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Terms of use

These Terms of Use apply to the healthdirect website (www.healthdirect.gov.au), the Pregnancy, Birth and Baby website (www.pregnancybirthbaby.org.au), the Healthdirect application (App), Healthdirect Widgets (i.e software applications and user interface components which are used to access and search the websites) and any interactive facilities or services used or accessed through the websites, App or Widgets, (e.g. video call, service finder, Symptom Checker, Web Chat, Australian Health Thesaurus (AHT) etc) collectively referred to in these Terms of Use as the 'Online Services'.

The Online Services are published by Healthdirect Australia.

These Terms of Use also apply to:

a. the use of the Online Services;
b. access to the Online Services from third party websites installing and using a Healthdirect Widget; or
c. the content or material contained in the Online Services, accessed via links from the Online Services or that we provide to you via email or mobile, including health information, publications, fact sheets, news and alerts (Information).

In these Terms of Use, use of the terms ‘Healthdirect Australia’, ‘Healthdirect’, ‘we’, ‘us’ and ‘our’ refers to Healthdirect Australia Ltd ABN 28 118 291 044 as the licensed owner of the Online Services, and the terms ‘you’ and ‘your’ refer to the user or viewer of the Online Services or the user of Information.

We also have websites for our National Health Services Directory (www.nhsd.com.au), My Aged Care (www.myagedcare.gov.au) and the Carer Gateway (www.carergateway.gov.au). However, these services have their own, separate, terms of use which are available on those websites.

The services available through Healthdirect Australia are wholly or jointly funded by the Australian Government, and a number of the state and territory governments, and are provided free of charge for the benefit of the Australian public.

Click here to view the Healthdirect Australia Social Media Acceptable Use Policy, which applies to your use of social media connected with our Online Services.

Deemed acceptance

It is intended that these Terms of Use are legally binding on you and us. By accessing or using the Online Services (including Information), you are deemed to accept these Terms of Use which together with our Privacy Statement govern Healthdirect’s relationship with you in relation to the Online Services.

Healthdirect may change the content of the Online Services, Information, these Terms of Use or our Privacy Statement at our discretion and without notice. By continuing to use the Online Services you accept the Terms of Use as they apply from time to time.

Your use of the Online Services and any dispute arising out of such use of the Online Services is subject to the laws of New South Wales.

In using some services available through (or linked from) the Online Services you will be required to agree to additional terms and conditions. Such terms and conditions apply together with, or in addition to, these Terms of Use.

Important information

THE ONLINE SERVICES ARE NOT INTENDED FOR USE IN EMERGENCY SITUATIONS. IF YOU ARE SUFFERING AN ACUTE ILLNESS OR EMERGENCY CONDITION, CALL TRIPLE ZERO (000) AND ASK FOR AN AMBULANCE.

The Information contained in, or accessed through, the Online Services (e.g. via video calls or the Web Chat) is for your general information and use only and is not intended to be used as medical advice.

Information provided as part of a Symptom Checker facility (both the website and the telephone service) and through Web Chat may be used to assist you to manage non-acute medical conditions and locate medical assistance. Information provided as part of the Thesaurus may be used to assist you to browse or search for medical, health and human services related concepts in order to provide a reference source of health and related services information. However, this information and any other Information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical problem, please consult a healthcare professional. Symptom Checker, Web Chat and the Thesaurus are not diagnostic tools.

You should also not disregard professional advice, or delay seeking it, because of any Information contained on the Online Services, including any results provided (e.g. as part of the Symptom Checker facility, Thesaurus, the service finder or via video calls) or any Information that you have agreed to receive directly from us (e.g. pregnancy information emails) or as a result of any advice received through the Web Chat facility. Our Online Services are designed only for people who are located within Australia.

Disclaimer of warranties

While the Information is subject to Healthdirect’s quality assurances processes, the Information is also subject to continuing research, clinical experience, reasonable differences in opinions among authorities, unique aspects of individual situations and the possibility of human error in preparing the Information. No representation or warranty (express or implied) is made as to the currency, completeness, accuracy, reliability, suitability, and / or availability of the Information. In addition, no representation or warranty (express or implied) is made that the Information will meet your health or medical requirements.

Whilst we provide general health information, the circumstance of each individual will differ. You should exercise your own judgment with respect to your use of our Online Services and you should carefully evaluate the currency, completeness, accuracy, reliability, suitability and relevance of the available information.

Disclaimer of liability

You acknowledge that your use of any Information or materials on the Online Services is entirely at your own risk and that the Information may contain inaccuracies or errors.

To the maximum extent permitted by law, Healthdirect expressly disclaims all liability (including for negligence) for any loss, damage, injury, expense or costs incurred by you arising out of accessing, downloading, using or relying on any of the Information or the Online Services including, but not limited to, in circumstances where:

  • the Symptom Checker facility provides incorrect or inappropriate advice;
  • the Thesaurus facility provides incorrect or inappropriate information;
  • the Online Services or Information are used for a purpose for which they were not intended;
  • the Online Services or Information contain errors, omissions or inaccuracies;
  • you are unable to obtain consistent, reliable and uninterrupted access to our Online Services;
  • there is damage or interference to your mobile device or any other piece of hardware, software, equipment or device installed on or used in connection with your mobile device, or your mobile data that arises in connection to your download or use of the App, its content or any linked website;
  • you rely on an interpretation or opinion stated in, or which may be inferred from, the Online Services or the Information;
  • there is delay or failure to receive Information from us that you may have subscribed to; or
  • inaccurate information is available from any websites accessed via a link on the Online Services.

To the extent permitted by law, our liability for failure to comply with consumer guarantees required by Part 3-2 of the Australian Consumer Law, is limited to the supply of services again or the payment of the cost of having the services supplied again.

Copyright and trade marks

All intellectual property rights in content on the Online Services, including (without limitation) text, graphics, Information, architecture and coding (including any copyright subsisting in them), is owned by Healthdirect or licensed to us.

You may access and download the material on the Online Services where available, but may not, subject to a use for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968 (Cth), modify, publish, transmit, distribute, participate in the transfer or sale, create derivative works, or in any way exploit, any of the Online Services content in whole or in part without the prior written permission of the owner of the material.

The Online Services may contain trade marks owned by Healthdirect and third parties. You may not display or use in any manner any trade marks featured on the Online Services without the prior written permission of the trade mark owner.

Links to other websites

The Online Services contain links to other websites. These links are provided for your convenience only.

Healthdirect does not specifically endorse any organisation, association or entity referred to in, or linked to, the Online Services. Views or recommendations provided in linked websites do not necessarily reflect those of Healthdirect and Healthdirect has no responsibility for the content of the linked website(s). It is your responsibility to make your own decisions about the currency, completeness, accuracy, reliability and suitability of information contained in linked websites.

You may link to the Online Services, but permission is restricted to making a link without any alteration of the relevant Online Services contents. Permission is not granted to reproduce, frame or reformat the files, pages, images, information and materials from this site on any other website unless express prior written permission has been obtained from Healthdirect.

In no event are you permitted to use the Online Services to sell a product or service, or to increase traffic to your website for commercial reasons, such as advertising sales. Healthdirect reserves the right to prevent linking to the Online Services at any time.

Using our App

If you wish to use our App, then you need to download the App and ensure that you download and install all relevant updates.

We grant to you a revocable, non-exclusive, non-transferrable, limited right to install and use the App on a device owned and controlled by you in accordance with these Terms of Use.

The App includes software code, scripts, interfaces, graphics, displays, text, documentation and other components.

The App may prompt you to select certain information, such as your age and sex. You acknowledge that the information you select must be correct in order to provide to you suitable information. We will not be responsible if you select incorrect variables.

We do not promise that you will have continuous and uninterrupted access to the App or that the App will be free of any harmful code, virus or other malware. We do not accept responsibility for any interference or damage to your device.

If you choose to use location services on the App via Global Positioning System (GPS), then we may access and use your location to provide services to you. GPS locators can be inaccurate, particularly in areas with high rise buildings. You should verify your location (independently from the App) before calling for emergency services. You can turn off location services by deactivating this option on your device.

Information concerning medicines and other therapeutic goods

Information provided via the Online Services or available from the Online Services concerning medicines and other therapeutic goods is provided for the limited purpose of general information for the safe and effective use of the medicine and is not intended to be used as medical advice, diagnosis and treatment and should not be relied on to manage or diagnose a medical condition.

Information via the Online Services, including product information on medicines, may have been written by the relevant pharmaceutical companies or other third parties and such information has not been independently verified by Healthdirect.

All information on medicines and other therapeutic goods via the Online Services is listed in alphabetical order only. No preferential or special treatment is provided to any medicines or products listed.

We may include additional information for certain medicines or products that have generated higher (keyword) search volumes via external internet search engines. This is based on (keyword) search volumes only and no other criteria.

You should seek medical advice in relation to medicines and use medicines only as directed by a healthcare professional. Always read the label. If symptoms persist see your doctor/healthcare professional.

The supply and regulation of medicines differs from country to country. Information about medicines via our Online Services is relevant only to the supply of medicines in Australia.

Healthdirect widgets

You must comply with the following additional Terms of Use in this section when linking the Online Services (including any Information) to your website by using a Healthdirect Widget.

All Healthdirect Widgets (including any customisations to a Healthdirect Widget) are owned by us. Subject to your compliance with these Terms of Use, we grant to you a non-exclusive, non-transferable, non-sub-licensable, revocable licence to use and display a Healthdirect Widget on a website for which you have proper authorisation (your website) solely for your own use as permitted by these Terms of Use, and in accordance with the purpose of the Online Services as stated in these Terms of Use. You are not permitted to use a Healthdirect Widget for any other purpose or to give Healthdirect Widgets to other people to place on their or other third party sites, and nothing in these Terms of Use shall be deemed to grant you any right, title or interest in any Healthdirect Widget.

You must not:

  • install, implement, copy or use any Healthdirect Widget for any purpose except as permitted under these Terms of Use;
  • modify or create any derivative work from or commercialise in any way any Healthdirect Widget;
  • attempt to discover any source code or other data in a Healthdirect Widget which we do not provide you access to;
  • use a Healthdirect Widget on your website in a way that changes, obstructs or otherwise prevents the display of any content of the Online Services to which the Healthdirect Widget is linked;
  • display a Healthdirect Widget on your website in a way that makes the information displayed on the Online Services appear to be part of your website, or attempt to depict any of the content from the Online Services as your own content;
  • represent, communicate or convey the impression that we approve, endorse, recommend or are connected in any way, with you (including your related bodies corporate or personnel), your website, or any of your goods or services; or
  • include on your website any material that we consider to be discriminatory, unlawful, abusive, malicious, offensive, defamatory, pornographic, obscene, threatening, harassing or otherwise inappropriate, in each case as determined at our sole discretion.

Each Healthdirect Widget is provided on an “as is” and “as available” basis. We disclaim any warranties, express, implied or statutory, that may be expressed or implied by law regarding any Healthdirect Widget, including warranties of accuracy, merchantability, fitness for a particular purpose, or non-infringement. We further disclaim any warranties regarding the security, reliability, timeliness, availability and performance of any Healthdirect Widget. You understand and agree that you use a Healthdirect Widget at your own discretion and risk, and that you will be solely responsible for any damages to any computer system or any loss of data that results from the use of a Healthdirect Widget.

You acknowledge and agree that we may at our sole discretion terminate the licence granted under this section and disconnect you from or restrict your use of a Healthdirect Widget if we consider that either of the following has occurred:

  • the Healthdirect Widget is being used by you for a purpose other than as permitted under these Terms of Use; or
  • the Healthdirect Widget is being used on any website not owned by you, even if you did not cause or authorise the use.

Our right to terminate will be in addition to any other remedy available at law or in equity to us.

If your licence to use any Healthdirect Widget is terminated by us, you must immediately:

  • take down the Healthdirect Widget from your website; and
  • return to us or erase all copies of the Healthdirect Widget materials in your possession.

Personal profile

As part of your access to and use of the Online Services, you may be able to create a personal profile. Creating a personal profile will allow you to login and be recognised as a user across some of our Online Services (for example, when you access the Pregnancy, Birth and Baby website). This will mean that you can store information within your profile regarding your use of certain Online Services and you can also subscribe to receiving Information or notifications from us based on the information you provide to us.

To create a profile, you will be required to provide information, including an email address and password. Depending on the Online Services you use, you may also be required to provide other information relevant to your circumstances and the services you are using, such as your name, contact details, your child’s name and birthdate or information relating to your pregnancy such as your estimated due date or ovulation cycle.

Where you provide us with information in relation to your child or children, you warrant that you are the legal guardian of your child and have authority to provide this information to us.

You may subscribe to receive general Information or notifications based on the information you have provided (for example, in relation to your expected due date). You acknowledge that this is provided to you as general Information and use only. This information is not intended to be used as medical advice and should not be used as an alternative to professional health care. You should also not disregard professional advice, or delay seeking it, because of any failure to or delay in receiving Information or notifications from us.

You can unsubscribe from receiving Information and notifications from us at any time.

Further information on how we handle your personal information provided in your personal profile is available on our Privacy Statement.

Video calls

If you use our video call through Online Services, you must not:

  • attempt to record the video or audio of your video call or take screenshots or copies of images of your video call;
  • abuse, intimidate, threaten or otherwise violate those using or delivering the video call service; and/or
  • engage in behaviour that is pornographic, violent, discriminatory or otherwise offensive.

We reserve the right to terminate your video call if you fail to comply with our Terms of Use.

We also reserve the right to continue the call but cease the camera operation, if the call handler considers it to be appropriate in the circumstances.

System requirements

Some services available through the Online Services will require your computer, telephone, internet access, device and associated equipment to meet certain technical levels (System Requirements) in order to receive the services. Healthdirect Australia takes no responsibility for problems associated with or arising from your inability to access or receive the services due to your equipment or internet speed not meeting the System Requirements.

Security, viruses, errors and availability

The internet is an insecure public network which means there are risks that information sent to or from the Online Services may be intercepted, corrupted or modified by third parties. In addition, files obtained from or through the Online Services may contain computer viruses, disabling codes, worms or other devices or defects. You bear the risks and responsibility for any loss or damage caused, directly or indirectly, by these risks, and Healthdirect accepts no liability for any interference with, or damage to, your computer system, device, software or data occurring in connection with the Online Services.

Feedback facility

The Online Services may contain a facility allowing you to give feedback and make suggestions (Feedback Facility). You agree that your use of the Feedback Facility is subject to the following additional terms:

  • any feedback, suggestion or material you may provide (Feedback) will not be treated by Healthdirect as confidential;
  • Feedback must conform to the Healthdirect Australia Social Media Acceptable Use Policy; and
  • Healthdirect will own any intellectual property rights in or arising from any Feedback.

Last reviewed: November 2017

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