User account FAQs

It can take up to 10 minutes for a code to arrive. We suggest you first check your Spam, Junk and Trash folders for the email. If you still have not received it, then trigger a new code by clicking 'Get a new code' on the screen.

If you have not completed your email verification, sign in with your email and password and this will trigger sending you a new email verification code.

If you have not completed your mobile phone number verification, go to 'My Account', then 'Account Settings' and 'View mobile number'. You will then have the option to verify your mobile number.

Healthdirect takes its privacy obligations seriously. Please review our Privacy Policy for further information on how we manage and protect your personal information.

If you have forgotten your password, then on the sign-in page select 'I forgot my password' and follow the onscreen prompts.

You can access your account by using the healthdirect website. For security reasons, we suggest you reset your password as soon as possible. You can do this by selecting 'I forgot my password' on the sign-in page, then follow the onscreen prompts. Alternatively, log in and use the 'Change password' link in 'Profile' to change your password.

To change the mobile number linked to your account, go to 'My Account' then 'Account settings', then 'View mobile number'. You will then be able to change your number.

You can request to change your email address by selecting the 'Contact us' link at the bottom of the web page.

To change the two-factor authentication preference, go to 'Profile' then 'Preferences', then 'Sign in preference' and you can then change the preference.

To change your password, go to 'My account', then 'Profile', then 'Account settings' and click on 'Change password'.

You can provide feedback by selecting 'Contact us' at the bottom of the web page.

You can contact us by selecting the 'Contact us' link at the bottom of the web page.