A consumer/patient complaint is any expression of dissatisfaction or concern, by or on behalf of a consumer or group of consumers regarding the provision of a health service and health care. (Queensland Health Consumer Complaints Management Policy 2007 )
Patients or users of a health service are not the only consumers who may make a complaint. They can also be made by another person on behalf of the consumer/patient, such as a relative, carer, friend, consumer advocate, the Adult Guardian, or any person concerned about health care.
Complaints will also be accepted from a child, where the child is assessed as having sufficient level of maturity and understanding. If the child is considered to lack the capacity a parent or legal guardian can make the complaint on the child's behalf.

Laidley Hospital - Consumer Feedback Coordinator

Gatton Hospital - Consumer Feedback Coordinator

Ipswich Hospital - Consumer Feedback Coordinator

Medibank Private - Ipswich

This service manages, and records, all feedback received in relation to West Moreton Health Services – compliments, suggestions and complaints. West Moreton Health’s Independent Patient Rights Adviser (IPRA) acts independently and impartially to provide advice to mental health consumers. Patients can ask to speak to an IPRA at any time. More information on IPRA is available including contact details, here: https://www.westmoreton.health.qld.gov.au/ipra

West Moreton Community Health - Complaints Coordinator

Consumer Liaison (CLO) service  - West Moreton Health

Provision of Tenancy Advice and Advocacy for residential tenants (renters) and hostel residents. Disability Advocacy.

Ipswich Regional Advocacy Services

Focal Extended is a 24 hr phone support service for people with disabilities and their families. Organisation focuses on advocacy rather than direct service delivery primarily to assist with access to services. Vacation care and supported programs run twice per year (Christmas and June/July school holidays). Disability education, attendant care/personal care, learning and life skills development, recreation/holiday programs, flexible respite. Volunteers are welcome.

FOCAL Community Living Inc - North Ipswich

FOCAL is a growing not for profit organisation passionate about supporting the community and in particular people with a disability. For over 40 years FOCAL has worked with individuals, families and carers, playing an advocacy role to create endless opportunities. At FOCAL experienced staff use a person centered approach to ensure all individuals can make real choices and realize their personal goals. Main services on offer include supported accommodation, individualized support, in home services, plan management and aged care. Free regular workshops, events and Men's Group are also provided for parents and carers.

The Ipswich & Regional Area Consultative Committee Inc are funded by the Australian government to act as key facilitators of change and development in their region, provide a link between government, business and the community and to facilitate whole of government responses to opportunities in their communities.

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Patient advocacy and liaison in Laidley

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Patient advocacy and liaison in Laidley

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Free Australian health advice you can count on.

Laidley Hospital - Consumer Feedback Coordinator