Healthdirect Free Australian health advice you can count on.

Medical problem? Call 1800 022 222. If you need urgent medical help, call triple zero immediately

healthdirect Australia is a free service where you can talk to a nurse or doctor who can help you know what to do.

beginning of content

Low cost or free mental health services

2-minute read

If you have a mental health condition that needs treatment, you might be able to get help with payment through government programs.

If you qualify for the Better Access to Mental Health Care initiative, you will be able to receive a Medicare rebate on on selected mental health services.

Your GP can also refer you to psychological services through the local Primary Health Networks. These have funding to provide services to populations in their area deemed to be at high risk or have poor access to mental health support. Ask your GP if you can access these services.

Who can use the Better Access program?

You can use Better Access if your doctor says you are eligible. As a first step, you must have been diagnosed with a mental health condition such as bipolar disorder, depression, psychosis or anxiety.

You will also usually need a mental health care plan from your doctor.

If you have a mental illness, your doctor might refer you to Better Access as a way of improving your treatment at a lower cost to you. The practitioner you are referred to may accept the rebate as the payment, or you may have to pay more than the rebate and then claim the rebate back from Medicare.

People using the Better Access program can have 6 individual and 6 group treatment sessions provided by a GP, psychiatrist, psychologist and eligible social workers and occupational therapists. Your doctor can then refer you for another 4 treatment sessions if they think it will help.

Under Better Access, you can claim for up to 10 individual and 10 group services each calendar year. Services can be face to face or telehealth consultations.

If you and your doctor thinks it will help, you can get treatment under Better Access again next year.

How do I start?

The first step is to see your doctor. If you can’t see your doctor, any health service should be able to help.

Search for mental health services in your location.

Other mental health services

If you have concerns about your mental illness, you can also contact one of the free counselling services such as:

  • Lifeline (anyone having a personal crisis) — call 13 11 14 or chat online
  • Kids Helpline (24/7 phone and online chat for young people aged 5-25 years) — call 1800 55 1800
  • Suicide Call Back Service (anyone thinking about suicide) — call 1300 659 467


Department of Health (Education guide - Better access to mental health care for general practioners and allied health professionals), Department of Health (Better access to mental health care: fact sheet for patients)

Learn more here about the development and quality assurance of healthdirect content.

Last reviewed: November 2019

Back To Top

Need more information?

These trusted information partners have more on this topic.

Top results

6 ways to get help for mental health | ReachOut Australia

While it’s pretty common to need some help with mental health, knowing how to access the right support for you can be a little tricky. Find out six ways that you can get help for your mental health so that you can stop feeling crappy.

Read more on website

Self-Care Matters - Palliative Care

Palliative Care Australia is the national peak body for palliative care and represents all those who work towards high quality palliative care for all Australians.

Read more on Palliative Care Australia website

The Australian health system | Australian Government Department of Health

Australia’s health system is one of the best in the world, providing safe and affordable health care for all Australians. It is jointly run by all levels of Australian government – federal, state and territory, and local.

Read more on Department of Health website

Personality changes | enableme - stroke recovery and support

Changes in personality are common after stroke. Personality changes may be the most difficult changes to understand and get used to. Find resources to help

Read more on Stroke Foundation website

Getting good healthcare | enableme - stroke recovery and support

Learning to advocate for yourself, to navigate the health care system and to choose a good doctor will mean you have a better chance of getting what you need.

Read more on Stroke Foundation website

Healthdirect 24hr 7 days a week hotline

24 hour health advice you can count on

1800 022 222

Government Accredited with over 140 information partners

We are a government-funded service, providing quality, approved health information and advice

Australian Government, health department logo ACT Government logo New South Wales government, health department logo Northen Territory Government logo Government of South Australia, health department logo Tasmanian government logo Government of Western Australia, health department logo