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Lifeline is a trusted national charity that has been saving lives for more 50 years. Lifeline works to prevent suicide through a range of crisis support services including its national telephone crisis support line, 13 11 14, operating 24/7 and Online Crisis Support Chat that is available every night.

Each year Lifeline receives more than a million requests for help to its 13 11 14 crisis line and nightly Online Crisis Support Chat service. There is a call to Lifeline every 32 seconds. These services provide immediate, caring and non-judgemental support and can make a lifesaving difference to those who aren’t travelling well.

Lifeline’s services are delivered via its network of 41 centres located across Australia. These community-based centres provide a range of crisis support and suicide prevention services including; education and training, awareness programs, face-to-face counselling and bereavement support groups. These services seek to build suicide-safe communities.

This work is all made possible by over 11,000 dedicated volunteers who donate their time and skills to support others. Around 3500 of these volunteers work as trained Crisis Supporter volunteers.

For support and advice in a personal crisis

  • Call 13 11 14 (24 hours a day)
  • Chat online to Lifeline (available every night)
  • Check the website for more details

Last reviewed: September 2019

Information from this partner

Found 37 results

Psychotic Illness

If you are concerned about a friend or family member who is showing signs of psychosis, it is important to seek help early.

Read more on Lifeline website

Domestic and family violence

Domestic and family violence Anyone can experience domestic and family violence. It happens across communities, ages, cultures and sexes.

Read more on Lifeline website

Self harm

We are all impacted by and cope with events and experiences in different ways. At Lifeline, we are here for you and will listen with respect and without judgement.

Read more on Lifeline website

Panic attacks

A panic attack can be frightening and unsettling experience. You are not alone and there is help available.

Read more on Lifeline website

Multicultural people

Emotional distress, mental illness, and suicide can affect anyone regardless of language, place of birth, religion or culture.

Read more on Lifeline website

Stress and overwhelming feelings

When faced with a challenging situation or stressful event, our bodies respond by bringing about physical changes that often help us to react to the challenge presented. However, if the stress is ongoing and the physical changes do not subside, we may feel overwhelmed and unable to cope.

Read more on Lifeline website


The outbreak of the coronavirus COVID-19 has impacted people in varying ways on an international scale. It is understandable that during times like this, people may be feeling afraid, worried, anxious, and overwhelmed by the constantly changing alerts and media coverage regarding the spread of the virus.

Read more on Lifeline website

Young people

“To be honest, I didn't know how to bring it up in person. So I shot him a message and asked him what was going on cause he wasn't himself and I was starting to get really worried about him. He started, you know, not really talking to anyone or hanging out with our normal friendship group and not being himself in class. So yeah, I felt something was up and sure enough, it was.” Ashleigh speaks about the importance of reaching out in Lifeline's Holding on to Hope podcast – Oliver’s story

Read more on Lifeline website


Depression can happen to anyone. It is more than just feeling low or sad during tough times. Understanding what some signs of depression are and where to go to get help are important. You don't have to face this alone. There is help available.

Read more on Lifeline website

Bereaved by suicide

Bereavement by suicide can impact us in different ways and may affect our physical and mental health. It is important to remember you are not alone and there is help available.

Read more on Lifeline website

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