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Health and Disability Services Complaints Office

The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories, covering the public, private and not-for-profit sectors, and prison health services.

Vision and mission

Supporting improvements to health, disability and mental health services for Western Australia and the Indian Ocean Territories through complaint resolution and improving the delivery of health and disability services through our two service areas:

  • Service One: Assessment, negotiated settlement, conciliation and investigation of complaints.
  • Service Two: Education and training in the prevention and resolution of complaints.

How HaDSCO can help

HaDSCO acts impartially and in confidence to support improvements to health, disability and mental health services through resolution and investigation of complaints and providing education and training to service providers in the prevention and resolution of complaints.

HaDSCO services are free and available to everyone who uses and provides health, disability and mental health services.

Information lines / help lines

  • Call 1800 813 583 Mon to Fri, 8am to 4pm AWST
  • Email: mail@hadsco.wa.gov.au

Recommended links

Last reviewed: May 2022

Information from this partner

Found 8 results

Health and Disability Services Complaints Office - Make a Complaint

HaDSCO Make a Complaint

Read more on Health and Disability Services Complaints Office website

Health and Disability Services Complaints Office - Complaints by Young People

Complaints by Young People

Read more on Health and Disability Services Complaints Office website

Health and Disability Services Complaints Office - Complaints about Mental Health Services

Complaints about Mental Health Services

Read more on Health and Disability Services Complaints Office website

Health and Disability Services Complaints Office - Tips and advice for Effective Complaint Management

Tips and advice for Effective Complaint Management

Read more on Health and Disability Services Complaints Office website

Health and Disability Services Complaints Office - Complaints about Disability Services

Complaints about Disability Services

Read more on Health and Disability Services Complaints Office website

Health and Disability Services Complaints Office - Complaints about Health Services

Complaints about Health Services

Read more on Health and Disability Services Complaints Office website

Health and Disability Services Complaints Office - HaDSCO Mental Health Complaint Guidelines

HaDSCO Mental Health Complaint Guidelines

Read more on Health and Disability Services Complaints Office website

Health and Disability Services Complaints Office - Complaint Resolution Process

Complaint Resolution Process

Read more on Health and Disability Services Complaints Office website

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