159 Mon to Fri, 9am to 5pm AEST
  • Email: hccc@hccc.nsw.gov.au

Programs, apps and tools

Recommended links

Last reviewed: August 2020

Information from this partner

Found 14 results

What can I make a complaint about? - NSW Health Care Complaints Commission

The Health Care Complaints Commision manages complaints about health service providers in NSW.

Read more on NSW Health Care Complaints Commission website

Possible complaint outcomes - NSW Health Care Complaints Commission

The Commission assesses all written complaints carefully by gathering relevant information to determine the appropriate outcome.

Read more on NSW Health Care Complaints Commission website

Your health information - NSW Health Care Complaints Commission

Your health information

Read more on NSW Health Care Complaints Commission website

Does a practitioner have to see a patient? - NSW Health Care Complaints Commission

Does a practitioner have to see a patient?

Read more on NSW Health Care Complaints Commission website

Fees in your health care - NSW Health Care Complaints Commission

Information on the various fees and costs associated with Health Care

Read more on NSW Health Care Complaints Commission website

Resources for Health Consumers - NSW Health Care Complaints Commission

Links to support groups and other resources.

Read more on NSW Health Care Complaints Commission website

Complaints about mental health care - NSW Health Care Complaints Commission

Information about making a complaint about mental health care

Read more on NSW Health Care Complaints Commission website

Consent for treatment - NSW Health Care Complaints Commission

fact sheet on consent for treatment

Read more on NSW Health Care Complaints Commission website

Make a complaint online - NSW Health Care Complaints Commission

The easiest way for you to make your complaint is via our online complaints portal.

Read more on NSW Health Care Complaints Commission website

Complaints process - NSW Health Care Complaints Commission

What to expect when making a complaint.

Read more on NSW Health Care Complaints Commission website

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