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National Relay Service

The National Relay Service (NRS) is an Australia wide phone service for people who are deaf, have hearing or speech impairment.

If you are unable to use an ordinary phone due to deafness or hearing or speech impairment, the National Relay Service (NRS) can help you stay in touch, get things done and contact someone in an emergency.

Depending on your particular needs, there are a number of relay call options so you can call anyone and stop relying on other people to make your calls.

Service features:

  • The NRS is available to everyone at no additional charge.
  • Calls can be made through a range of devices including smartphones, tablets, computers and teletypewriter (TTY).
  • All calls through the NRS are relayed through a relay officer, who is the central link in every call and stays on the line to make sure your calls go smoothly.
  • All calls are confidential and user privacy is protected by law.
  • It is also available to anyone who wants to call a person who is deaf or has a hearing or speech impairment.

The National Relay Service is an Australian Government initiative.

Recommended links

Last reviewed: August 2018

Information from this partner

Found 51 results

Tips for making calls - National Relay Service

Naturally you want to have a trouble free phone conversation when making a relay call

Read more on National Relay Service website

Internet Relay - National Relay Service

You can make and receive internet relay calls through the NRS app or the NRS website using any device with a live internet connection

Read more on National Relay Service website

Keeping in touch - National Relay Service

Thanks for visiting our page on how the NRS plays a vital role in helping people in rural and remote areas

Read more on National Relay Service website

Free resources - National Relay Service

We have lots of free resources to help you learn more about relay calls

Read more on National Relay Service website

Making a call with little or no speech - National Relay Service

If you have difficulty using the phone because you have a speech impairment or use a voice output device you can use the NRS to make phone calls

Read more on National Relay Service website

Tips for SMS Relay calls - National Relay Service

Here are some ideas to get the most from your SMS Relay call: include as much information as possible in your initial message: area code and number you wish to call your name name of the person you are calling your message for the other person ask for a response if needed

Read more on National Relay Service website

Disability equipment programs - National Relay Service

You should be able to rent a TTY at a subsidised rate

Read more on National Relay Service website

Support - National Relay Service

The NRS can support you with relay calls in many ways

Read more on National Relay Service website

Making a call - National Relay Service

Make other relay calls all the numbers you need

Read more on National Relay Service website

Call costs - National Relay Service

There is no extra charge for making a relay call

Read more on National Relay Service website

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