Feedback
We value your feedback. Share your experience with us, including complaints, compliments or suggestions.
Your feedback helps us understand what works well and where we can improve.
How to give us feedback
I’m a consumer
Send us your feedback using the online form below or email us at feedback@healthdirect.org.au
Frequently asked questions
What can I give feedback about?
You can tell us about your experience with a Healthdirect service, website, online tool or any information we gave you.
This could be about something that worked well, did not meet your needs, concerned you or could be improved.
Who can give feedback?
Anyone can give feedback.
This includes:
- people who use our services
- family members
- carers
- support people
- health professionals
- service providers
- other organisations
If you give feedback or make a complaint for someone else, we may need to confirm we have the right consent before discussing their personal information with you.
Can I give feedback without giving my details?
Yes, you can give feedback without giving us your contact details or name.
However, this means we cannot contact you for more information or update you on the outcome, and it may limit our investigation.
How do you collect, use and protect my information?
Read our consumer engagement collection notice (feedback and surveys) to learn how Healthdirect Australia collects, uses and protects the personal information you give us.
What should I include in my feedback?
Helpful details to include in your feedback are:
- the service or online tool you used
- the date and approximate time of your interaction
- what happened during your interaction
- anything else you need us to know
- if you would like us to contact you
Please include any supporting documents regarding your feedback.
What happens after I give feedback?
If you agreed for us to contact you, we will:
- acknowledge your feedback within 2 business days
- review your feedback
- have any relevant team investigate, if needed
- give you the outcome of any investigation within 30 business days
What happens with compliments?
We share compliments with the relevant teams.
We use compliments to help improve our services and the customer experience.
What if I need support to give feedback?
Ask someone you trust to help you give feedback, such as a family member, carer, support person or health professional.
If you need further assistance to give feedback, email us at feedback@healthdirect.org.au. We can help you find a suitable way to share your feedback.
What if I am not satisfied with the outcome?
If the outcome does not meet your expectations, contact your state or territory’s Healthcare Complaints Commission.
Reporting misconduct
Healthdirect Australia conducts business with honesty and integrity, maintaining robust measures for preventing, detecting and countering occurrences of fraud and corruption.
Healthdirect Australia is committed to ensuring compliance with its legislative obligations, including the Commonwealth whistleblower regime under the Corporations Act 2001.
Healthdirect Australia takes reports of misconduct seriously. Please refer to the Whistleblower Protection Policy and Process Overview for details on how to make whistleblower disclosures.
Healthdirect Australia encourages you to report any concerns about matters relating to fraud, other misconduct or improper state of affairs relating to Healthdirect through Healthdirect Australia’s Whistleblower Disclosure Portal and Other Reports Portal.
Last reviewed: July 2026
