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covid19-restriction-checker: COVID-19 Restriction Checker

Retail, shopping and real estate – New South Wales

Updated on 30 July 2021, at 12:40 AET

Mandatory face masks

You must wear a face mask in the following settings:

  • on public transport, in all indoor non-residential settings, at airports and on commercial domestic flights across NSW
  • in all common indoor areas of residential premises and certain outdoor settings in Greater Sydney, including the Blue Mountains, Central Coast, Wollongong and Shellharbour.
  • once you leave your home, if you live in one of the 8 LGAs of concern in Greater Sydney — see below for detail

Once people in Greater Sydney leave home for a permitted reason, they must carry a face mask with them at all times.

For more detail on current face-mask restrictions and exemptions, see the ‘Face masks’ section below.

Greater Sydney stay-at-home orders

Stay-at-home orders apply to people who live in, usually work in, or usually attend a university or other tertiary education facility in Greater Sydney, including the Blue Mountains, Central Coast, Wollongong and Shellharbour local government areas.

Additional restrictions in 8 LGAs of concern

People who live or stay in Blacktown, Campbelltown, Canterbury-Bankstown, Cumberland, Fairfield, Georges River, Liverpool or Parramatta LGAs in Greater Sydney are subject to additional restrictions. Scroll down for more information.

Greater Sydney, including the Blue Mountains, Central Coast, Wollongong and Shellharbour

Retail premises must close — but click-and-collect, takeaway and home-delivery services can still operate. Only the following premises can stay open:

  • supermarkets and grocery stores, including butchers, bakeries, fruit and vegetable stores, liquor stores and fishmongers
  • stores that mostly sell health, medical, maternity and infant supplies
  • pharmacies and chemists
  • petrol stations
  • car-hire premises
  • banks and other financial institutions
  • hardware and building-supply stores and nurseries
  • agricultural, timber and rural supply stores
  • pet supply stores
  • post offices and newsagents; and
  • office supply stores

You’re allowed to shop for food or other essential goods and services — but with limits. Only 1 person per household per day may leave the home to shop:

  • for the personal needs of the household or for other household purposes, including for pets
  • for vulnerable people

You must also stay in your local government area or within 10 kilometres of your home, unless the item is not available locally. However, if you live in one of the 8 LGAs of concern (see above), you can only shop within 5km of your home, unless the item is not available locally.

You may take a dependant person with you if they can't be left unaccompanied, such as your child.

However, please consider online shopping if you can. If you must leave your home to shop for essential goods and services, go directly to and from the shop to get what you need. You are not allowed to browse in shops. Don't travel outside your local area if you can avoid it.

Food and drink premises inside a shopping centre can only sell food or beverages for people to consume outside the shopping centre.

Real estate

The following activities must not take place:

  • auctions that people attend in person
  • open inspections of properties

Inspections may be conducted by private appointment for 1 person only.

Stay-at-home order

If you live in, usually work in, or usually attend a university or other tertiary education facility in Greater Sydney, including the Blue Mountains, Central Coast, Wollongong and Shellharbour local government areas, you are subject to a stay-at-home direction. You must stay at home — unless you have a reasonable excuse and it’s absolutely necessary to leave, or you haven't been in Greater Sydney for 14 days.

If you have a reasonable excuse to and absolutely must leave your home, stay within your local area. Don’t travel outside your local area if you can avoid it.

If you’ve been in Greater Sydney, including the Blue Mountains, Central Coast, Wollongong and Shellharbour, for any reason since Monday 21 June 2021, you must follow the stay-at-home rules for 14 days from the date you left the area.

If you live in Blacktown, Campbelltown, Canterbury-Bankstown, Cumberland, Fairfield, Georges River, Liverpool or Parramatta in Greater Sydney, you’re subject to additional restrictions. Visit nsw.gov.au/covid-19/rules/affected-area for detail.

To learn more details of the stay-at-home order, including the list of reasons you can leave your home, visit the NSW gathering and travel sections of the healthdirect Restriction Checker.

These restrictions are expected to remain in place until 11.59pm, Saturday 28 August 2021, subject to health advice.

For more information, go to nsw.gov.au/covid-19.

Rest of NSW

Real estate agents and auctioneers must have and comply with a COVID-19 Safety Plan for retail and auctions. To create a plan, go to nsw.gov.au/covid-19/covid-safe/retail-and-auctions.

  • If you were in the Greater Sydney region — including the Blue Mountains, Central Coast, Wollongong and Shellharbour regions — on or after 21 June 2021, you should follow the stay-at-home orders for 14 days after you left Greater Sydney.
  • People across NSW should only enter Greater Sydney for essential purposes.
  • No more than 5 guests — including children — can visit a household.
  • You may have up to 25 people or 1 person per 4 square metres — whichever is greater — at other premises, although this doesn’t include outdoor stadiums, entertainment facilities and other exempt premises.
  • Masks are compulsory in all indoor non-residential settings, including workplaces, and at organised outdoor events.

Mandatory Service NSW COVID Safe check in

The following retail and real-estate businesses in NSW must use the Service NSW COVID Safe Check-in app to register anyone who enters their premises, including customers, staff and visitors — for example, maintenance workers and delivery drivers.

  • retail businesses
  • supermarkets
  • shopping centres
  • individual shops in shopping centres
  • premises that are used for auction houses — other than clearing houses

Customers who enter a venue without a mobile phone will be asked to record their details on another device. If a business can’t access a device — such as when there’s a power outage — the venue must manually collect your contact details.

Customers can download the Service NSW app at service.nsw.gov.au. Search for ‘Service NSW Mobile App’.

For more details on the check-in requirement, a complete list of premises that are subject to this mandate and to register, visit nsw.gov.au/register-your-business-as-covid-safe.

Face masks

  • Everyone in NSW must wear a face mask at all NSW airports and on domestic commercial flights that arrive in and depart NSW.
  • Before you attend an aged-cared facility or other health setting, such as a hospital, learn their face mask policy.
  • Children 12 years and under are exempt from wearing masks, but they’re encouraged to wear one where practicable.
  • Toddlers under 2 years of age and babies must not wear a mask, since they’re a choking and suffocation risk.

In NSW, you must wear a face mask when using or waiting for public transport and in all indoor non-residential settings, including workplaces, and at organised outdoor events.

This includes in:

  • retail or business premises that provide goods or services to members of the public who attend the premises, including
    • supermarkets
    • shopping centres (excluding an indoor recreation facility in a shopping centre)
    • bank branches and post offices
    • hairdressing, nail, beauty, tanning and waxing salons
    • spas, tattoo parlours and massage parlours
    • betting agencies
  • gaming lounges (any part of a licensed premises including pubs, registered clubs and casinos, that is used mainly for gaming)
  • entertainment facilities
  • places of public worship being used for public worship or religious services
  • residential aged-care facilities
  • workplaces
  • gym classes or dance classes
  • indoor recreation facilities, unless you are doing strenuous exercise
  • major recreation facilities
  • COVID-19 Safe outdoor gatherings
  • controlled outdoor gatherings

You must wear a mask if you:

  • work a hospitality venue in NSW and
  • directly deal with members of the public

If you cannot wear a face mask because of a disability, physical or mental health illness or condition, you must carry either

  • a medical certificate or letter signed by a registered health practitioner (such as a doctor) or a registered NDIS provider or
  • a statutory declaration

Greater Sydney face-mask rules

People in Greater Sydney carry a face mask with them once they leave their home, and wear one in the following settings.

You must wear a face mask when you’re in a common indoor area of a residential building that is:

  • strata titled
  • community titled
  • company titled

Common areas where you must wear a mask include:

  • a shared foyer or lobby of an apartment block
  • lifts, stairwells and corridors
  • shared laundry facilities

You do not need to wear a mask inside your own apartment.

You must also wear a face mask:

  • when you’re working outdoors
  • outdoors next to food and drink or retail premises — such as when you’re queuing outside a café
  • in indoor and outdoor areas of fresh food markets, such as the Sydney Markets at Flemington and the Sydney Fish Markets
  • at a COVID-19 Safe outdoor gathering
  • in a controlled outdoor public gathering

It’s recommended that you wear a face mask:

  • near other people you don’t live with, including your family, friends, neighbours or people you work with
  • walking in a busy street
  • near other people in a park or crowded place

8 LGAs of concern face-mask rules

If you live in Blacktown, Campbelltown, Canterbury-Bankstown, Cumberland, Fairfield, Georges River, Liverpool or Parramatta, you must wear a face mask at all times outside the home regardless of how close you are to others.

For more information, visit nsw.gov.au/covid-19/rules/face-mask-rules.

For more information on restrictions in New South Wales, visit nsw.gov.au/covid-19.

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