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National Relay Service

The National Relay Service (NRS) is an Australia wide phone service for people who are deaf, have hearing impairment and/or speech impairment and people wanting to communicate with them.

If you are unable to use an ordinary phone due to deafness or hearing or speech impairment, the National Relay Service (NRS) can help you stay in touch, get things done and contact someone in an emergency.

Depending on your particular needs, there are a number of relay call options so you can call anyone and stop relying on other people to make your calls.

Service features:

  • The NRS is restricted to use for people who are deaf, have a hearing impairment and/or a speech impairment and people wanting to communicate with them.
  • Calls can be made through a range of devices including smartphones, tablets, computers and teletypewriter (TTY), at no additional charge.
  • All calls through the NRS are relayed through a relay officer, who is the central link in every call and stays on the line to make sure your calls go smoothly.
  • All calls are confidential and user privacy is protected by law.
  • It is also available to anyone who wants to call a person who is deaf or has a hearing or speech impairment.

The National Relay Service is an Australian Government initiative.

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Last reviewed: April 2019

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