IPC Health - Deer Park

Services for supporting and treating Diabetes, including podiatry, dietetics, diabetes educators, education, support and self management. Nominal fees apply for services.

Diabetes Educators available to provide education support & information to clients with diabetes and/or thier families/carers.
Diabetes Support Group  - first Monday of the month at Deer Park Campus. 

Short education  / activity programs are run regularly - contact campuses for details.

See individual Dietetics, Podiatry Service listings for details.

IPC Health - St Albans

Vinnies Centres - St Albans

Hours:	8.00am – 9.00pm weekdays
	9.00am – 5.30pm weekends 


The role of the ED care coordination team is to ensure the safe and effective discharge of ED patients who are medically cleared for discharge, but are screened to be at risk of not managing in the community.

This screening is achieved by conducting a generic care needs assessment to identify the safety issues for discharge, including: 
•    Whether the patient lives alone
•    Whether they are likely to have self care problems 
•    If they care for other people 
•    If they already using community services

An action plan is then implemented to address each of these issues in a timely and appropriate manner in order to ensure a safe patient outcome. This plan may include:
·Referring to other allied health professionals within the team for discipline specific intervention to ensure the patient is safe for discharge
·Negotiating arrangements with family and friends where available
·Arranging short term support services to assist patients to recover at home from their current illness or injury (personal care, homecare, meals, home nursing services, carer support/respite, allied health services, counselling, drug & alcohol services, crisis intervention)
·Referring to other community services to provide longer term assistance to patients or carers
·Referral and liaison with other hospital staff or services when patients require admission to ensure early planning for discharge
   
GPs are most welcome to contact the care coordination team (or highlight the need for care coordination to the admitting officer) if they are sending patients to the ED who have an acute medical problem, but who also have complex social or functional issues that need to be addressed.
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Sunshine Hospital

Western Health - Sunshine Hospital

The Aboriginal Health Unit is passionate and committed to providing the Aboriginal and Torres Strait Islander Community a safe and welcoming environment at all of our services. As an Aboriginal and Torres Strait Islander using our services we will provide you and your family: * emotional, social and cultural support
*a connection between you and non-Indigenous staff 
*assistance through the hospital system, including relevant referrals to other agencies
*ongoing training for WH staff including asking, as part of the admission process, Aboriginal and Torres Strait Islander identification. This allows staff to ensure that you have an opportunity to access the Aboriginal Hospital Liaison Officer (AHLO) and Koori Maternity Services (KMS) AHLO
*Koori Maternity Services (KMS). The role of the KMS –AHLO is to work with the Midwife to support Aboriginal and Torres Strait Islander women and their families in their journey through: pregnancy and the antenatal period, labour and birth, the postnatal period (the first six to eight weeks of baby's life)

Footscray Hospital - Western Health

The Aboriginal Hospital Liaison Officer provides cultural support and advocacy for Aboriginal and Torres Strait Islander patients across all inpatient and outpateint services at Werribee Mercy Hospital. Services for patients and families include: * providing emotional, social and cultural support
* attending appointments with patients when requested * linking patients with appropriate external services
* working closely with hospital staff to ensure that Aboriginal patients have a voice in their care
AHLOs also provide information, education and consultation to hospital staff regarding culturally appropriate care.

Werribee Mercy Hospital

Patient Representative:	Mr Shayne Smith

The Patient Representative at each hospital is available to assist patients, their relatives and friends, to resolve any problems they may have with hospital services.

Complaints are an integral part of the quality process of the hospital and provide the opportunity for the Executive team to review and improve hospital processes, thereby monitoring and enhancing the delivery of quality health care.

For prompt and courteous attention, all queries or complaints regarding patient care should be directed to the designated Patient Representative at the relevant hospital. 

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The Williamstown Hospital

Williamstown Hospital

Eritrean Community Support Group

Epasa Australia (VIC)

Wadja Aboriginal Family Place- Wadja Health Clinic is a weekly general medical clinic for Aboriginal children which provides medical, social, cultural and emotional assessment. The focus of the clinic is on the management of Aboriginal patients with complex health and social issues by a team.  A paediatrician will see the child and family together with an Aboriginal Case Manager with the aim of enabling a family to feel supported and culturally empowered. An Aboriginal Family Health Worker will also be available during clinic hours for further support if required by the family.  No Cost. Referrals to the clinic can be made by GPs who have assessed that a child requires specialist medical care. REFERRAL Information:   Please call (03) 9345 6111 and ask to speak to our staff.

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Patient advocacy and liaison in Deer Park

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IPC Health - Deer Park