Healthdirect Free Australian health advice you can count on.

Medical problem? Call 1800 022 222. If you need urgent medical help, call triple zero immediately

healthdirect Australia is a free service where you can talk to a nurse or doctor who can help you know what to do.

beginning of content

CATT – the crisis assessment and treatment team

3-minute read

If someone has tried to harm themselves or someone else, or you think they are about to, call triple zero (000) immediately.

A crisis assessment and treatment team (CATT) provides immediate help during a mental health crisis. Experiencing or caring for someone during a mental health crisis can be frightening but help is available 24 hours a day.

What is a crisis assessment and treatment team?

A CATT is a group of people who work together and includes mental health professionals such as psychiatric nurses, social workers, psychiatrists and psychologists.

What does a CATT do?

A CATT responds to urgent requests to help people in mental health crisis 24 hours a day, 7 days a week. A mental health crisis can include:

It might be the flare-up of an existing condition like schizophrenia or someone's first experience of mental illness. There might be an obvious cause for the crisis, or there might not be.

Whether at home or elsewhere, the CATT assesses the person's current mental state, their psychiatric history, what social support they have and more. They will work with the person involved and their family and/or carer to determine the best way to help.

One option is to provide intensive treatment, care and support at home, and this is what they hope to do. But there are times when treatment in hospital is needed. If so, they will help the person get to hospital by arranging referrals and transport.

CATTs also work with other services such as police, ambulance, alcohol and drug services, child protection and community services where necessary.

How do I get help?

If you need help now, call your state's mental health crisis line for immediate expert support. They will help you work out which services can best help. This could be the doctor, a hospital emergency department or a community mental health service. Sometimes, the CATT will be sent to you, wherever you are.

  • ACT - 1800 629 354 FREE– Mental Health Triage Service
  • NSW - 1800 011 511 FREE – Mental Health Line
  • NT - 1800 682 288 – Northern Territory Crisis Assessment Telephone Triage Service
  • QLD - 1300 MH CALL (1300 64 22 55) FREE - 24-hour specialist mental healthcare
  • SA - 13 14 65 FREE – Mental Health Triage Service
  • TAS - 1800 332 388 FREE – Mental Health Services Helpline
  • VIC - Victoria's Mental Health Services FREE – Psychiatric triage (information, assessment and referral) 24 hours a day, 7 days a week. See website for services in your area.
  • WA - 1800 676 822 FREE – Mental Health Emergency Response Line

What happens after the CATT has helped?

The CATT will make sure you are supported during the crisis. Once the crisis has passed, the CATT then provides referrals to health and community services that can provide longer-term care.

Are CATTs the same across Australia?

CATTs are called by different names across Australia, but they perform essentially the same roles. They're known as:

The NSW Police Force has a similar team called the Mental Health Intervention Team.

For more information

You can find more help and support at:

If you're not sure what to do, call healthdirect on 1800 022 222 or use the healthdirect symptom checker.


Psychiatric Bulletin (Service Innovations: An Australian approach to community care – the Northern Crisis Assessment and Treatment Team), Victoria Department of Health (Mental Health Service Delivery, Acute Community Intervention Service Guidelines)

Learn more here about the development and quality assurance of healthdirect content.

Last reviewed: October 2017

Need more information?

These trusted information partners have more on this topic.

Top results

Crisis Support

Crisis Support A crisis is someones personal reaction to an event or experience in their life they find hard to cope with

Read more on Lifeline website

Community Engagement Officers - Australian Government Department of Human Services

We can help you access information, payments and services if you are having a difficult time accessing mainstream department services.

Read more on Centrelink website

Suicide prevention

Everyone in the workplace should learn about the warning signs for suicide and how to spot if a colleague could be at risk.

Read more on beyondblue website

A parent's story about self-harm - ReachOut Parents

Read Rick's story about his son Carl who was self-harming.

Read more on website

What to do after someone dies - Better Health Channel

When someone dies, it will help you to have a written plan of what you need to do including who you need to contact.

Read more on Better Health Channel website

Suicide and teenagers - ReachOut Parents

Understand the causes and risks of youth suicide and what to look out for in your teenager.

Read more on website

Looking after yourself and your family after a disaster

This booklet is for adults and is designed to help you understand the reactions you – or someone you know – may be experiencing. It contains practical advice, numbers to call and websites to visit if you need extra information or support.

Read more on beyondblue website

Healthdirect 24hr 7 days a week hotline

24 hour health advice you can count on

1800 022 222

Government Accredited with over 140 information partners

We are a government-funded service, providing quality, approved health information and advice

Australian Government, health department logo ACT Government logo New South Wales government, health department logo Northen Territory Government logo Government of South Australia, health department logo Tasmanian government logo Government of Western Australia, health department logo