The Health Care Complaints Commission is an independent body that deals with complaints about health service providers in NSW. This includes complaints about hospitals, medical centres, doctors, nurses or any other health service provider.
The work is governed by the Health Care Complaints Act. The Commission independently assesses and where possible assists in resolving complaints. It can also investigate and prosecute serious complaints.
The Commission consults with the health professional councils in NSW when handling complaints about registered health practitioners, such as doctors, nurses or dental practitioners. In exercising our functions as an independent body, our primary objective is the protection of the health and safety of the public.