Why create an account with us?

A healthdirect user account provides the best experience. Creating an account will allow you to connect your My Health Record to view your COVID-19 digital certificate, immunisation history, pathology reports and Medicare records in the healthdirect app.

You will also be able to create a reading list of health topics you need to know about.

What can I do if I don’t receive the email verification code?

It can take up to 10 minutes for a code to arrive. We suggest you first check your Spam, Junk and Trash folders for the email. If you still have not received it, then trigger a new code by clicking 'Get a new code' on the screen.

What can I do if I didn’t complete email verification?

If you have not completed your email verification, sign in with your email and password and this will trigger sending you a new email verification code.

What can I do if I didn’t complete mobile phone number verification?

If you have not completed your mobile phone number verification, go to 'My Account', then 'Account Settings' and 'View mobile number'. You will then have the option to verify your mobile number.

How does Healthdirect manage my personal information?

Healthdirect takes its privacy obligations seriously. Please review our Privacy Policy for further information on how we manage and protect your personal information.

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I forgot my password — how can I reset it?

If you have forgotten your password, then on the sign-in page select 'I forgot my password' and follow the onscreen prompts.

My phone was stolen. How can I access my healthdirect account?

You can access your account by using the healthdirect website. For security reasons, we suggest you reset your password as soon as possible. You can do this by selecting 'I forgot my password' on the sign-in page, then follow the onscreen prompts. Alternatively, log in and use the 'Change password' link in 'Profile' to change your password.

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How can I change the mobile number linked to my healthdirect account?

To change the mobile number linked to your account, go to 'My Account' then 'Account settings', then 'View mobile number'. You will then be able to change your number.

How can I change the email address linked to my healthdirect account?

You can request to change your email address by selecting the 'Contact us' link at the bottom of the web page.

How can I change the two-factor authentication preference (e.g. from email to mobile)?

To change the two-factor authentication preference, go to 'Profile' then 'Preferences', then 'Sign in preference' and you can then change the preference.

How can I change my healthdirect account password?

To change your password, go to 'My account', then 'Profile', then 'Account settings' and click on 'Change password'.

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How can I give feedback?

You can provide feedback by selecting 'Contact us' at the bottom of the web page.

I'm facing issues with my healthdirect account — who can I contact?

You can contact us by selecting the 'Contact us' link at the bottom of the web page.

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