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Lifeline is a trusted national charity that has been saving lives for more 50 years. Lifeline works to prevent suicide through a range of crisis support services including its national telephone crisis support line, 13 11 14, operating 24/7 and Online Crisis Support Chat that is available every night.

Each year Lifeline receives more than a million requests for help to its 13 11 14 crisis line and nightly Online Crisis Support Chat service. There is a call to Lifeline every 32 seconds. These services provide immediate, caring and non-judgemental support and can make a lifesaving difference to those who aren’t travelling well.

Lifeline’s services are delivered via its network of 41 centres located across Australia. These community-based centres provide a range of crisis support and suicide prevention services including; education and training, awareness programs, face-to-face counselling and bereavement support groups. These services seek to build suicide-safe communities.

This work is all made possible by over 11,000 dedicated volunteers who donate their time and skills to support others. Around 3500 of these volunteers work as trained Crisis Supporter volunteers.

For support and advice in a personal crisis

  • Call 13 11 14 (24 hours a day)
  • Chat online to Lifeline (available every night)
  • Check the website for more details

Last reviewed: September 2019

Information from this partner

Found 41 results

Psychotic Illness

If you are concerned about a friend or family member who is showing signs of psychosis, it is important to seek help early.

Read more on Lifeline website

Self harm

We are all impacted by and cope with events and experiences in different ways. At Lifeline, we are here for you and will listen with respect and without judgement.

Read more on Lifeline website

Panic attacks

A panic attack can be frightening and unsettling experience. You are not alone and there is help available.

Read more on Lifeline website

TOOL KIT Carers of people with mental illness

A self-help resource to help people living with mental illness

Read more on Lifeline website


We're here for you.

Read more on Lifeline website

Real Experiences - Living with a disability | Lifeline Australia | 13 11 14

“Living with a disability is not a tragedy it’s just another way of being; and knowing you have support in different areas of life is really important to navigate the somewhat challenging times you may face in your experience as someone living with a disability.” Johanna, 28 years

Read more on Lifeline website

Real Experiences - Emergency Service Workers | Lifeline Australia | 13 11 14

Keeping those who care for and protect us safe.

Read more on Lifeline website

I'm having a difficult time - Lifeline Australia

If you're feeling low, sad, worried or things just seem too much, we're here to support you. If life is in danger, call 000.

Read more on Lifeline website

What is financial stress

Financial stress relates to any stress you feel as a result of your financial situation. Learn more about financial stress and how it can affect mental health.

Read more on Lifeline website

What is anxiety

Anxiety is our body and mind’s natural reaction to stressful or unfamiliar situations. Learn more about why we feel anxious and when it becomes a problem.

Read more on Lifeline website

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