Bendigo Health

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7833
E: ereferral@bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Case Management is a direct service, referring to the management of services, not people. Individualised support based on identification of needs, setting of and regular review of client goals. Implementation and coordination of appropriate services and resources to meet agreed goals. Primarily focused on maintaining and or gaining independence and encouraging positive involvement within the community. Undertakes an advocacy role where needed to ensure the persons rights are protected. Co-ordinates support systems and services and clarifies what is to be achieved by everybody involved.

Referrals
To make a referral send the DHS Service Coordination Tool Templates [SCTT] 2009 (Consumer Information and Summary and Referral Information) forms and any other relevant information to an Information and Referral Officer. The SCTT forms are available at www.connectingcare.com or by calling our office.

For further details contact the Information and Referral Officer in the following locations:
Bendigo office - covers City of Greater Bendigo, and Campaspe Shire
Beverly Vanderwerf
PO Box 126, Bendigo 3552
Phone: 5454 7833 or 5454 7841
Fax: 5454 7846

Castlemaine office - covers Central Goldfields, Loddon, Macedon Ranges, Mount Alexander, Gannawarra, and Buloke Shires
Sarah Newstead
PO Box 50 Castlemaine 3450
Phone: 5471 1030 or 5471 1026
Fax: 5472 1025

Mildura office - covers Mildura Rural City Council, and Swan Hill Rural City Council
Joy Bosworth
PO Box 5094 Mildura 3502
Phone: 5018 7303
Fax: 5022 2187

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 1300 650 175
E: loddonmallee@deafaccessvic.com.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: deaf Access Victoria Loddon Mallee is a free information service funded by the Department of Human Services Victoria and hosted by Bendigo Health.
deaf Access can provide information on services and technology for people who are deaf or hard of hearing.

Teletypewriters (TTY): 03 5454 6324 teletypewriter (TTY) allows the profoundly deaf to make telephone calls. You can use your voice and read the conversation of the other person on the TTY's screen. More information is available from Telstra on 1800 068 424.

With the relay service people can ring anyone, even if the other person does not have a TTY. And for those who speak, they can speak to the person and read their reply! Please phone the above numbers for more information.

Telephones
There are a number of better phones and way of using a phone if you are hard of hearing wether you have a hearing aid or not.

Smoke Alarms for the deaf
These use a flashing strobe light, a shaker that goes under the pillow and a bell that is easier to hear than a regular smoke alarm.

Can't hear the doorbell?
There are alternatives to a regular door bell and other alerting devices. A pocket sized vibrating pager is available as well as flashing lights and portable loud bells.

Difficulty hearing the TV or radio?
There are ways of being able to hear the TV and radio easier whether or not you have hearing aids.

Home Visits
Depending on your circumstances deaf Access can visit you at home and demonstrate the technology and devices mentioned regardless of where you live in the Loddon Mallee region.

Costs
There is some funding available. TTY's are rented just like a standard rental phone that you may be renting now.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 9106
E: ereferral@bendigohealth.org.au

Today's opening hours:
8am - 5pm
Closed now

Opening times:

Monday: 8am - 5pm
Tuesday: 8am - 5pm
Wednesday: 8am - 5pm
Thursday: 8am - 5pm
Friday: 8am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: The Transition Care Program provides short-term support and management for older people aged at least 65 after a stay in hospital. Participants are provided with a care package of services as part of an ongoing but shorter recovery process while options for their longer term care arrangements are considered.

There are thirty two places available in the Transition Care Program in Bendigo

* Twelve community (home-based) places for people who reside within a radius of 15 kilometres of Bendigo CBD

* Twenty bed based places at either Bentleys Aged Care supported accommodation residence or TCP high care residential facility

Regional TCP services are as follows

* Echuca – seven bed based and five home based
* Swan Hill – six bed based and three home based
* Maryborough – two bed based and two home based
* Kyabram – two bed based and two home based
* Castlemaine Health – four bed based and two home based
* Kyneton – two bed based and two home based
* Rochester/Elmore – two bed based and one home based
* Inglewood – one bed based and one home based
* Kerang – two bed based and one home based
* Cohuna – one bed based and one home based
* Boort – one bed based and one home based
* Heathcote - one bed based and one home based

Depending on your assessed level of need, the Transition Care program will offer a package of services tailored to your needs that may include:-

* Nursing Support
* Low intensity therapy or rehabilitation (physiotherapy, occupational therapy)
* Personal care, home care, respite, meal delivery
* Medical support such as GP oversight and geriatrician support
* Social work and case management

Fees
Daily fee for home based and bed based service as negotiated with Transition Care program co-ordinator

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8045

Today's opening hours:
7am - 9pm
Closed now

Opening times:

Monday: 7am - 9pm
Tuesday: 7am - 9pm
Wednesday: 7am - 9pm
Thursday: 7am - 9pm
Friday: 7am - 9pm
Saturday: 7am - 9pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: The Dialysis Unit operates Monday to Saturday from 7.00am to 9.00pm, and is located on level two of the Bendigo Hospital Campus.

The Dialysis Unit provides haemodialysis treatment for up to 48 clients, and home peritoneal dialysis. Primary nursing on a daily and a long-term basis is practiced in the unit.
Holiday dialysis enquiries are welcome at any time, however places are often limited due to local service demand.
Three Bendigo Nephrologists and a large range of hospital services support the Dialysis Unit.

The unit employs approximately 13 Div 1 Nurses and 2 ENs. An accredited Nephrology Nursing course is being developed with a local University, with an anticipated start in 2014.

The unit also acts as an educational resource for medical staff, nursing staff and students both within and external to the organisation.

As of 1st July 2012, Renal Services are provided as a comprehensive Renal Service Provider ('hub') and as such are a Regional Referral Point. The Renal Service provides haemedialysis, peritoneal dialysis, pre-transplant workups, post renal transplant followup and acute renal care.

*Referrals accepted via fax & phone.
Access to Public transport, hearing services, Interpreting services, sight impaired services.
Wheelchair access available.

Address:
38-43 Havlin Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8078
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: The Bendigo Regional Continence Service can provide assessment and treatment for frail aged and disabled clients with bladder, bowel and general continence issues.

Over two million Australian men and women of all ages are affected by incontinence. Incontinence can be prevented, treated, managed and often cured trough a range of options. Incontinence will not go away without taking action.

Services available:

-- General information

-- Confidential assesment and treatment

-- Catheter Management

-- Advice about continence products, including accessing funding sources when eligible

-- Education and follow up for clients after discharge from hospital

-- Education for other health professionals and carers

-- Community education sessions

Location of service:

-- Visits can also be made to - homes, health services & schools

Fees: HACC fees apply

Hours: Monday to Friday 8.30am-5.00pm

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8950
E: gshrimpto@bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Pathology
When a general practitioner orders a pathology test the patient must attend the laboratory in Arnold Street (Bendigo Hospital Campus) for blood or other samples to be taken. Other than for some specialised tests, no appointment is needed.

It is sometimes necessary to fast before receiving your blood test, your doctor will advise you of this.

Collection sites

-- Arnold Street (Bendigo Hospital Campus), Bendigo: Mon. to Fri., 8am - 5pm; Sat 8am -12pm. Closed public holidays.

-- John Bomford Centre in Condon Street, Bendigo: weekdays 8:30am to 10:30am. Closed public holidays.

-- Daily specimen collection courier service from: Dunnoly, Inglewood, Wedderburn, Boort, Quambatook.

Fees
Some specialised tests may be referred to specialist practitioners. However all other tests performed in the Bendigo Health laboratory are bulk-billed and paid by Medicare, and/or by private health insurance funds for insured patients..com/b.j

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8903
W: Visit website www.newbendigohospital.org.au

Today's opening hours:
8:45am - 4:45pm
Closed now

Opening times:

Monday: 8:45am - 4:45pm
Tuesday: 8:45am - 4:45pm
Wednesday: 8:45am - 4:45pm
Thursday: 8:45am - 4:45pm
Friday: 8:45am - 4:45pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: The Patient Flow Co-ordinator is responsible for patient flow through acute beds at Bendigo Health by optimising and coordinating access to inpatient beds for both elective and emergency patients. Ensures the highest standard of care across the continuum, with the most effective and efficient use of available resources. Clinical need will determine admission priority at all times with emergency admissions receiving priority over urgent and elective admissions. The Patient Flow Co-ordinator liaises with Rehabilitation Unit & Nursing Homes to co-ordinate access to beds. All inter hospital transfers are coordinated through the Patient Flow Co-ordinator.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7589
E: ereferral@bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: ACAS is a multi-disciplinary team who assist older people and their carers to identify what kind of care will best meet their needs when they are no longer able to manage at home without assistance. ACAS provides a comprehensive medically based assessment of care needs including information, advice and referral to a range of suitable care options.

For an older person to access Commonwealth funded residential care, residential respite, Home Care Packages or Transition Care, they must first be assessed as eligible by an ACAS. Transition Care is aimed at improving independence and confidence immediately after a hospital stay.

Bendigo ACAS provides services for the Loddon Mallee Region, except the Mildura area.

Referral Process
The preferred referral method is via My Aged Care (MAC) contact centre or online. Ph. 1800 200 422.

Basic demographic information is required including full name, date of birth, contact details including address and phone number, gender, GP details, consultant details if applicable and the medical condition/reason for referral.

Referrals are prioritised depending on the circumstances of the individual.
ACAS office is co-located with Community Allied Health Services at the Havlin St East campus. Outreach offices are situated at Echuca, Castlemaine and Swan Hill.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7572

Today's opening hours:
7am - 5pm
Closed now

Opening times:

Monday: 7am - 5pm
Tuesday: 7am - 5pm
Wednesday: 7am - 5pm
Thursday: 7am - 5pm
Friday: 7am - 4:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Access to appointments at Patient Services Elective Surgery is through Specialist Clinics (Outpatients). Alternately, GP's can directly access Patients Services for Endoscopy Services with a written referral.

Patient Services manage waiting lists for surgical patients including Endoscopy, ENT, Opthamology, Urology, Cardiology, Orthopaedics, Gynaecological and Paediatrics.

Patient Services comprises of the following areas:-
* Bookings - for all elective admission bookings, theatre session allocations and the public waiting list.
* Admissions - to process the admission documentation of all elective and non-elective patients not requiring treatment in the Emergency Department.
* Pre-admission Clinic - is responsible for the pre-operative assessment of public patients who fit within a pre-determined criteria including pre anaesthetic clinics.
* Non Emergency Patient Transport - manage bookings for patients requiring non urgent patient transport for inter hospital transfers and discharge.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 6000
E: cfharris@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
7:30am - 4:30pm
Closed now

Opening times:

Monday: 7:30am - 4:30pm
Tuesday: 7:30am - 4:30pm
Wednesday: 7:30am - 4:30pm
Thursday: 7:30am - 4:30pm
Friday: 7:30am - 4:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Cardiac Catheterisation Laboratory will provide the facility for diagnosis and treatment of many different types of heart disease including, ischaemic heart disease, angina, heart attack, acute coronary syndromes, heart failure, electrical disorders of the heart, pacemakers, difibrillators and valvular disorders of the heart.

The Cardiac Catheter Laboratory primarily provides diagnostic coronary angiograms, percutaneous coronary interventions (balloons & stents) and pacemaker insertions for day stay and multi day stay patients, and provides emergency services including temporary pacing wire insertion, transoesophageal echograms, tilt tables, pericardial aspiration and intra aortic balloon pump insertions.

Specially trained nursing staff, cardiac and medical imaging technologists work together with our Cardiologists to provide team services:
- preadmission,
- procedural,
- recovery and discharge,
- medical & nursing,
- interdisciplinary care for patients.

The Cardiac Catheter Laboratory takes referrals via the on call Cardiologist from VMO's and Medical Registrars.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7927
E: stomlin@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: The unit is a 11-bed combined facility and we care for over 1000 intensive care, high dependency and coronary care patients each year.

We have a well-designed, spacious unit and offer all aspects of modern critical care including multi-pressure channelled monitoring, invasive and non-invasive ventilatory support, renal replacement therapy and cardiac support.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5441 8588
E: kgordon@bendigohealth.org.au

Today's opening hours:
9am - 4pm
Closed now

Opening times:

Monday: 9am - 4pm
Tuesday: 9am - 4pm
Wednesday: 9am - 4pm
Thursday: 9am - 4pm
Friday: 9am - 4pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: The Golden Oaks Complex is part of Bendigo Health's aged care service and provides quality residential accommodation for a maximum of 105 residents in two distinct settings. The complex includes:

-- Carshalton House Hostel

-- Golden Oaks Nursing Home

Carshalton House
Carshalton House is a purpose built hostel of 45 beds (44 permanent rooms and one respite room), which opened in 1992. The hostel is made up of five houses, each containing a kitchen and dining area accommodating nine people. The houses are linked by a common dining/lounge area.

All accommodation of single bedrooms and en-suite facilities is at ground floor level. The surrounding gardens, accessible wide verandas and tasetful sitting rooms to relax in give each home an individual feel and pleasant atmosphere. Accommodation is also available for married couples. Staff are happy to arrange appointment times for prospective residents, family and next of kin to look through the hostel.

Carshalton House has an emphasis on independence, resident self-determination and choice. Residents are actively involved in decision-making and have been instrumental in initiating many quality improvement activities.

Home and community-based activities and caring, supportive staff all combine to make Carshalton House the preferred choice in hostel accommodation for many Bendigo residents.

Individual kitchens and dining room areas in each house allows for residents to prepare their own meals and beverages if they so wish. Our cook provides fresh, home cooked meals daily.

Office Hours:
The reception office is open from 9.00 am to 4:00pm, Monday to Friday.
Resident support is available 24 hours, 7 days a week.

Fees:
Most residents will pay a combination of several fees and charges. Fees are calculated and regulated by the government. As part of the application the person will be required to supply the home with their financial asset information so calculation can be made to ascertain what charges and fees will be required to pay. Please call our Resident Services advisor on (03) 5454 9374 for more details.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7102
E: ereferral@bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: FITNESS FOR OLDER ADULTS PROGRAM (FOAP)
Community Allied Health Services regionally coordinates exercise groups for older adults in a number of towns. The purpose of the groups is to reduce the risk of falls, improve balance, general fitness levels and overall health and wellbeing.

The right kind of exercise can make people healthier, happier and more able to enjoy the later years of life. The exercise groups are especially designed for men and women over the age of 55.

Classes include a choice of 'Exercise to Music' groups or 'Strength Training' classes. Classes are conducted by qualified VICFIT Instructors. Physiotherapists regularly visit and provide advice.

The classes are an hour long and are held in a range of community venues.

Classes are available at the following locations:
Bendigo:
• Kangaroo Flat
• Eaglehawk
• Golden Square
• White Hills
• Spring Gully
• Strathdale
• Strathfieldsaye
Regional towns:
• Bridgewater
• Charlton
• Cohuna
• Heathcote
• Inglewood
• Kerang
• Wedderburn
Fees: $5.00 per class

Referrals: Speak to a Community Allied Health Physiotherapist about becoming involved in a class.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8786
E: sharris@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 4:30pm
Closed now

Opening times:

Monday: 8:30am - 4:30pm
Tuesday: 8:30am - 4:30pm
Wednesday: 8:30am - 4:30pm
Thursday: 8:30am - 4:30pm
Friday: 8:30am - 4:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Service Description
Occupational therapy focuses on enhancing the independence and productivity of individuals by enabling them to participate in their chosen occupations so that they can live satisfying and meaningful lives. 'Occupations' refers to all activities that a person engages in such as personal care, household duties, accessing and involvement in the community, play, work, study and/or leisure.

Occupational therapists assess:

-- A person's ability to perform their chosen occupation. This includes their physical, cognitive and psychosocial capacity

-- The environment in which the person performs their occupation, eg at home, school or work

-- The unique ways in which individuals participate in occupations

Occupational therapy treatments:

-- Enable people to participate in their chosen occupation by building their skills and capacity; providing education; providing equipment to assist them and by modifying environments

-- Promote health and well-being through encouraging people to engage in occupations that enhance health

Occupational Therapy provides services in a large number of programs within Bendigo Health.

Program areas providing an occupational therapy service:
See links below to access more information on these services.

-- Acute care

-- Post acute care (PAC)

-- Inpatient rehabilitation

-- Outpatient rehabilitation

-- Transitional Care Program (TCP)

-- Hospital Admission Risk Program (HARP)

-- Home Assessment and Rehabilitation Team (HART)

-- Rural Health Team (RHT)

-- Community Palliative Care

-- Mental Health

-- Multidisciplinary Paediatric Rehabilitation Clinic

-- Driving Assessments

Hours
8:30am-4:30pm weekdays.
Closed public holidays.

Fees
Fees may apply for this service.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8815

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Fees
Enquire

Hours
Mon - Fri 8.30am - 5pm

The Oncology Unit consists of specially trained medical, nursing and support staff who manage patients with cancer. Our team is committed to providing the best possible care for patients with all stages of cancer and related illnesses. We provide patients with the highest quality care in a compassionate and comfortable setting in an atmosphere of professionalism, encouragement and understanding.

The Oncology Unit functions as a day-stay unit providing a wide range of chemotherapy, hormonal therapy, biological response modifiers and symptom supporton both an inpatient and outpatient basis to medical oncology/haematology patients within the region.

Patients care is planned through a multidisciplinary team process. This involves close liaison and referral to services such as radiotherapy, social workers, dieticians, district nurses, breat care nurse, GPs, palliative care and other specialist services.

Patient care:

-- This is provided by a multidisciplinary team consisting of:

-- Medical oncologists, palliative care physician, haematologist and medical oncology registrar and intern

-- Clinical nurse specialists together with other experienced oncology nurses who are specialists in chemotherapy administration and management

-- Allied health personnel - dietician, social worker

-- Pharmacist

Resources include:
A developed program of education and support for patients and their families including written information and other educational material from the Bendigo Health Oncology Unit, the Cancer Council and pharmaceutical companies. Close links with support groups locally or through the Cancer Council.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7804
E: dforbes@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: The Child and Adolescent Unit (Children's Ward) is a 14 bed unit cares for children from early infancy through to adolescence. The Unit provides children with family-centred, personalised, high quality multi-discipline care and is staffed by specialist paediatricians and nursing staff. The unit also maintains close links with the community.

With facilities for a parent or guardian to stay overnight, parents are encouraged to be involved in their child's care. The unit has tea and coffee facilities, parents' en-suite, retreat and a light breakfast is provided for parents that have stayed overnight.

The unit holds a preparation program for children booked in for elective surgery and their parents or guardians, called 'Happy Hour' every Sunday at 2pm. The hour-long program includes a video, play session, tour of the unit and a visit to the operating theatre complex. This valuable preparation for any child having an operation is provided free of charge.

Our unit has a warm and friendly environment featuring both inside play areas, XBox and a large variety of videos/dvds.

The unit also provides the Family Choice Program in liaison with the Royal Children's Hospital, Melbourne. A Home Care Nurse from the Child and Adolescent Unit coordinates the training of carers to provide support and respite for families with a child with complex medical needs in their home.

Business Hours: 24 hours, 7 days a week
Contact: Enquires about our services can be directed to the Nurse Manager.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8307

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Health Information Services (HIS) provides a range of services for Bendigo Health including record retrieval, clinical coding, system administration and forms design.

Health Information Managers within this department (HIS) have many years experience in Information Management and can provide advice and guidance to staff and the wider community on all aspects of health information management.

Offices are located on the acute campus and the sub-acute campus to service all areas of Bendigo Health.

*Freedom of Information does incur charges - enquiries.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 6000
W: Visit website www.bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: The Youth Mental Health Service will treat 16 to 25 year olds with complex high prevalence disorders (severe anxiety and depression, eating disorders or disorders complicated by homelessness, substance abuse, forensic issues or intellectual disability) and those who are at risk of developing psychosis or with early manifestations of psychosis. YMHS will take a client centred approach to young people who have individuated from their family and are out of school or out of home (actually or psychologically).

Child and Adolescent Mental Health Service (CAMHS) will treat young people (16 to 18) who are integrated within their families of origin as part of that family system.

Adult Mental Health Services (AMHS) will treat young people (16 and over) in acute crisis and those in need of ongoing case management. The service most skilled and able to meet the client's needs will provide clinical service and leadership.

Youth Early Psychosis Service (YEPS)
The Youth Early Psychosis Service (YEPS) aims to provide a service to young people aged between 16 and 25 who are either at risk of/or are experiencing a first episode of psychosis.
The service focus is to provide earlier and more intensive treatment, minimising disability associated with psychosis, including the impact of distress and trauma on both the young person and their family.

This service has close links with Child and Adolescent and Adult Mental Health Services.

YEPS responsibilities also include community education, liaison and service development in consultation with local youth service providers.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7212
E: vthorne@bendigohealth.org.au

Today's opening hours:
8am - 4:30pm
Closed now

Opening times:

Monday: 8am - 4:30pm
Tuesday: 8am - 4:30pm
Wednesday: 8am - 4:30pm
Thursday: 8am - 4:30pm
Friday: 8am - 4:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Stoma care nursing is a specialised area within nursing practice providing direct and supportive care to patients in the hospital, or on an outpatient basis.
The stomal therapy nurse has authority, responsibility, and accountability for assessment, planning, implementation and evaluation of ostomy care for patients.
Internationally, it is recognised that individuals who are undergoing surgery which requires the fashioning of a stoma have specific and specialised needs and these individuals have a right to specialised care under the direction of an independent stomal therapist. In caring for the individual with a stoma the stomal therapy nurse provides information and clarifies information already given to the patient and his family pre-operatively. Under the guidance and expertise of the stomal therapist, an assessment is made of the patient's individual needs and in consultation with the patient a choice of appliance is made. Ongoing reviews of the patient's progress are made until such time as the patient is sufficiently rehabilitated and competent in resuming a normal lifestyle

Initial Contact
Clients are generally referred by the surgeon performing the operation. Self referral is ok.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8783
E: ereferral@bendigohealth.org.au

Today's opening hours:
8am - 4:30pm
Closed now

Opening times:

Monday: 8am - 4:30pm
Tuesday: 8am - 4:30pm
Wednesday: 8am - 4:30pm
Thursday: 8am - 4:30pm
Friday: 8am - 4:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Services for children (0-school entry) who:-

-- Have a speech delay or disorder (eg. difficulty producing sounds and may be difficult to understand)

-- Have a language delay or disorder (eg. late to talk, not putting sentences together, difficulty following instructions)

-- Stutter or have voice problems

-- Have a swallowing problem

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7102
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: RURAL HEALTH TEAM - HACC Allied Health

Home and Community Care(HACC) Allied Health services within the Rural Health Team (RHT) support aged and frail people, and people with disabilities and their carers to continue to live at home safely and independently, and remain active members of their community.

The RHT provides multi-disciplinary home based allied health services to eligible clients in the five local government areas of Buloke, Campaspe, Gannawarra, Loddon and the City of Greater Bendigo. Clients can refer themselves to the Rural Health Team or be referred by a GP, health service or community organisation.

Services comprise of the following allied health disciplines:
• Dietitians
• Occupational Therapists
• Physiotherapists
• Podiatrists
• Speech Pathologists
• Allied Health Assistants

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7102
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Home and Community Care(HACC) Allied Health services within the Rural Health Team (RHT) support aged and frail people, and people with disabilities and their carers to continue to live at home safely and independently, and remain active members of their community.

The RHT provides multi-disciplinary home based allied health services to eligible clients in the five local government areas of Buloke, Campaspe, Gannawarra, Loddon and the City of Greater Bendigo. Clients can refer themselves to the Rural Health Team or be referred by a GP, health service or community organisation.

Services comprise of the following allied health disciplines:
• Dietitians
• Occupational Therapists
• Physiotherapists
• Podiatrists
• Speech Pathologists
• Allied Health Assistants

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8078
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Services provided under District Nursing include:
wound management
medication management
diabetic care
catheter care and replacement
stoma and peg tube care
Nursing support and maintenance to the highly dependent and /or frail aged
Post acute nursing care following hospital discharge
Providing support to family and carers
Assessment and referral to other service providers
Nursing Assessment
Palliative Care Nursing

Fees
Pension/Health Care Card Holders $3.50 per visit
Other fees are charged according to client income (above a prescribed level.)

Hours:
Monday to Friday, 8.30am - 5.00pm
After hours staff can be contacted through the main switchboard or the evening supervisor, acute campus on (03) 5454 6000.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 6000

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7929
W: Visit website www.bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Bendigo Health's Cardiac Rehabilitation Program involves supervised exercise, education and support over a two hour session, held once a week for 12 weeks.

The Cardiac Rehabilitation Service is designed to provide all clients with coronary heart disease with the ability to return to an active and satisfying life, whilst preventing the recurrence of further cardiac events.

The program is available for those who have:
• suffered a myocardial infarction
• angina, not for further interventions
• post re-vascularisation procedures
• post cardiac transplant
• controlled heart failure
• stable arrhythmias
• implantable cardiac devices
• other vascular or heart diseases
• multiple cardiac risk factors
• family members and support people are welcome to participate throughout the Cardiac Rehabilitation process.

Bendigo Health's Cardiac Rehabilitation Service consists of a multidisciplinary team of health professionals including:
• Coronary Care/ Critical Care Trained Registered Nurse
• Physiotherapists
• Occupational Therapist
• Dietician
• Pharmacist
• Social Worker
• Allied Health Assistants
• Rural Ambulance Victoria Paramedic Educator
• 'Heartbeat' Support Group Volunteers

When:
All participants must have an initial assessment with the Cardiac Rehabilitation Nurse and Physiotherapist prior to commencing the program. The standard Cardiac Rehabilitation program is conducted on Wednesday and Thursday afternoons from 1:30 – 3:30pm and the Advanced Cardiac Rehabilitation Class is on Wednesdays from 2:30-4:30pm.

Where:
The cardiac rehabilitation program is conducted in the acute physiotherapy department located on Level 1, Stanistreet House with entry via the Bendigo hospital main entrance (Hyett reception ) off Lucan Street.

Referrals
Referrals are accepted from inpatient services, hospital outpatient and ambulatory services, GP, cardiologist, allied health and self referrals.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7288
E: lstubbings@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 4:30pm
Closed now

Opening times:

Monday: 8:30am - 4:30pm
Tuesday: 8:30am - 4:30pm
Wednesday: 8:30am - 4:30pm
Thursday: 8:30am - 4:30pm
Friday: 8:30am - 4:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: A referral is required to access this service.

Women's Health offers the following services:
Antenatal Clinic/ Midwife Clinic
Maternity Support Worker
EPAS - Early Pregnancy Assessment Service
Maternity Support/Program
Breast Feeding Support Service
Domiciliary Midwifery Service
Childbirth/Parenting Education Programs
Young Pregnant & Parenting Program
Gynaecology Clinic
Colposcopy Clinic
Childbirth Education
Neonatal Hearing Services

Fees
Nil for public patients
Enquire for private service

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 1800 068 978
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: 24 hour emergency respite care: Freecall - 1800 068 978 (free call for country callers)

Who can we help
The Carer Centre provides a clearly and readily accessible regional focal point for carers providing information and support about the full range of services and other resources available to those in a caring role in the Loddon Mallee region.

Carers come from all backgrounds, and range from the very young to the elderly. Carers give their time and energy to those for whom they care. But looking after someone can be exhausting and seem never ending. Some carers have support, but many feel very much alone.

Carer Support Services was established as part of the Victorian Carer Initiatives and the Commonwealth National Respite for Carers Strategy in the Loddon Mallee region. This team provides a 'first contact' information point for carers, to assist and support them in accessing services including respite care.

Commonwealth Carer Respite Centres work with carers to plan sensible approaches to respite and other support needs and also arrange 24 hour emergency respite care.

Our Regional Residential Respite Carer Support Worker and Residential Respite Carer Support Worker are all based in the Bendigo Office, and contactable on the above number.

Carer Support Services provides a 'first contact' information point for carers, to assist and support them in accessing services including respite care. The service:

-- Coordinates access to respite care services

-- Develops and maintains a residential respite booking service

-- Provides practical and emotional support to carers

-- Has 24-hour emergency access

Contact Carer Support Workers
As well as the Bendigo office, local offices are located across the Loddon Mallee region:
Bendigo: 03 5454 7719
Castlemaine: 03 54547719
Echuca : 03 54547719
Mildura : 03 54547719
Swan Hill : 03 54547719

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8929
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Bendigo Community Palliative Care service works with people who have a life threatening illness, their families, carers and the community in promoting and providing choices in quality palliative care. It is a community-based multidisciplinary team, which liaises and works in conjunction with other community-based services to provide holistic care.

The service aims to improve the quality of life of individuals and their families facing the problems associated with a life-threatening illness. This includes the prevention and/or relief of suffering by means of early identification, assessment and treatment of symptoms.

Help may be physical, emotional or spiritual. Palliative Care recognises the necessity to change the focus from cure, to comfort. The Service works closely with the client's own general practitioner, specialist, District Nursing Service and other community agencies.

Bendigo Community Palliative Care Service is part of the Home Nursing and Support Services at Bendigo Health.

Bendigo Community Palliative Care Service provides advice and support to residents of the City of Greater Bendigo, and to the Shire of Loddon in conjunction with local service providers.

What the Service Offers:

-- Co-ordination of services

-- Symptom management

-- Education

-- 24 hour nursing support and advice

-- A range of equipment for loan at no charge

-- Volunteers to provide companionship for the client and to give practical support to the family

-- A comprehensive Bereavement Program in individual and/or group settings

-- Multidisciplinary approach -for social, spiritual and physical needs

-- Day support - Chum House - Socially focused, not medically focused.

Hours: On-call service - 24 hours, 7 days a week

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7265
E: ddutton@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Hospital in the Home [HITH]
The Hospital in the Home program provides eligible patients and clients with the ability to continue their hospital care in the comfort of their own home. Services provided under Hospital in the Home include:

-- Intravenous antibiotics

-- Wound management

-- Drainage management

-- Management of deep vein thrombosis

-- Administration of intravenous medications to people with multiple sclerosis

-- Post surgical procedure care and follow up

HITH can provide support services such as:

-- Nursing

-- Medical support

-- Dietetics

-- Physiotherapy

-- Occupational therapy

-- Pharmacy

Referrals:
Hospital in the Home may commence as a direct admission from the Emergency Department, Outpatients department, or general practitioners clinic. Patients already in hospital may be transferred to Hospital in the Home if the treating doctor deems this is appropriate, the patient meets the criteria, and agrees to participate.

Fees:
Hospital in the Home has no charge to the patient if public patient. Private outreach gazetted fees apply for private patient admissions.

Hours: 7 days a week, 7:00am -10:00pm. After hours contact (03) 5454 6000

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7688
E: chaplain@bendigohealth.org.au

Today's opening hours:
Closed now

Opening times:

Thursday: 9am - 3:30pm
Friday: 9am - 3:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: The Pastoral Care team members are sensitive to and respectful of different faith traditions, beliefs and cultural needs. Support is also offered to those who have no allegiance to a particular faith or religious belief. Referrals can be made by staff or family in times of distress, bereavement, celebration and renewed hoped by contacting chaplains directly, or sending a request through the Pastoral Care Office.

Denominational Chaplains:
Patients, families and staff can arrange a pastoral care visit directly. Denominational chaplains may also be contacted after hours in an emergency. For those who nominate a specific faith on their records, a denominational chaplain may visit you during your time at Bendigo Health.

Honorary Chaplains:
Honorary chaplains offer visitation to all patients, regardless of faith background, and are assigned to visit specific wards or facilities on a weekly basis.

Service offered:
Chaplains seek to create an environment of friendship in which each person is valued and where hope and meaning are fostered in an holistic healing context. The chaplain's role is to listen to your story, respect your beliefs, draw on your sources of strength, courage and hope. Chaplains enable and facilitate each person to discover and use their own spiritual resources and strengths.

Anglican: Bendigo Hospital - Rev. Christine Kimpton 0428 477 427; Anne Caudle Centre and Residential Services - Rev. Linda Osmond 0409 256 167; Apostolic: Ian Hendry 0409 959 919; Pentecostal: Dr Bill Hanna 0408 507 230; Baptist: Dennis Grotto 0435 332 194; Catholic: Peter Young 0427 681 267; Churches of Christ: TBC; Lutheran: Rev. Nathan Glover 5441 5021; Presbyterian: Rev. Phillip Burns 0405 677 335 Sandra Burns 0424 474 378; Salvation Army: TBC; Uniting Church: Miriam Darlow 0408 319 940

Availability:
Thursday 9am - 3.30pm
Friday 9am - 3.30pm
(This is Co-Ordinator availability. Chaplains available at different times for each Chaplain.)

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7102
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: RURAL HEALTH TEAM - HACC Allied Health

Home and Community Care(HACC) Allied Health services within the Rural Health Team (RHT) support aged and frail people, and people with disabilities and their carers to continue to live at home safely and independently, and remain active members of their community.

The RHT provides multi-disciplinary home based allied health services to eligible clients in the five local government areas of Buloke, Campaspe, Gannawarra, Loddon and the City of Greater Bendigo. Clients can refer themselves to the Rural Health Team or be referred by a GP, health service or community organisation.

Services comprise of the following allied health disciplines:
• Dietitians
• Occupational Therapists
• Physiotherapists
• Podiatrists
• Speech Pathologists
• Allied Health Assistants

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 9003
E: pobrien@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 5:30pm
Closed now

Opening times:

Monday: 8:30am - 5:30pm
Tuesday: 8:30am - 5:30pm
Wednesday: 8:30am - 5:30pm
Thursday: 8:30am - 5:30pm
Friday: 8:30am - 5:30pm
Saturday: 9am - 1pm
Sunday: 9am - 1pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Open public holidays for hospital patients only.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7148
E: rbaker@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Fees:
Public service for Medicare Cardholders

Contact
Rosemary Baker

There are many reasons why some newborns need specialised care.

Some examples are:

-- premature babies;

-- babies born small at term or near term;

-- babies who have breathing difficulties;

-- babies who were slow to respond at birth;

-- babies who have jaundice problems

-- babies born with a problem requiring surgery or specialist intervention or babies who have not had a straight forward birth, for example forceps delivery or caesarean section

-- babies withdrawing from maternal drug abuse

-- Identified vulnerable babies

In Special Care Baby Unit your baby will benefit from continous monitoring and observation by both nursing and medical staff who have been trained to care for newborns.

Babies are in 24 hour care and parents are welcome to visit at any time of the day or night. Phone calls are also welcome at any time.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8416
E: jhellsten@bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Our Infection Prevention and Control Department provides consultancy across the Bendigo Health and the Loddon Mallee Region. The appropriately trained staff has responsibility for the monitoring of infections, methods of control, rapid identification and investigation of outbreaks of potential infection hazards.

The department provides advice on the isolation of infectious patients, making day to day decisions with staff in all areas where potential risks of infection occur. It is also responsible for developing and evaluating policies aimed at preventing infection and its spread, and providing education for staff on measures of infection control. Surveillance of targeted hospital acquired infections also occurs.

The Infection Prevention and Control Department also provides consultancy to the Loddon Mallee Region via the L.M.R. Infection Control Resource Centre, a D.H.S. funded program.

A staff immunisation service is provided at Bendigo Health. Consultancy can also be provided to community groups/organisations as appropriate.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7235
E: sbullow@bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: The Surgical Unit at Bendigo Health is a 39 bed General Surgical Unit servicing the people of Bendigo and Loddon Mallee region. Located on the fourth floor of the Hyett wing, it specialses in a range of surgical conditions including the pre and post operative care of patients undergoing both elective and emergency surgery. The Surgical Unit cares for over 200 patients every month
* There are 3 Complex Care Unit beds that provides close monitoring and specialised care of patients with high clinical needs.
* There are 4 x 23 hour Extended Day Surgery beds. Patients who have undergone minor surgery requiring an overnight stay and are suitable for discharge less than 24 hours after surgery.
* Acute General Surgery Unit (AGSU) is a relatively new concept in emergency surgical services. A dedicated team of both medical and nursing staff work within AGSU to manage all acute general surgical conditions which present to the Emergency Department.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7123
W: Visit website www.bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Fees
No cost for inpatients.
Small attendance fee for outpatient services.

Social workers help people to deal with personal and social problems, they offer counselling, support and information to individuals, partners, carers and families.

The team offers a comprehensive range of services to address the emotional/psychosocial aspects of health.

Social work services are available in the hospital, inpatient and outpatient rehabilitation, psychiatric and community settings.

Working in conjunction with other health professionals, social work staff assist clients to gain their best possible health outcomes.

Client issues may relate to:

-- Current health issues

-- Personal adjustment issues

-- Family issues

-- Anxiety/depression

-- Loss, grief and/or trauma

-- Suicide threats/attempts

-- Drug and alcohol issues

-- Financial

-- Accommodation

-- Advocacy

--VCAT matters - matters relating to abuse or suspected abuse

Talking to a social worker can assist clients to gain greater insight into issues causing concern. With the assistance of a social worker, clients can work through their issues, reducing feelings of anxiety, stress and increasing confidence and coping abilities.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7265
E: ddutton@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Medihotel offers accommodation to eligible guests who are not ready to go home and still require access to hospital services but do not necessarily need to stay in hospital.

Medihotel is free for guests and operates seven days a week.

From 5th November 2012 Medihotel will be staffed overnight from Monday-Thursday only. Friday, Saturday & Sunday guests will be able to stay independently and have access to the Hospital in the Home staff 7am - 10pm.

Check in times are between 2pm and 4pm unless otherwise arranged.

A porter (if available) will assist you with your luggage.

You will be greeted on arrival by Medihotel staff and the facilities will be explained to you.

Medihotel offers 10 single bedrooms with individual TVs. Each room has a locked cupboard for your personal items and medication but no private bathroom facilities.

Communal facilities include lounge, dining room, basic kitchen facilities, three bathrooms (with disabled facilities) and laundry.

A pay phone is located in the hallway for guest usage. Guests are able to use their mobile phone in Medihotel.

Meals will be provided and are to be eaten in the communal areas. If you have special dietary needs, please let your nurse know.

Alcohol is not permitted.

Accommodation is available for carers if a guest requires additional support. Carers stay at a cost of $10 per night (without meals) and $30 per night (meals included).

Relatives and friends are welcome to visit you at Medihotel between 9am - 5pm.

Vehicles parked on hospital premises are parked at the owner's risk. A limited number of on-site visitor car parks are available and a fee applies. Time limited on-street parking is available in all streets surrounding the hospital.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 1300 363 788

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: CAMHS is a confidential specialist service available to assist young people, including refugees, and their families, up to the age of 18 with their mental health issues. Children and adolescents may present at CAMHS with severe: Behavioural problems Emotional problems Relationship problems Developmental problems Health and wellbeing problems Other psychological problems
CAMHS provides assessment, case management and treatment for children and young people, and their families and carers. During the initial phone call it could be identified that CAMHS may not be the best service for families and more suitable options are suggested. If CAMHS is the most appropriate service, a case manager is allocated, an assessment is conducted and a treatment plan is developed with the family and young person.
To refer into CAMHS please phone 1300 363 788. A trained clinician will answer your call and will be able to listen to your concerns and ask questions to determine what kind of assistance may be required.
Kyneton office provides outreach to Gisborne, Castlemaine office provides outreach to Maryborough and Swan Hill office provides outreach to Kerang. CAMHS also has an office in Echuca.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7807
E: jxrobert@bendigohealth.org.au

Today's opening hours:
Closed now

Opening times:

Tuesday: 8am - 4:30pm
Wednesday: 8am - 4:30pm
Thursday: 8am - 4:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Hours
8am - 4.30pm Tues - Thurs (varying)

The Child and Adolescent Unit provides the Family Choice Program in liaison with the Royal Children's Hospital, Melbourne. A Home Care Nurse from the Child and Adolescent Unit coordinates the training of carers to provide support and respite for families with a child with complex medical needs in their home.

Training is provided for schools and carers in relation to caring for children with complex medical conditions: eg. gastrostomies, tracheostomies, excema, diabetes and epilepsy.

*Limited post acute care is offerred.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8422
E: ceyres@bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: The Infectious Diseases Service has a team of specialist staff, including physicians from Bendigo Health and Austin Health, a visiting psychiatrist and a clinical nurse consultant. Refugees are welcome to attend the clinic when required.
The service provides specialist treatment and management of patients with a wide variety of health issues, including viral hepatitis, HIV and other complex infections.
The service operates a monthly clinic in the outpatient department, with a written referral from a medical practitioner required.
Services provided by the Infectious Diseases Service: Management and treatment for patients:
* Individual appointments during the infectious diseases clinic occur with the specialist physicians, psychiatrist and nurse consultant to manage a range of conditions
* Nurse consultant management and support also occurs outside of the clinic day with consultation from the medical team as necessary
* Management and/or combination treatment (Interferon/Ribavirin) for patients with hepatitis B and hepatitis C
* Management and/or antiretroviral treatment for patients with HIV
* Management and/or antibiotic treatment for patients with complex infections
* Management and support of other infectious diseases conditions as required
* Specialist testing as required Provide education for:
* Patients and their families/friends
* Health care workers in the Loddon Mallee region
* Community services
* Community members Pre and post-test counselling for HIV Hepatitis C testing After hours phone support for patients

Interpreting services are available for clients who require them.

Waiting periods are variable but can be up to 12 months for Hep C.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5441 7881
E: kbath@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
10am - 4pm
Closed now

Opening times:

Monday: 10am - 4pm
Tuesday: 10am - 4pm
Wednesday: 10am - 4pm
Thursday: 10am - 4pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Service Email:
kbath@bendigohealth.org.au
olindastcentre@bendigohealth.org.au

Mental Health Resource Centre - Library
Bendigo Health provides a free mental health library at the 8 Olinda Street Centre which is open to all borrowers. Resources are available for those caring for a person with a mental illness and are also used by students, Bendigo Health workers and other health and welfare agencies in the Region.

Resources cover depression and anxiety, carer's, families dealing with mental illness, children and youth issues, psychosis, bi polar, schizophrenia, borderline personality disorder, self help, stress, grief, assertiveness, relaxation, midlife issues and more.

Most of the resources are directed at adult readers but includes materials on or for young children and teenagers. Information is available on - Depression, Anxiety,Schizophrenia,Bi-Polar,Suicide prevention,Grief and loss, Behaviour management,Communication,
Assertiveness,Anger management,Post natal depression.

Carers of those with a disability will find materials to help them maintain their own mental and physical well-being, as well as those they care for.

How to make loans
Requests for information can be made by phone, fax or email, as well as in person. Since May 2007, we have acquired the services of our volunteer librarian working on Thursday afternoons from 2pm - 4pm.

Reservations and extensions for materials are available upon request.

Loans from the Library include:
Books and DVDs: All Resources are 3 week borrowing period, extensions available.

Everyone is welcome to borrow from the library and membership is free.

8 OLINDA ST CENTRE
Room bookings
The Centre was first established in 1999 with the aim of providing a base for groups and programs for families and friends affected by mental illness. The building is free to use for those who fulfill the booking guidelines. The welcoming and homely environment can be booked for day and/or night sessions for meetings and support groups. Some current groups include:
Strength building group for women experiencing anxiety and depression,
GROW, St Luke's Women's Group, Kids With Confidence and others.

An overhead projector and screen, whiteboards, DVD play and recorder, TV/large screen and cassette player are all available for use on the premises.

More information about the resources, use of the facility or groups currently
running, please contact the Resource Centre Coordinator on (03) 5441 7881 or mail enquiries to PO Box 78, Strathdale 3550. Use also available outside of hours by arrangement.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5434 7595
E: jwood@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Simpkin House
Simpkin House is a specialist 40-bed secure psycho-geriatric facility catering for people who display challenging behaviours.

Simpkin House has four wings - each wing has 10 single bedrooms with en-suites. All bedrooms have large windows with views of the garden. There are large outside areas to support wandering residents with winding paths.The length of stay for clients can vary depending on the need for specialist behaviour management. During day light hours for each resident's security, codes are required to be put into security pads before accessing or leaving the home. Entry after business hours is obtained by ringing the front doorbell.

Quality Care
Care is delivered by qualified registered nurses trading 24 hours. Staff are highly skilled in caring for and managing clients with challenging behaviours.

Food, laundry and environmental staff are responsible for the delivery of food, washing of personal clothing and keeping the environment exceptionally clean and pleasant to live and work.

Residents are actively involved in decision making. They are encouraged to be instrumental in initiating quality improvement activities. Simpkin House has lifestyle workers, and a wonderful team of volunteers. A calendar of activities, outings and special events is planned each month. The activity program is designed to be therapeutic and provides the opportunity for stimulation and meaningful social interaction whilst encouraging clients to express their individuality and independence. Input and participation by family members in the activity program is welcome and appreciated.

The home is fully compliant with aged care accreditation standards, EQuIP and the mental health standards.

Cares Support Group
Simpkin House also has a carers support group to support carers in understanding the dementia process.

Fees
Most residents will pay a combination of several fees and charges. Fees are calculated and regulated by the government. As part of your application you will be required to supply the home with your financial asset information so calculation can be made to ascertain what charges and fees you will be required to pay. Please call our Resident Services advisor on (03) 5454 9374 for more details.

Hours
Staff hours: 24 hours, 7 days a week
The reception office is open from 8.30 am to 3:30 pm, Monday to Friday.

Contact: For more information contact your local Aged Care Assessment Service - (03) 5454 7589 or the Aged Persons Mental Health Service (APMHS) - (03) 5454 7615. ttp:

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 6971
E: ereferral@bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Hours
Mon - Fri 9am - 5pm

HARP is a program that aims to improve the health experience for people with chronic disease and/or complex issues which influence the risk of further admissions. HARP strategies are focused on individuals and their families with:

Chronic Obstructive Pulmonary Disease (Emphysema, Chronic Bronchitis)
Asthma
Chronic Heart Failure
Cardiovascular Disease
Chronic Kidney Disease
Diabetes
Complex Psychosocial issues

What can HARP offer you?

The multi-discliplinary team provides you and your family with:

Education & information about the disease

Education & support regarding how to manage and monitor your disease.

Monitoring symptoms to prevent or detect an early deterioration of your disease.

Home monitoring of your symptoms - including health monitoring, fluid restriction, changes to sputum, cough and breathlessness, anaemia, chest pain, blood glucose, fistula care.

Referral to other services.

Home exercise programs.

Home visits and telephone monitoring.

Liaising with your doctor and other health service providers.

Group work.

How to become part of HARP

Referrals are accepted from:

All health service providers including - Nurses, Doctors, Occupational Therapists, Social Workers, Dietitians, Physiotherapists & Psychologists.

Individuals and their families may self refer to the program.

Phone 1300 733 581.
Referrals can be faxed to 1300 733 589.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8783
E: dborkowski@bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Initial Contact
Allied Health Reception

Physiotherapy services, including hydrotherapy and gym, are provided by a team of physiotherapists, exercise physiologists & allied health assistants.
Services are provided in hospital as well as inpatient and outpatient rehabilitation, intake and assessment home based services and Rural Health Team.

To access acute physiotherapy services:

Inpatients:
Internal referrals using the internal services referral form (MR73). Full service provided Monday to Friday with limited and prioritised services on Saturday and Sunday. Referral is made for multi-discipinary inpatient rehabilitation, managed and co-ordinated through the rehabilitation and geriatrics medical team. Physiotherapy is provided as part of the inpatient rehabilitation multi-disciplinary program.

Outpatients:
Referral required, using the internal services referral form (MR73).

How to access community service:
Referral to Home Assessment and Rehabilitation Team (HART) and Rural Health Team (RHT).

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 6000
E: ereferral@bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Podiatry services can be accessed through:

Acute Stream High Risk Foot Clinic service closely aligns with OPRS High Risk Foot Clinic but provides a dedicated service to those at high risk of hospital admission or readmission due to their foot pathology. Clinic Hours are Monday and Thursday 1pm - 5pm.

Outpatient Rehabilitation Service
Fees - $8 for all Outpatient Rehabilitation appointments
Catchment - Loddon Mallee Region

The High Risk Foot Clinic is a specialist clinic situated within Outpatient Rehabilitation Services
Eligibility - People who have conditions such as foot ulceration, Charcot's Arthropathy or foot infection.
Referral is essential. Referral can be directed to the Bendigo Health Referral Centre on fax:- 1300 733 589 or 03 5454 7099. All referrals are triaged on arrival.
Clinic Hours
Tuesday 8.30am - 12.30pm
Thursday 8.30am - 5.00pm
Clinic Phone Number - 03 5454 8500

Amputee Clinic
Referral - Internal referral only through the amputee clinic.

Complex Care Orthopaedic Clinic
Eligibility - The patient must require a complex, multi-disciplinary rehabilitation approach. Single service referrals are not accepted.
Referral - Internal referral through the Complex Care Orthopaedic clinic or external referral via a health professional or a medical practitioner. All external referrals are triaged on arrival.

The Rural Health Team
Catchment - Clinic based services are provided in the following shires and towns:-
Shire of Buloke:- Charlton, Donald, Wycheproof and Birchip
Shire of Campaspe:- Kyabram and Lockington
Central Goldfields Shire:- Maryborough
City of Greater Bendigo:- Heathcote and Elmore
Loddon Shire:- Inglewood and Wedderburn
To be eligible for the Rural Health Team podiatry service, clients must meet the Home and Community Care (HACC) guidelines, except in the following towns:-
Inglewood and Wedderburn - additional access through the More Allied Health Service (MAHS) program. Please contact the Rural Health Team for more information.
As part of their demand management strategy the Rural Health Team allocate a priority status of high, moderate or standard priority to all referrals. Waiting times for assessment will depend on the priority of the referral and current waiting lists.
Towns are visited weekly, fortnightly or monthly.
Fees - An annual subscription fee of $20 applies. Subsequent visits cost $12
Phone - 03 5454 7102
Hours
Monday - Friday
8.30am - 5.00pm

Acute Inpatients service is funded through both the Hospital Admission Risk Program (HARP) Team and GEM.
Hours - Limited hours Monday to Friday as required.
Fees - No fees apply for this service
Referrals - Internal referrals can be made from acute services.

Inpatient Rehabilitation and Evaluation Services largely focuses on the amputee rehabilitation stream.
Contact - 03 5454 9190 or 03 5454 9184
No fees apply
Internal referrals only. Priority is given to amputees or people with foot ulceration or infection.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5434 7500
E: wmclachlan@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Gibson Street Complex

Joan Pinder Nursing Home opened in 2004 and has 60 single bedrooms with ensuite facilities (58 permanent and two respite), with views of the surrounding gardens.

There are 24 rooms with private ensuites, 32 rooms have shared ensuites and 4 rooms can be converted to double rooms.

Staff are highly skilled at caring for the aged. Care is provided 24 hours a day, 7 days per week by registered, Division 1 & 2 Nurses. Staff are responsible for the delivery of food, washing of personal clothing and keeping the environment exceptionally clean making it a pleasant place to live and work.

Residents are actively involved in decision-making and have been instrumental in initiating many quality improvement activities. Joan Pinder Nursing Home has both lifestyle workers, and a wonderful team of volunteers.

Residents are encouraged to discuss on-going medical care with their current doctor to ensure they will continue to be supported on admission to the home. A doctor is required to visit at admission, then on a regular basis to review medication charts and care needs. Staff will contact a doctor on require for urgent medical attention.

Stella Anderson Nursing Home is part of Bendigo Health and provides quality residential accommodation for 60 high dependency residents. The home is located adjacent Joan Pinder Nursing Home in Gibson Street.

Residents are cared for by Nurses 24 hours per day and medical care is provided by the resident's own General Practitioner. Food services and environmental staff are responsible for the delivery of food and keeping our environment clean. Various support services are available to residents when required, through Bendigo Health.

Residents are encouraged to bring in personal belongings and furniture from home to make their room as home-like as possible. They are also encouraged to continue enjoying any appropriate community activity in which they participate. Residents and/or their families are encouraged to participate in making decisions about their care.

Stella Anderson Nursing Home has lifestyle workers and a wonderful team of volunteers. Input and participation by family members in the activity program is welcome and appreciated.

Fees
Most residents will pay a combination of several fees and charges. Fees are calculated and regulated by the government. As part of the application process, financial asset information is obtained so calculation can be made to ascertain what charges and fees apply. Please call our residential service advisor on (03) 5454 9374 for more details.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 1300 363 788

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Bendigo Health Psychiatric Services has regional teams located the towns below. They can be contacted directly on the following telephone numbers during business hours:

CONTACT DETAILS - SWAN HILL
Swan Hill Community Mental Health Team
369 Campbell Street, Swan Hill
Phone: (03) 5036 1900
Fax: (03) 5036 1940

CONTACT DETAILS - ECHUCA
Echuca Community Mental Health Team
14 Francis Street, Echuca
Phone: (03) 5480 7419
Fax: (03) 5480 7541

CONTACT DETAILS - CASTLEMAINE
Castlemaine Community Mental Health Team
Slater House, 142 Cornish St, Castlemaine
Phone: (03) 5471 1000
Fax: (03) 5471 1088

CONTACT DETAILS - KYNETON
Kyneton Community Mental Health Team
7 - 25 Caroline Chisholm Drive, Kyneton
Phone: (03) 5421 2100
Fax: (03) 5421 2177

CONTACT DETAILS - MARYBOROUGH
Maryborough Community Mental Health Team
7-25 Clarendon Street, Maryborough
Phone: (03) 5461 0400
Fax: (03) 5460 4658

Services of these regional teams include:-
Assessment and referral to: acute inpatient; residential and non-residential rehabilitation; and other generic health services;
Case management;
Crisis assessment and treatment;
Mobile intensive support and treatment

In Greater Bendigo the service model is based on distinct teams.
The Continuing Care Team provides:
Case management services using a clinical/brokerage model to consumers who require ongoing treatment and support of limited intensity.
Outreach services to several small regional areas including Elmore, Heathcote, Donald, Inglewood and Charlton.
The Mobile Support and Treatment Team uses an assertive community treatment model of service delivery.

Contact: Entry to this service is via the 24 hour Regional Triage Service. For information, advice or an assessment contact the Regional Psychiatric Triage Service on the 24hr number - 1300 363 788.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7131
E: bforrest@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
7am - 1pm
Closed now

Opening times:

Monday: 7am - 1pm
Tuesday: 7am - 1pm
Wednesday: 7am - 1pm
Thursday: 7am - 1pm
Friday: 7am - 1pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Contact:
Bruce Forrest

The Aboriginal Hospital Liaison Officer assists and supports Aboriginal and Torres Strait Islander (ATSI) people and their families to more effectively use the services offered by Bendigo Health.

The Aboriginal Hospital Liaison Officer :-

-- Provides information and support to Aboriginal and Torres Strait Islander people and their family

-- Liaises with staff on behalf of a patient

-- Assists patients and their family with understanding of hospital procedures

-- Provides patient support

-- Provides information on support networks for patients and their carers

-- Helps patients access information on services in the community that may help with patient's health and wellbeing

-- Promotes health and wellbeing to the Aboriginal and Torres Strait Islander communities

-- Promotes the importance of holistic health and well being for Aboriginal and Torres Strait Islander people

-- Promotes cultural awareness within Bendigo Health, by providing support and education to staff on Aboriginal and Torres Strait Islander health issues

-- Supports Bendigo Health staff to become more informed and aware of the needs of Aboriginal and Torres Strait Islander patients, their families and community

Referrals

-- Aboriginal and Torres Strait Islander patients can self refer

-- Bendigo Health staff can fax or email referral with follow up phone call

-- Outside services referrals via phone with follow up fax/email

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8017
E: cfharris@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Availability:
Mon - Fri 8.30am - 5pm
Sat 9am - 2pm for TTY only

Fee
ABp - Free to DVA (DVA pay then claim from DVA)
Non-Pension Card Holders $40
Pension/Health Care Card Holders $25

We provide cardiac diagnostic services to both inpatients and outpatients. The range of diagnostics includes:

ECGs
Exercise tests
Ambulatory ECG (Holter ) monitors
Ambulatory Blood Pressure (ABP) monitor
Ambulatory ECG (2 day) event monitors
Transthoracic echocardiographs
Pacemaker interrogation and reprogramming
Stress Echograms

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8630
E: ladorni@bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Bulk Billing Only

Wheelchair access:
Yes

Additional Information: The department aims to provide an extensive, high quality imaging service to inpatients of the Bendigo Hospital and Anne Caudle Campuses: to outpatients referred from hospital clinics, Specialists and General Practitioners in Bendigo and surrounding areas.

The imaging modalities provided include:
General radiography including emergency, IVP's, Fluoroscopy studies.
CT Scanning including 3D reconstructed images.
Ultrasound which covers all general, obstetric, small parts, musculo-skeletal, vascular examinations and Interventional examinations.
Theatre work
Portable radiography – a limited service.
MRI services available. Contact department for bookings.
An appointment is required for CT, Ultrasound, DSA, Fluoroscopy, Interventional studies and for inpatients at the Anne Caudle Campus.
Some requests may be referred to the on-duty Radiologist prior to an appointment being made.
No appointment is necessary for general radiographic work, Monday to Friday

Fees
Most tests are bulk billed

Area Serviced
Loddon Mallee Region

Initial Contact
All bookings are made on the following line during normal hours on 03 5454 8630

Eligibility
All referrals accepted

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7604
E: nbrewer@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Aged person mental health services (65 years+)
These services are primarily for people with a longstanding mental illness who have grown older, and those who have developed illnesses such as depression and psychoses in later life. They also provide treatment and care for people with psychiatric or severe behavioural difficulties associated with organic disorders such as dementia.

The Aged Persons Mental Health Service (APMHS) provides specialist assessment and treatment for aged persons with a mental illness, living in the Loddon/ Campaspe/ Southern Mallee.

Services to the local area include:

-- Assessment and referral to: acute inpatient; residential and non-residential rehabilitation; and other generic health services

-- Case management

-- Crisis assessment and treatment

-- Mobile intensive support

-- Clinical interventions and treatments.

Additional important components of the services are:

-- Mental health education to carer and community groups

-- Mental health promotion

-- Consultation and liaison with other health workers and agencies

-- Outreach to smaller, more remote centres.

The APMHS provides specialist assessment and treatment through a multi disciplinary team. The service has two main components:

-- A community based service.
The community service provides home based comprehensive assessments of those in the community experience a mental illness. Building on the community based assessment this incorporates residential facilities and Acute and Sub-acute service where the team provides specialist Aged Mental Health expertise. This is management utilising a case management style of care provision with support from; Consultant Psychiatrist, Psychiatric Registrar, Psychiatric Nurses, Psychologist, Social and Welfare worker. The service is closely aligned with the Aged Care Assessment Service to assist in generic Aged Care issues.

-- Inpatient facility at Bendigo
The APMHS also provides a specialist purpose built inpatient facility located at the Anne Caudle campus. The inpatient service is fully equipped to provide treatment of acute mental health issue. This unique facility also provides a comprehensive inpatient dementia assessment service. This service provide assessment of physical and behavioural aspects of dementia, with the development of comprehensive management plans to assist in the client being managed at home or in generic aged care facility.

Hours of operation: Monday to Friday, 9am - 5pm.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 1300 363 788

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Primary Mental Health Program
The Primary Mental Health (PMH) program provides support and assistance to a broad range of primary health care providers, mainly general practitioners and community health workers, in the Loddon Campaspe Southern Mallee region.

The program assists these providers to assess and provide the best possible interventions to people in the community who experience anxiety, depression, an eating disorder or a related mental health problem (esp. where there are complex diagnostic or management issues) and Peri-natal Emotional Health.

The service also provides the Families where Parent/s have a Mental Illness (FaPMI) program which provides support and assistance to a broad range of community based organisations and staff of specialist mental health services.

The PMH program consists of a team of clinical psychologists, social workers, psychiatric nurses and a consultant psychiatrist, who work together with general practitioners, community health workers, clinicians of the Area Mental Health Service and other practitioners across the region to offer a service for clients with anxiety, depression and eating disorders such as anorexia nervosa and bulimia nervosa.

The PMH program provides consultation, further assessment and review. This may result in:

* advice regarding the diagnosis or management to the referring practitioner

* time limited focussed psychological therapy by a PMH clinician

* further referral options.

The PMH program also provides training and education program to general practitioners, community health workers and other service providers

Service Access: The programs can be accessed by general practitioners, community health workers and other service providers through referral to Bendigo Health Psychiatric Services single point of entry - 1300 363 788.

The PMH team provides a part-time outreach service to the towns outside Bendigo.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 9190
W: Visit website www.bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8783
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8am - 4:30pm
Closed now

Opening times:

Monday: 8am - 4:30pm
Tuesday: 8am - 4:30pm
Wednesday: 8am - 4:30pm
Thursday: 8am - 4:30pm
Friday: 8am - 4:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: The Speech pathology department operates from the Bendigo Hospital and Anne Caudle Campus and provides a home visiting service to selected clients through the Rural Health & Assessment Team. Programs include:
Audiology, Community Outpatients, Community Rehabilitation Centre (John Lindell Rehabilitation Unit), Acute Inpatients, inpatient rehabilitation services and Swallowing Disorders Clinic. They also offer services through the Rural Health Team.

Fees
Enquire

Initial Contact
Any educational or health professional may refer using forms available from Allied Health reception, TBH

Aims
The department aims to:
Provide high quality speech pathology services to eligible clients presenting with communication, cognitive and/or swallowing disorders.
Provide appropriate education to carers, staff and the community on speech pathology matters. Reduce communication, cognitive and dysphagic handicap for clients of Bendigo Health Care Group. Develop the use of evidence-based practice. Contribute to the smooth transition of clients through the continuum of care. Promote concepts of integrated care.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8570
E: agedpsych@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Marjorie Phillips Unit
The Aged Person's Mental Health Service [AMPHS] inpatient unit is the Marjorie Phillips Unit located on the Anne Caudle Centre Campus of Bendigo Health. This unit provides an assessment and treatment service to people over 65 who require inpatient management.

Marjorie Phillips Unit is a 20 bed purpose built inpatient facility providing specialist inpatient care to older people with a mental illness or dementia (these programs are currently co-located):

-- Ten beds accommodate acute psychiatric admissions (10 beds).

-- Ten beds are dedicated for a comprehensive dementia assessment (10 beds).

Marjorie Phillips Unit is fully equipped to provide treatment of acute mental health issues. This unique facility also provides a comprehensive inpatient dementia assessment service. This service provide assessment of physical and behavioural aspects of dementia, with the development of comprehensive management plans to assist in the client being managed at home or in generic aged care facility.

Staffing in the unit consists of RN as well as EN2 nurses, social worker, occupational therapist and cleaning & domestic staff. Medical services are provided by a psychiatrist and a registrar for patients in the acute beds and a geriatrician and a resident for patients in the dementia assessment beds.

Business Hours: 24 hours, 7 days a week
Visiting Hours:
• 14:00 to 16:30 hrs
• 18:30 to 20:00 hrs

Contact:
• For In-patient information contact the MPU on 5454 8570.
• For entry to this service contact the Aged Person's Mental Health Service - Triage Service: 5454 7615 or Geriatician Dr Ferres Ph. 5454 6000 or the 24 hour Regional Triage Service - 1300 363 788 for all after hours enquiries.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 6262
E: lmrpccs@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 4:30pm
Closed now

Opening times:

Monday: 8:30am - 4:30pm
Tuesday: 8:30am - 4:30pm
Wednesday: 8:30am - 4:30pm
Thursday: 8:30am - 4:30pm
Friday: 8:30am - 4:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: LGA's
Buloke, Campaspe, Central Goldfields, Gannawarra, Greater Bendigo, Loddon, Macedon Ranges, Mt Alexander, Swan Hill (except Robinvale area).

Loddon Mallee Regional Palliative Care Consultancy Service is part of a regional consultancy service providing primary and secondary consultations to patients and families, with the most complex palliative symptoms including patients with cancer, degerative neurological disorders, end stage chronic illness, and other palliative diagnoses.

Our role including capacity building and mentoring of community nursing and health care workers in both generalist and palliative care services, inpatients services, residential aged care services and GP's.

We are also involved with coordinating/facilitating access to appropriate services including specialist community care and inpatient beds across the region.

Address:
New Bendigo Hospital, 100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7994
E: davekerr@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Indicative Waiting Times: Emergencies are triaged and treatment provided according to level or urgency.

A waiting list applies to general treatment.

The Community Dental Service is a 29 chair clinic that provides quality general, emergency, denture, and preventative dental care to all age groups.
Services offered: Adult Program: Clients seeking services must have a current Healthcare or Pension card and be above the age of 18 years. A co-payment fee applies. To receive treatment clients need to be placed on a waitlist. Youth Dental Program: The Youth Dental Program provides dental care to secondary school children in years 7 – 12, or under the age of 18 years. To be eligible for treatment clients must have a concession card or dependents of concession card holders. The service is free. School Dental Program: The School Dental Program offers dental care to all primary school children from Prep to Year 6. To be eligible for treatment the patient or parent/guardian needs a valid concession card for the service to be free. Non concession holders pay a co-payment fee per child per course of care. Early Childhood Oral Health Program: Early Childhood Oral Health Program provides dental care for all preschoolers between the ages 0-5 years. To be eligible for treatment the patient or parent/guardian needs a valid concession card for the service to be free. Non concession holders pay a co-payment fee per child per course of care. Emergency Care: All emergencies undergo a triage assessment and are placed into one of five categories. The treatment time frame is dependant on the urgency of the dental problem. Treatment is provided to alleviate pain in cases of toothaches, dental swellings, broken teeth and fillings.
Bendigo Health and La Trobe University Dental Teaching clinic is no co-payment.
The Dental Teaching Clinic is a 20 dental chair education facility for future dental professionals. Oral health and dentistry students will provide a full range of dental procedures for child adolescent and adult patients. Dental treatment is free of charge and supervised by qualified dental professionals. The nature of the teaching clinic means that in addition to routine treatments, patients receive: Individualised dental care programs including disease risk assessment Oral health education and home care instruction Comprehensive preventive care based on individual needs Comprehensive treatment of common periodontal (gum) disease Interpreting Services
Interpreting services are available for clients who require them.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8675

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: The Medical Unit is located on Level 3, Hyett Block.
Our team provides a wide range of acute medical services for inpatients, specialising in respiratory, cardiac, neurological, renal, oncological conditions as well as Geriatric Evaluation and Management (GEM) in Acute Wards.
We also provide a wide range of discharge and community services to patients and families as needed, to ensure that the transition from hospital to home is complete.
This service can be accessed via the Emergency Department at Bendigo Health and is operational 24 hours a day, 7 days a week. Visiting hours are from 2pm-8pm.
Fees apply for private patients.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8355
E: ereferral@bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Fees
There are no patient fees for this service

Referrals
**Preferred Referral method is via the patients GP, specialist or other medical professionals, including medical details. Families and/or Carers can phone for information and details of referring.

All internal referrals, except in exceptional circumstances are to be discussed with and approved by the Nurse Manager and Clinical Co-Ordinators. Referrals may be received from other units, community and district agencies, and private general practitioners.

Referring from outside Bendigo Health requires a letter/details from the referring agency or referral by phone, followed by further details.

The Hospice Evaluation unit is a specially designed 18 bed facility.
10 beds provide specialist palliative care to patients with a life limiting condition, who no longer need acute care.
Hospice care can include end stage care, symptom relief (including radiotherapy), assessment and respite.
8 beds are for people needing assessment and a slow rehabilitation program to get home (GEM).

The philosophy of the Hospice is to provide a service that recognises, respects and responds to the individual needs of the terminally ill patient and those who support them. Staff aim to meet the physical, emotional, spiritual and social needs of the patient whilst providing support to the family and caregivers. They also assist the patients by preventing or reducing pain and alleviating other symptoms, as well as offering a realistic opportunity to die in a home-like environment.

The unit has been designed to meet the needs of palliative care patients and their families, providing 10 single rooms with ensuites. In addition to the well-equipped common rooms there are private areas, peaceful gardens and quiet rooms.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5444 4910

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Fees
Enquire

Vahland House Complex:
Secure Extended Care (SEC) is an 8 bed Secure Extended Care inpatient Unit that is co-located with the Community Care Unit (CCU) in Vahland House.
The SEC Unit provides treatment, rehabilitation and support for clients of Bendigo Psychiatric Services on an inpatient basis.
It is the preferred area for those consumers with a serious mental illness, who have severe and unremitting symptoms together with an associated, significant disturbance in behaviour that inhibits the persons capacity to live in community and requiring intensive rehabilitation in a secure accommodation house.

The Community Care Unit (CCU) consists of 6 two bedroom units.
This is an in the community facility, providing a home-like environment to clients whose level of illness, disability and dependence means they require treatment and support on a 24 hour basis.
The focus of care in the CCU is on rehabilitation. Thus, the CCU in conjunction with community based Psychiatric Disability Support Services, provide a variety of rehabilitation programs. These programs are aimed at assisting the patients re-integration into the community by focusing on areas such as:
* daily living skills,
* social interactions and recreational and
* vocational opportunities.

Clients in the CCU are managed as part of the community based psychiatric service, with each client having a case manager from the mobile support team or continuing care team, who is involved in their care and rehabilitation so ensuring an easy transition to reintegration into the community.

Visiting Hours:
Visitors are encouraged to visit outside of meal and therapeutic program times.
*If you require any clarification, please ring the unit prior to visiting.

Aims
1. To provide ongoing short to medium term treatment and rehabilitation.
2. To provide consumers with a safe environment in which to develop skills of daily living.
3. To provide individual, time limited programs to consumers based on their assessment needs.
4. To liaise with community agencies and groups regarding the appropriate use of these agencies, and groups in the provision of service to consumers.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7102
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: RURAL HEALTH TEAM - HACC Allied Health

Home and Community Care(HACC) Allied Health services within the Rural Health Team (RHT) support aged and frail people, and people with disabilities and their carers to continue to live at home safely and independently, and remain active members of their community.

The RHT provides multi-disciplinary home based allied health services to eligible clients in the five local government areas of Buloke, Campaspe, Gannawarra, Loddon and the City of Greater Bendigo. Clients can refer themselves to the Rural Health Team or be referred by a GP, health service or community organisation.

Services comprise of the following allied health disciplines:
• Dietitians
• Occupational Therapists
• Physiotherapists
• Podiatrists
• Speech Pathologists
• Allied Health Assistants

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 9079
E: agreenwood@bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: The Patient Feedback Co-Ordinator is responsible for assisting the hospital to provide a quality service which meets the reasonable expectations of patients and their relatives. The Patient Feedback Co-Ordinator will talk to you about your concerns, coordinate the investigation of your concerns, identify area requiring change and help to resolve the problem.

If you have concerns, constructive criticism or comments about the standards of care you are receiving, we encourage you to first discuss those matters with medical/nursing staff directly responsible for your care. If those discussions do not satisfy you, the Patient Feedback Co-Ordinator is available to speak with you further about the issues continuing to concern you.

It is the role of the Patient Feedback Co-Ordinator to listen to all complainants and help investigate their concerns, and provide feedback in regards to the findings of the investigation. The investigation will usually involve a review of medical records and other relevant documentation, a review of policies/procedures, and interviews with the relevant personnel.

If you are not satisfied with the outcome of your complaint, please tell us or you can call the Health Services Commission on 1800 136 066 or visit the website on www.health.vic.gov.au/hsa.

For further information ask for a copy of the Public Hospital Patient Charter or go to www.patientcharter.health.vic.gov.au

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8873
W: Visit website www.bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: The Orthopaedic Unit cares for patients who have injuries or other problems with their bones, joints, muscles, tendons or ligaments.

The Orthopaedic Unit is on level 1, Hyett building, Bendigo Hospital campus and provides services before and after an operation. Open 24/7 and visiting hours are from 2pm-8pm.

Service description:-
The Orthopaedic Unit comprises of 32 beds available for public and private admissions and offers an extensive range of services to the Loddon Mallee communities. The unit provides a comprehensive range of surgery and emergency care. Care is planned by a committed team of health care professionals with an emphasis on the best possible outcomes for patients and their families.

The unit also accepts trauma patients and referrals from regional hospitals. The team includes highly skilled orthopaedic surgeons, orthopaedic nurses and allied health professionals such as physiotherapists and occupational therapists.

After major surgery or trauma, the orthopaedic unit may refer patients on to rehabilitation where they are assisted to return to their homes and the community.

Our mission is to provide holistic care with the aim to restore function to those with orthopaedic conditions. We achieve this by:-
* Adopting a complete approach to your care, commencing at Specialist Clinics and Patient Services
* Demonstrating a strong patient and family focus
* Highest possible level of communication with patients and families
* Providing the highest possible care and continuous quality improvement
* Planning a co-ordinated approach to our service
* Functioning in an efficient, safe and effective manner
* We have five orthopaedic surgeons, two dedicated physiotherapists, one occupational therapist, and a team of highly skilled nurses and support staff

Services include:-
* Orthopaedic elective surgery - pre/post operative care
* Orthopaedic trauma cases - pre/post surgery
* Other accident and emergency admission
* Conservative management of orthopaedic conditions

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 9190
W: Visit website www.bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 6000
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Service available by appointment only. For all inquiries, please call the hospital's general contact number between the provided opening hours.

PARC is a short term residential program for people aged 16-64 with a mental illness and are engaged with Bendigo Health Psychiatric Services. In addition to clinical services, clients will receive support with daily living skills, group and individual services and linkages to supports that can be sustained on discharge from PARC. Admissions and discharges are a planned and negotiated process between the client, PARC treating team and the referring program. It is expected that the psychiatric services case manager and any other engaged agencies will maintain contact with clients during their period of treatment at PARC.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5438 1413
E: slavin@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: The Golden Oaks Nursing Home is a purpose built facility at ground level that has accommodation for 60 high care residents. The bedrooms are shared with two beds in each room and shared en-suite facilities. Four single rooms are available for residents with special requirements. Golden Oaks Nursing Home provides a warm, home like environment that encompasses a central lounge/dining area and two U shaped passageways each accommodating 30 residents. A recreation room, sun-room and two courtyards are available for residents, family and friends to relax in. All bedrooms have large windows with views of the garden, bush environment or with a courtyard view. The surrounding gardens and internal courtyards are accessible for all clients to enjoy. The wide, shaded verandas provide plenty of opportunity for secluded visits or quiet times for reflection.

Quality of Care
Golden Oaks Nursing Home is a high level care facility. Qualified nurses work to meet the needs of the residents. The quality of the care the team provides was recognised by the Commonwealth Accreditation Agency as meeting all 44 of set standards for Aged Care in 2003. Staff are highly skilled in caring for the aged person. Care is provided 24 hours a day, 7 days a week by registered nurses. Personal Services Assistants are responsible for the delivery of food, laundry and keeping the working environment exceptionally clean and pleasant to live and work.

The home is fully compliant with aged care accreditation standards.

Office Hours:
The reception office is open from 9.00 am to 4:00pm, Monday to Friday.
Resident support is available 24 hours, 7 days a week.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 1300 733 581
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: The Referral Centre provides a single point of entry for referrers and clients. We do this by providing a service solely dedicated to directing referrals to the most appropriate service. Our Clinician and Intake Clerks work together to ensure referrals contain adequate information and are of an acceptable standard to allow Bendigo Health triage teams to decide upon patient priority and eligibility. Our referrals are registered on a dedicated database which enables us to accurately track where a referral has come from and which service it has been directed to.

Services Accessed via Bendigo Health Referral Centre

Aged Care Assessment Service (ACAS),
HACC Assessment Services (HACC),
Home Assessment & Rehabilitation Team(HART),
Hospital Admission Risk Program (HARP),
Post Acute Care,
Carer Support Services,
Rural Health Team,
District Nursing Service,
Case Management Services,
Community Health (Paediatric Speech, Dietician, Health Promotion),
Regional Continence Clinic,
Inpatient Rehab/GEM,
Outpatient Rehabilitation (John Lindell and Stewart Cowen Rehab Units),
Community Palliative Care,
Home Nursing Support Service (HNSS),
Transition Care Program (TCP),
Loddon Mallee Regional Palliative Care Consultancy.

The preferred method of referral is via the Service Coordination Tool Template (SCTT) which is available via the Bendigo Health website - www.bendigohealth.org.au or for General Practitioners , the Victorian Statewide Referral Form (VSRF).

Referrals may be sent via:-
Fax - 03 5454 7099 or 1300 733 589
Email - via the secure Connecting Care website - www.connectingcare.com
Post - Bendigo Health Referral Centre -PO Box 126 Bendigo Vic 3552

To refer to these services, click on links below:-

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7733

Today's opening hours:
8:30am - 3pm
Closed now

Opening times:

Monday: 8:30am - 3pm
Tuesday: 8:30am - 12:30pm
Wednesday: 8:30am - 12:30pm
Thursday: 8:30am - 12:30pm
Friday: 8:30am - 3pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: The key responsibilities of the diversity officer are to:
• Support the Cultural Diversity Advisory Committee in the development, implementation and monitoring of the Bendigo Health Cultural Responsiveness Plan
• Lead the review or development of policies/guidelines associated with diversity
• Arrange or provide information/ in-services/ education for staff and volunteers as required
• Support interpreter and translator service requests and data collection and reporting.
Effective communication with consumers helps with the delivery of quality health services to meet individual needs. It is a medical and legal requirement that information provided to consumers is fully understood.

An accredited interpreter should be used to help with communication and understanding. The use of family and friends to interpret is not acceptable unless no other means is available.
Staff should be aware that:
a) They are responsible for informing consumers that an accredited interpreter will be arranged at all critical points in the care path (at no charge to the consumer)

b) Consumers may be proficient in functional English but not in the more complex language that is used in the healthcare setting

c) The stress of illness and having to deal with the healthcare environment may result in the loss of English proficiency

d) The gradual loss of the ability to both understand and communicate in English may occur during the aging process of a person from a diverse language background

e) Consumers who have a hearing impairment may require Auslan interpreting
Follow the languages services procedure (using the link above) to identify if an interpreter is required or request an interpreter or translation service.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8583
E: ffaulks@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: There are several options of pregnancy care available at Bendigo Health:
1. Public antenatal clinic (care provided by Bendigo Health medical and midwifery staff)
2. Shared care with Bendigo Health and your GP
3. MAMTA (care by Midwife) (the pregnancy must have been assessed as low risk by an obstetrician)
4. Obstetrician care as a private patient.
Maternity support: Being pregnant or having a baby is a time of substantial change both physically and emotionally. It should be a time of joy, but for some women, responses to pregnancy and early motherhood range from lack of enjoyment through to feelings of anxiety, distress, depression and loss of control. Bendigo Health's maternity support workers offer emotional support and counselling to assist women. Childbirth and parenting education: Classes are conducted by midwives to provide parents with knowledge and skills to make informed choices during pregnancy, birth and parenting. The following classes are offered: Pre-pregnancy evening Early bird classes Primigravida series (for women having their first baby) Refresher classes (for women who have given birth previously) Grandparents class Home education packages QUIT smoking packages
Breastfeeding support service:
Breastfeeding support is available to women who need help to establish breast feeding or to overcome feeding difficulties. The service is provided by qualified lactation consultants.

Additional Information
(03) 5454 7288 - Womens Health
(03) 5454 8584 - Maternity Services (24 hours)
(03) 5454 7148 - Special Care Baby Unit (24 hours).com/b.js

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 1300 363 788

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Alexander Bayne Centre [ABC]
The adult acute inpatient service is the Alexander Bayne Centre [ABC] which is located on the Bendigo Hospital Campus. This unit was opened in 1998.

The ABC provides an acute short-term assessment and treatment services to people under 65 who are unable to be safely treated in a community setting. The unit consists of single room accommodation for 24 patients, activity areas, clinical areas, interview rooms and offices, and is designed to provide privacy and high level care in a safe environment.

Visiting hours:
Visitors are encouraged to visit between 2 pm - 8 pm.
For further details, please ring the unit.

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 1300 363 788
W: Visit website www.bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: There is no single department of psychology within Bendigo Health.

Clinical Psychologists are specialists in the integrated assessment, diagnosis and treatment of major mental illnesses and common psychological problems. Clinical psychologists are trained in a range of therapies with demonstrated effectiveness in treating mental health disorders. They are specialists in applying psychological theory to solve complex clinical problems.

Clinical Neuropsychologists specialise in the relationship between brain function and behaviour. Clinical Neuropsychologists assess the changes in cognition (i.e. memory, language, intellect, etc.) and behaviour, which may arise from brain dysfunction, such as head injury, epilepsy, brain infection, stroke, drug and alcohol disorders, schizophrenia and developmental disorders.

Clinical Health Psychologists Clinical Health Psychologists specialise in psychological assessment and diagnosis relevant to physical illness; psychological and behavioural management and treatment of illness; treatment of health risk behaviours, and encouragement of illness adaptation.

Provisional Psychologists are in the process of completing either a Masters or Doctoral degree in Psychology and are on placement within BHCG under the close supervision of fully registered clinical psychologists or clinical neuropsychologists.

Post Graduate Student Placements are offered to provisional psychologists training in Clinical, Clinical Health, and Clinical Neuropsychology.

Please note: we are unable to accept students studying outside Australia or undergraduate students for placement or work experience.

Psychological Services are provided by psychologists working in:

Child and Adolescent Mental Health Services
Ph: (03) 5440 6506

Adult Mental Health Services
Ph: (03) 5454 7663

Aged Persons Mental Health Services
Ph: (03) 5454 7601

Primary Mental Health Service/Eating Disorders/Perinatal Emotional Health
Ph :(03) 5454 7753

John Lindell Rehabilitation Services
Ph: (03) 5454 8500

Neuropsychology
Ph: (03) 5454 8500

Hospital Admission Risk Program - Chronic Disease Management (HARP-CDM)
Ph: (03) 5454 6410

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 6000

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8896

Today's opening hours:
8:30am - 4:30pm
Closed now

Opening times:

Monday: 8:30am - 4:30pm
Tuesday: 8:30am - 4:30pm
Wednesday: 8:30am - 4:30pm
Thursday: 8:30am - 4:30pm
Friday: 8:30am - 4:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: The clinics are the referral centre for patients seeking consultation for elective and non-emergency treatment at Bendigo Health acute campus, as a public patient.

The consultants who attend the clinics in this area specialise in general surgery, vascular surgery, thoracic, (lung) surgery, orthopaedic surgery, ear nose & throat surgery, ophthalmology (eyes), general medicine, renal medicine, gastroenterology, urology and infectious diseases. Patients are seen on a referral basis for screening and follow up of medical conditions, post operative management and wound management.

Hours
Monday to Friday, 8:30am - 4:30pm

Specialist Clinics services available

-- General surgery

-- Vascular (not carotid surgery)

-- Head and neck

-- ENT, obstetrics and gynaecology

-- Ophthalmology

-- Paediatric surgery

-- Thoracic

-- Urology (vasectomy reversal not available)

-- General medicine

-- Gastroenterology

-- Nephrology

-- Respiratory medicine

-- Infectious diseases

-- General genetics

-- Familial cancer

-- Paediatrics

Services not available

-- Neurosurgery

-- Plastic and reconstructive surgery

-- Mental health

-- Drug and alcohol

-- Dermatology

-- Sleep studies

-- Rheumatology

-- Gastric banding/stapling

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7102
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 5pm
Closed now

Opening times:

Monday: 8:30am - 5pm
Tuesday: 8:30am - 5pm
Wednesday: 8:30am - 5pm
Thursday: 8:30am - 5pm
Friday: 8:30am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: RURAL HEALTH TEAM - HACC Allied Health

Home and Community Care(HACC) Allied Health services within the Rural Health Team (RHT) support aged and frail people, and people with disabilities and their carers to continue to live at home safely and independently, and remain active members of their community.

The RHT provides multi-disciplinary home based allied health services to eligible clients in the five local government areas of Buloke, Campaspe, Gannawarra, Loddon and the City of Greater Bendigo. Clients can refer themselves to the Rural Health Team or be referred by a GP, health service or community organisation.

Services comprise of the following allied health disciplines:
• Dietitians
• Occupational Therapists
• Physiotherapists
• Podiatrists
• Speech Pathologists
• Allied Health Assistants

Address:
100 Barnard Street, BENDIGO, VIC, 3550

Contact:

Ph: 1300 363 788
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 8pm
Closed now

Opening times:

Monday: 8:30am - 8pm
Tuesday: 8:30am - 8pm
Wednesday: 8:30am - 8pm
Thursday: 8:30am - 8pm
Friday: 8:30am - 8pm
Saturday: 8:30am - 8pm
Sunday: 8:30am - 8pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Adult Community Mental Health Clinics provide a service for persons between 18 - 64 years who have, or at risk of serious mental illness.
Services include assessment and referral to:-
* Acute inpatient; residential and non-residential rehabilitation; and other generic health services
* Case management
* Crisis assessment and treatment
* Mobile intensive support and treatment

The Continuing Care Team provides non-urgent assessments, treatment, case management, support and continuing care services to people in the Greater Bendigo area with outreach services in Elmore, Heathcote, Donald, Inglewood and Charlton.

The Mobile Support and Treatment Team provides intensive, long-term support to people with prolonged and severe mental illness who can safely be managed at home.

Referrals can be made by calling the Regional Triage Service on:-
1300 363 788.

There are five regional centres (Swan Hill, Echuca, Kyneton, Castlemaine, Maryborough) that have smaller community mental health centres under Bendigo Health's umbrella, to service their immediate surrounds and provide outreach services to the more remote areas.

The adult mental health service is further divided into distinct teams that offer a full range of services from screening and assessment to long term case management, all to provide continuity of care.
These teams are:-
* Regional Triage Service/Psychiatric Crisis Assessment and Treatment Team
* Continuing Care Team
* Mobile Support and Treatment Team
* Early Psychosis/Early Intervention Service
* Dual Diagnosis Service
* Primary Mental Health Service
* Eating Disorders Service
* Depression and Anxiety Research Team

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 9228
E: diabetes@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8:30am - 4:30pm
Closed now

Opening times:

Monday: 8:30am - 4:30pm
Tuesday: 8:30am - 4:30pm
Wednesday: 8:30am - 4:30pm
Thursday: 8:30am - 4:30pm
Friday: 8:30am - 4:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: The Continuous Glucose Monitoring Service provides monitoring over a 6 day period to assist in the optimal management of blood glucose control.
Continuous Glucose Monitoring System service is provided at Bendigo Primary Care Centre, 123 Arnold Street, Bendigo.
The diabetes education service includes:-
- Education and support for people with diabetes and their carers regarding self-management, lifestyle modification, equipment supply and maintenance. May include hospital inpatients and general community clients.
- Inservice education sessions for staff at all Bendigo Health campuses.
- Paediatric and adolescent diabetes clinic.
- Diabetes in pregnancy endocrinology clinic
- Health promotion activities and diabetes awareness addresses to community and service groups and schools.
- Consultant lectures for Bendigo Regional Institute of TAFE, (BRIT), Collaborative Health Education and Research Centre, (CHERC) and La Trobe University.
- Liaison with GP's and other health professionals regarding patient care.
- Initiation of insulin therapy and ambulatory stabilisation.
Referrals accepted at the Bendigo Health Referral Centre on Fax 5454 7099
NDSS Access Points:-
Bendigo Day & Night Pharmacy - 40 Bridge Street, Bendigo
Bendigo Medi Centre Pharmacy - 63-65 Bridge Street, Bendigo
Bendigo UFS Pharmacy - 379 Hargreaves Street, Bendigo
Chemist Warehouse - 39-43 Mitchell Street, Bendigo
Chemist Warehouse - 162-170 Eaglehawk Road, Long Gully
Emily Roberts Amcal Pharmacy - 9 Lowdes Street, Bendigo
Pharmasave - Shop 11 & 12, Bendigo Marketplace, Mitchell Street, Bendigo
Strathdale Pharmacy - Condon Street, Bendigo
The Arnold Street Pharmacy - 150 Arnold Street, Bendigo
White Hills Pharmacy - 499 Napier Street, White Hills
Chemist Warehouse - Epsom Village Shopping Centre, 16 Howard Street, Epsom
Eaglehawk Healthwise Pharmacy - 89 Victoria Street, Eaglehawk
Eaglehawk UFS – 226 High Street, Eaglehawk
Healthworks Pharmacy – 225 High Street, Kangaroo Flat
Priceline Pharmacy – 116- 120 High Street, Kangaroo Flat
Star Pharmacy – Centro Lansell Plaza, 267 High Street, Kangaroo Flat

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8060
W: Visit website www.bendigohealth.org.au

Today's opening hours:
8am - 5:30pm
Closed now

Opening times:

Monday: 8am - 5:30pm
Tuesday: 8am - 5:30pm
Wednesday: 8am - 5:30pm
Thursday: 8am - 5:30pm
Friday: 8am - 5:30pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: The department of nutrition and dietetics provides a range of nutrition services across the Bendigo Health region as an integral part of an holistic approach to health care.

Hours of Operation
Monday to Friday
8am - 5.30pm

Mission:
The aim of the nutrition and dietetics department is to provide high-quality, evidence-based nutrition services that are in line with current best-practice standards for dietetics.
These services will be provided to Bendigo Health clients and staff, local community members and affiliated regional healthcare organisations as required, according to demand.

Service description:
- Nutrition and dietetic services to: inpatients and outpatients of our services, residential care, psychiatric services, home visits and outreach services to community clients.
- Services include: individual assessments of nutritional status, provision of therapeutic diets, education and support for clients and their carers regarding ongoing nutritional needs.
- Nutrition education programs to staff, other health professionals and community groups.
- Support and consultation to the food services department to ensure meals are nutritionally balanced and meet the needs of clients for a range of special diets.
- Management of the Home Enteral Nutrition (HEN) Program.
- Health promotion activities.
- Supervision of dietetics students from a range of universities.
- Provides dietitians with opportunities for continuing professional development.

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8783
E: ereferral@bendigohealth.org.au
W: Visit website www.bendigohealth.org.au

Today's opening hours:
Closed now

Opening times:

Wednesday: 9am - 5pm
Thursday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Hours of Operation
Wednesday and Thursday 9.00am to 5.00pm

The Audiology department provides hearing assessment and advice for infants, children and adults. Patients may also be seen within the hospital system.

Referrals are required as of October 1 2015. Patients can be referred by their doctor, paediatrician, speech pathologist, Maternal Child Health nurse or other health professional. Follow up from the Victorian Infant Hearing Screening Program (VIHSP) is also provided.

Please send referrals using either Connectingcare or the Bendigo Health Community and Continuing Care GP template (gp use only)http://www.bendigohealth.org.au/World_Class_Healthcare_GP_Liason.asp (link to Referral Pathways and Guidelines pathways) to the Bendigo Health Referral Centre on 5454 7099.

Appointments
You will be given a specific appointment time. If you arrive more than 10 minutes late for your appointment, please understand that your audiologist may request you to re-book.

Car Parking

-- There is a Public Car Park in Stewart Street, opposite Casualty, and another Public Car Park in the hospital grounds off Lucan Street. These both have a small fee.

-- Limited street parking is available around the hospital

-- Be sure to check the parking time allowed when street parking

-- Patients may be dropped off or picked up only from the main entrance off Lucan Street

Our Commitment
When you come to Bendigo Health, you can expect high quality care. We recognise that our patients, clients and residents come first. From the moment they meet you to the time your care is complete, our staff are committed to providing a high quality service. We work in an environment of respect because we believe that mutual respect between our staff and their patients, clients and residents will lead to better health care.

Treatment and care with respect
As our patients, client or residents you have rights in your treatment and care.
You can expect:-
To be treated with dignity;
Privacy and confidentiality;
Clear information about all aspects of your condition, care and treatment;
A say in your care and treatment;
A safe environment;
Complete care and treatment;
Care and treatment appropriate to your age and gender;
To have your language, cultural and spiritual needs respected;
A response to any concerns about our service;
To have the opportunity to refuse care and treatment.

The Audiology Department provides hearing assessments and advice for infants, children and adults of any age throughout the Loddon Mallee region.

This service is a publicly funded diagnostic hearing service provided to the public in the region and conditions commonly encountered include: ear infections, hereditary deafness, exposure to occupational and/or recreational noise, hearing loss associated with age, dizziness and noises in the ears (tinnitus).

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 7833
E: ereferral@bendigohealth.org.au

Today's opening hours:
9am - 5pm
Closed now

Opening times:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm

Public holidays: View holiday hours Hide holiday hours

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Provides flexible short term resources to people with a disability under the age of 65 who are unable to be supported within the existing service system.

Contact
Information and Referral Officer Ph. (03) 5454 7833
cms@bendigohealth.org.au

Address:
Drought And Arnold Street, BENDIGO, VIC, 3550

Contact:

Ph: 03 5454 8100
W: Visit website www.bendigohealth.org.au

Today's opening hours:
24 hours
Open now

Opening times:

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Public holidays: View holiday hours Hide holiday hours

Billing:
Fees and Bulk Billing

Wheelchair access:
Yes

Additional Information: The Emergency Department sees 2,900 patients each month making it the busiest Emergency Department in Rural Victoria. 700 patients a month are rated as extremely urgent or very urgent. 600 patients a month are admitted to Hospital from the Department.

The department is staffed by 15 fulltime equivalent medical officers, and 30 fulltime equivalent nurses. The services of nurse practitioner candidates are now available in the Emergency Department.

Hours: We are open 24 hours per day 365 days per year.

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Service Finder: Bendigo Health

Support group service, BENDIGO, VIC 3550