They provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. This includes helping people with the things that make them feel strong and healthy, such as being in control of their life, being resilient and participating in their community. They also work with people to address poverty, housing, education and employment. It is an approach to mental health and wellbeing that is based on a foundation of human rights and looks at the whole person in the context of their daily life.
Mind are the leading provider of Prevention and Recovery Care (PARC) residential recovery services (which are the least-restrictive, sub-acute mental health residential services) in Australia.
Vision and mission
Mind advocates for basic human rights for everyone; constantly challenging the stigma and discrimination experienced by people with mental health issues, and their service delivery complies with the legislated human rights frameworks.
How Mind can help
Mind offers practical and motivational assistance to help people gain better mental health and improve the quality of their lives, through:
- helplines that provide information, guidance and referrals
- outreach support that provides one-to-one practical help and motivational support
- care coordination for those who need a lot of different health and social services
- residential programs that provide a safe, supportive environment in which to work more intensively on recovery (both youth and adult)
- psychological counselling and therapy
- group activities offering social connection and mutual support
- workshops that teach new skills for managing health and wellbeing
- online forums where peers can share their insights and support each other
- support for families and carers so they can have some respite from the demands of caring.
Mind staff work hard to engage with families, friends and other carers to involve them in decisions about their loved one’s care. Mind also provides friendly, reliable support to people, helping make a positive difference to their lives.
Information / help lines
- Call 1300 286 463 Mon to Fri, 9am to 5pm AEST for Mind Connect service information and referral to counselling, coaching and peer support services
- Call 1300 554 660 Mon to Fri, 9am to 5pm AEST for the Carer Helpline
- Call 1300 054 284 Mon to Fri, 9am to 5pm AEST for Mind Equality Centre, servicing the LGBTIQ community in Victoria.
