UCWB Financial Counsellors provide information, support and advocacy to people in financial difficulty. We provide a free, non-judgemental and confidential service.
Financial Counsellors can explain how to manage financial problems as well as their consequences. Financial Counsellors can assist by speaking to creditors, negotiating repayment arrangements or in applying for hardship (where applicable).
This service is available to anybody experiencing financial difficulties and interpreters are also available at no charge.
Financial Counsellors offer support and advocacy for the following issues:
• Eligibility for government assistance
• Organise and prepare a budget
• Disconnection (or threat) of gas, electricity and telephone services
• Mortgage arrears and threat of repossession
• Rent arrears and threat of eviction
• Threatening letters and phone calls from debt collectors
• Debt recovery through courts
• Unpaid fines, taxation debts, loan arrears
• Variations based on hardship
• Bankruptcy and other alternatives
Appointments available in various locations including: Bowden, Cheltenham, Para Hills, Munno Para, Elizabeth.
Low Income Support Programme:
UCWB works with like-minded agencies and organisations to raise awareness of the causes and effects that poverty and hardship can have in the local community. The Low Income Support Program develops strategies and resources to help alleviate the stresses that poverty and disadvantage can bring to individuals and families, as it aims to help people gain control of their financial situation. The Program incorporates community development, community education, advocacy and financial counselling to individuals and families from diverse cultural backgrounds.