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User account FAQs

Need help with your healthdirect user account? — See the frequently asked questions (FAQs) below.

Go here for help with your account or My Health Record (MHR) in the healthdirect app.


Why create an account with us?

A healthdirect user account provides the best experience. You can:

  • automatically save care advice so you won't worry about forgetting it
  • keep symptom checks for your family in one place
  • create a reading list of health topics you need to know about

What can I do if I don’t receive the email verification code?

It can take up to 10 minutes for a code to arrive. We suggest you first check your Spam, Junk and Trash folders for the email. If you still have not received it, then trigger a new code by clicking 'Get a new code' on the screen.

What can I do if I didn’t complete email verification?

If you have not completed your email verification, sign in with your email and password and this will trigger sending you a new email verification code.

What can I do if I didn’t complete mobile phone number verification?

If you have not completed your mobile phone number verification, go to 'My Account', then 'Account Settings' and 'View mobile number'. You will then have the option to verify your mobile number.

How does Healthdirect manage my personal information?

Healthdirect takes its privacy obligations seriously. Please review our Privacy Policy for further information on how we manage and protect your personal information.



I forgot my password — how can I reset it?

If you have forgotten your password, then on the sign-in page select 'I forgot my password' and follow the onscreen prompts.

My phone was stolen. How can I access my healthdirect account?

You can access your account by using the healthdirect website. For security reasons, we suggest you reset your password as soon as possible. You can do this by selecting 'I forgot my password' on the sign-in page, then follow the onscreen prompts. Alternatively, log in and use the 'Change password' link in 'Profile' to change your password.


Account management

How can I change the mobile number linked to my healthdirect account?

To change the mobile number linked to your account, go to 'My Account' then 'Account settings', then 'View mobile number'. You will then be able to change your number.

How can I change the email address linked to my healthdirect account?

You can request to change your email address by selecting the 'Contact us' link at the bottom of the web page.

How can I change the two-factor authentication preference (e.g. from email to mobile)?

To change the two-factor authentication preference, go to 'Profile' then 'Preferences', then 'Sign in preference' and you can then change the preference.

How can I change my healthdirect account password?

To change your password, go to 'My account', then 'Profile', then 'Account settings' and click on 'Change password'.

How can I delete a care advice?

You can delete a care advice by selecting 'View Care Advice details' from within the care advice you want to delete.

Can I save a care advice if it has already been saved by another person?

A care advice can only be saved to one account. You will receive a message saying 'That care advice was already saved' when someone else has already saved it to their account.

How can I share the care advice of my child with my partner?

You can use the SMS feature on the Join page to send the care advice link as an SMS to yourself and then forward this SMS to your partner. Your partner should be able to click on the link and view the care advice.



How can I give feedback?

You can provide feedback by selecting 'Contact us' at the bottom of the web page.

I'm facing issues with my healthdirect account — who can I contact?

You can contact us by selecting the 'Contact us' link at the bottom of the web page.


Last reviewed: August 2022

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