CHF does this by advocating for appropriate and equitable healthcare, undertaking consumer-based research and developing a consumer knowledge base. CHF identifies key issues in safety and quality of health services for consumers and works to raise the health literacy of consumers, health professionals and stakeholders. CHF provides a national voice for health consumers and supports consumer participation in health policy and program decision making.
CHF member organisations reach Australian health consumers across a wide range of health interests and health system experiences. CHF policy is developed through consultation with members, ensuring that CHF maintains a broad, representative, health consumer perspective.
CHF values members' knowledge, experience and involvement; the development of an integrated healthcare system that values the consumer experience; early intervention, prevention and early diagnosis; collaborative integrated healthcare; and working in partnership.
CHF is committed to being an active advocate in the ongoing development of Australian health policy and practice.