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covid19-restriction-checker: COVID-19 Restriction Checker

Retail, shopping and real estate – Victoria

Updated on 28 July 2021, at 10:00 AET

Restrictions — all of Victoria

All shops and retail venues can open.

Retail venues under 100 square metres can have up to 25 people. Larger facilities can have no more than 1 person per 4 square metres. All patrons need to check in.

Real estate inspections and auctions can occur, with up to 100 people per venue — indoors or outdoors.

Up to 10 people can attend an inspection by private appointment, but with no more than 1 person per 4 square metres.

COVID-19 marshals must ensure attendees check in to auctions and inspections

There’s no limit to the distance you can travel to shop in Victoria.

Record keeping for contact tracing

To support contact tracing, some businesses, workplaces and premises must ask every person who’s on the premises— including staff — to provide their:

  • first and last name
  • phone number

Venues and businesses required to do electronic record keeping must use the Victorian Government QR Code Service through the Service Victoria app.

For instructions on how to switch to the QR Code Service, go to and click on ‘Business and work’. Then click on ‘Record keeping for contact tracing — information for business’ and select ‘Register to use the QR Code Service’.

If there’s ever a temporary access issue — for example, internet connection issues — venues must use another form of record keeping for that period.

If you need information on the operation of your business or access to assistance relating to COVID 19 you can call the Business Victoria coronavirus hotline on 13 22 15 or visit

Mandatory face masks

You must wear a face mask when you leave your home or intimate partner’s home — both indoors and outdoors. You must carry a mask at all times.

Exceptions include if:

  • you have a medical condition that makes wearing a face mask unsuitable
  • you can’t do your job while wearing a face mask
  • communication is difficult, such as for people who are deaf or hard of hearing
  • you’re in an emergency situation

Children younger than 12 years of age don’t need to wear a face mask. Children aged 2 years or younger must not wear a face mask, because they’re a choking and suffocation risk.

  • Face shields, bandanas and scarves are not sufficient.
  • If you’re stopped by police in a setting where masks are mandatory, they’ll ask you to confirm the lawful reason you’re not wearing a face mask.

For more information on Victoria's restrictions, visit or call the Victorian Coronavirus Hotline on 1800 675 398. International, interstate and mobile callers can phone (+613) 9096 9000.

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