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Kids Helpline

Kids Helpline is Australia’s only free 24/7, confidential and private counselling service specifically for children and young people aged 5 to 25 years.

Since March 1991, young Australians have been contacting Kids Helpline about a wide range of issues; from everyday topics such as family, friends and school to more serious issues of child abuse, bullying, mental health issues, drug and alcohol use, homelessness and suicide.

Counselling and support is provided via the phone, web and email. Email counselling began in 1999 and real-time web counselling commenced in 2000.Children and young people have direct access to a counsellor and can choose to speak with either a male or female counsellor. They are also able to arrange to speak again with the same counsellor to work through their issues.

Counsellors empower young people by assisting them to:
  • Develop options
  • Identify and understand the consequences of a particular course of action
  • Facilitate more productive relationships with family and friends, and
  • Provide information on local support services.

Kids Helpline counsellors are fully qualified professionals who undergo additional training at Kids Helpline. No other organisation speaks with as many young Australians. On average, each day counsellors conduct 170 counselling sessions, which include:

  • 20 sessions with young people having suicidal thoughts
  • 30 sessions with young people disclosing self-harming issues
  • 73 sessions relating to mental health concerns

Need to speak to a counsellor?

Last reviewed: September 2019

Information from this partner

Found 57 results

What is body image? | Developing a positive body image | Kids Helpline

You don’t have to have full lips, bulging biceps, long legs - or any other specific physical traits for that matter - to have a healthy body image.If you stand in front of a mirror and judge yourself, you’re not alone. We’ve got some tips to help keep you on track with developing a healthy body image.

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Feeling lonely | What to do when you feel alone | Kids Helpline

Everybody gets lonely once in a while. Learn how to handle your feelings when you do start feeling down by talking to a counsellour at Kids Helpline today.

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Negative Peer Pressure & How to Deal with it | Kids Helpline

When your mates pressure you to do or go along with something you don’t like, it’s a form of peer pressure. We've got tips and info to help you out in these tricky situations.

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Building Resilience | What is Resilience? | Kids Helpline

Learn more about what resilience is and developing resilience. If you need some support to deal with life challenges, get in contact with Kids Helpline today!

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Family relationships | Get Help Today | Kids Helpline

Learn more about how to overcome family challenges and to strengthen family relationships. Contact Kids Helpline today! We are FREE to call & available 24/7.

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There's a new member in my family | Kids Helpline

A new baby in the family can be a big change. If you start to become confused and lost, call Kids Helpline, jump on WebChat or send us an email today!

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I'm thinking about suicide | Find Help | Kids Helpline

Sometimes we feel hopeless and think things won’t ever get better. There is always hope. No matter how hopeless you feel, Kids Helpline is here to help.

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Taking risks | Deciding to take a risk or not? | Kids Helpline

Everybody takes risks. Some are more dangerous than others. If you are confused or worried about certain risks, Kids Helpline can help you figure it out.

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Helping kids cope with exam stress | Kids Helpline

Exam time can be a challenging experience for everyone. Learn more about how to cope and manage exam stress by getting in contact with Kids Helpline today!

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All About Respect | Why Is Respect Important? | Kids Helpline

Respect is the glue that holds your relationships together. Learn ways to be respectful and know what to do when somebody isn’t respectful toward you.

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