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National Relay Service

The National Relay Service (NRS) is an Australia wide phone service for people who are deaf, have hearing or speech impairment.

If you are unable to use an ordinary phone due to deafness or hearing or speech impairment, the National Relay Service (NRS) can help you stay in touch, get things done and contact someone in an emergency.

Depending on your particular needs, there are a number of relay call options so you can call anyone and stop relying on other people to make your calls.

Service features:

  • The NRS is available to everyone at no additional charge.
  • Calls can be made through a range of devices including smartphones, tablets, computers and teletypewriter (TTY).
  • All calls through the NRS are relayed through a relay officer, who is the central link in every call and stays on the line to make sure your calls go smoothly.
  • All calls are confidential and user privacy is protected by law.
  • It is also available to anyone who wants to call a person who is deaf or has a hearing or speech impairment.

The National Relay Service is an Australian Government initiative.

Recommended links

Last reviewed: February 2019

Information from this partner

Found 47 results

NRSInstruction sheet 3.8NRS app (Speak and Listen)call to emergency services | Department of Communications and the Arts

This instruction sheet provides step by step instructions for calling emergency services using the NRS appspeak and listen option using the National Relay Service.

Read more on National Relay Service website

National Relay ServiceTTYnew profile request form | Department of Communications and the Arts

Please use this form if you are a new TTY user and you want to set up a profile with the National Relay Service. A call profile means that the relay officer understands what call option you are using and any particular instructions that can help your calls go more smoothly.

Read more on National Relay Service website

NRSInstruction sheet 3.1NRS app (Internet Relay)making a call | Department of Communications and the Arts

This instruction sheet provides step by step instructions for making a call using the NRS appinternet relay option using the National Relay Service.

Read more on National Relay Service website

NRSfact sheet 2SMS Relay | Department of Communications and the Arts

In SMS relay calls you type your side of the conversation on your mobile phone and read the responses from the other person when the relay officer texts them back.

Read more on National Relay Service website

NRSInstruction sheet 1.2Internet Relayanswering a call | Department of Communications and the Arts

This instruction sheet provides step by step instructions for answering a call using the internet relay option using the National Relay Service.

Read more on National Relay Service website

NRSInstruction sheet 2.3SMS Relaycall to emergency services | Department of Communications and the Arts

This instruction sheet provides step by step instructions for calling emergency services using the SMS relay option using the National Relay Service.

Read more on National Relay Service website

National Relay ServiceSpeak and Listennew profile request form | Department of Communications and the Arts

Please use this form if you want to set up a NEW Speak and Listen profile with the National Relay Service. A call profile means that the relay officer understands any special communications needs you have and can help your calls go more smoothly.

Read more on National Relay Service website

NRSInstruction sheet 3.3NRS app (Internet Relay)call to emergency services | Department of Communications and the Arts

This instruction sheet provides step by step instructions for calling emergency services using the NRS appinternet relay option using the National Relay Service.

Read more on National Relay Service website

NRSInstruction sheet 3.2NRS app (Internet Relay)answering a call | Department of Communications and the Arts

This instruction sheet provides step by step instructions for answering a call using the NRS appinternet relay option using the National Relay Service.

Read more on National Relay Service website

National Relay Service accountchange of details form | Department of Communications and the Arts

Please use this form if you already have an account with the National Relay Service [NRS] and wish to change some of your details or cancel the account.

Read more on National Relay Service website

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