Patient Representative:	Mr Shayne Smith

The Patient Representative at each hospital is available to assist patients, their relatives and friends, to resolve any problems they may have with hospital services.

Complaints are an integral part of the quality process of the hospital and provide the opportunity for the Executive team to review and improve hospital processes, thereby monitoring and enhancing the delivery of quality health care.

For prompt and courteous attention, all queries or complaints regarding patient care should be directed to the designated Patient Representative at the relevant hospital. 

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Williamstown Hospital

The National Heart Foundation is a not-for-profit health agency publicly funded by donation. Our purpose is to reduce premature death and suffering from heart, stroke and blood vessel disease.

National Heart Foundation of Australia (Victorian Division)

Australian Red Cross - Blood Service (Melbourne)

The Aboriginal Health Unit is passionate and committed to providing the Aboriginal and Torres Strait Islander Community a safe and welcoming environment at all of our services. As an Aboriginal and Torres Strait Islander using our services we will provide you and your family: * emotional, social and cultural support
*a connection between you and non-Indigenous staff 
*assistance through the hospital system, including relevant referrals to other agencies
*ongoing training for WH staff including asking, as part of the admission process, Aboriginal and Torres Strait Islander identification. This allows staff to ensure that you have an opportunity to access the Aboriginal Hospital Liaison Officer (AHLO) and Koori Maternity Services (KMS) AHLO
*Koori Maternity Services (KMS). The role of the KMS –AHLO is to work with the Midwife to support Aboriginal and Torres Strait Islander women and their families in their journey through: pregnancy and the antenatal period, labour and birth, the postnatal period (the first six to eight weeks of baby's life)

Footscray Hospital - Western Health

Speech Pathology Australia

The Centre for Excellence in Child and Family Welfare Inc

Private health insurance broker. Compares and quotes for health insurance. Free Consultation.

Health Insurance Comparison

Australian Red Cross - Blood Service Melbourne (Collin St)

Australian Centre for Heart Health

The Department of Veterans' Affairs (DVA) is an Australian Government agency. We provide support and information for: * veterans and their dependants * Australian Defence Force personnel * war widows/widowers * members of the Australian Federal Police, and * students, teachers and historians.

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Patient advocacy and liaison in Williamstown

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Patient advocacy and liaison in Williamstown

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Williamstown Hospital