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Lifeline is a trusted national charity that has been saving lives for more 50 years. Lifeline works to prevent suicide through a range of crisis support services including its national telephone crisis support line, 13 11 14, operating 24/7 and Online Crisis Support Chat that is available every night.

Each year Lifeline receives more than a million requests for help to its 13 11 14 crisis line and nightly Online Crisis Support Chat service. There is a call to Lifeline every 32 seconds. These services provide immediate, caring and non-judgemental support and can make a lifesaving difference to those who aren’t travelling well.

Lifeline’s services are delivered via its network of 41 centres located across Australia. These community-based centres provide a range of crisis support and suicide prevention services including; education and training, awareness programs, face-to-face counselling and bereavement support groups. These services seek to build suicide-safe communities.

This work is all made possible by over 11,000 dedicated volunteers who donate their time and skills to support others. Around 3500 of these volunteers work as trained Crisis Supporter volunteers.

For support and advice in a personal crisis

  • Call 13 11 14 (24 hours a day)
  • Chat online to Lifeline (available every night)
  • Check the website for more details

Last reviewed: August 2016

Information from this partner

Found 52 results

Substance Abuse and Addiction

Substance misuse is the harmful use of drugs or alcohol for non-medical purposes. Often associated with the use of illicit drugs, legal substances can also be misused, such as alcohol, prescription or over-the-counter medication, caffeine, nicotine and volatile substances (e.g. petrol, glue, paint). Most people with a substance use disorder are using alcohol.

Read more on Lifeline website

Suicide Bereavement Support Group Facilitation

Practice Handbook

Read more on Lifeline website

Problem Gambling

For many, gambling is a popular pastime. Pokies, lotto, scratchies, card games, racing, and other forms of betting are forms of gambling prominent in Australia. Gambling is fun to do from time to time, but for others it can get out of hand and cause distress and financial problems.

Read more on Lifeline website

Recovering after a natural disaster

Read more on Lifeline website

Coping with Community Crisis or Natural Disaster

A community crisis can occur following a natural disaster (e.g. bushfires, flood, cyclone) or another traumatic event (e.g. local tragedy, disease outbreak). These events are extremely challenging for the people directly affected, local families, workers, businesses, industries and the community as a whole.

Read more on Lifeline website

Tool kit Helping someone at risk of suicide

It is distressing to realise that someone close to you may be considering suicide. This tool kit will help you identify signs to look for, decide what to do and where you can go for help.

Read more on Lifeline website

What is Suicide Bereavement?

Suicide Bereavement is the deep sadness and mourning that often occurs after the loss of a loved one to suicide. While grief is a normal response to losing someone important to us, when someone dies by suicide we may experience many complex feelings, thoughts and behaviours.

Read more on Lifeline website

Tool Kit: Overcoming Stress

Lifeline’s stress awareness and management tool kit

Read more on Lifeline website

What is Family Violence?

Family violence is when someone who has a close personal relationship with you harms you, controls you or makes you feel afraid. The violence may not always be physical, but can be emotional or psychological and create just as much harm. It is not your fault. It is the abuser who is responsible.

Read more on Lifeline website

Tool kit: Domestic Violence

A self-help resource to help people living with domestic violence

Read more on Lifeline website

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