Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Additional Information: The Extended Aged Care at the Home program supports older people who have high level care needs to remain living at home for as long as possible

Who Can We help?
Older people (generally over 60 years) who are eligible for Nursing Home Care but who would prefer to stay at home. Preference is given to:

-- Those who need coordinated care arrangements and holistic assessments.

-- Those who need ongoing monitoring and review of changing care needs.

For further details contact the team leader in the following locations:-

Bendigo
PO Box 126, Bendigo 3552
Beverly Vanderwerf
Phone 5454 7833
Fax 5454 7846
Greater Bendigo City Council, Campaspe Shire Council.

Castlemaine
PO Box 50 Castlemaine 3450
Sarah Newstead
Phone 5471 1030
Fax 5471 1025
Central Goldfields, Loddon, Macedon Ranges, Mount Alexander, Gannawarra, and Buloke Shire Councils.

Mildura
Joy Bosworth
PO Box 5094 Mildura 3502
Phone 5018 7303
Fax 5022 2187
Mildura Rural City Council, Swan Hill Rural City Council.

Office Locations:
Bendigo, Castlemaine, Echuca, Kerang, Kyabram, Kyneton, Mildura, Swan Hill,

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
No Fee

Additional Information: 24 hour emergency response carer support Support for carers Swan Hill Region

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Additional Information: Aged case management, Continence, Service Restriction: Disability services

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
No Fee

Additional Information: Hours of operation: Monday to Friday 9am to 5pm

24 Hour Emergency Respite Care: Freecall - 1800 068 978 (free call from landline)

Carer Support Services provides a 'first contact' information point for carers, to assist and support them in accessing services including respite care.

Who can we help
Carer Support provides a clearly and readily accessible regional focal point for carers providing information and support about the full range of services and other resources available to those in a caring role in the Swan Hill, Gannawarra and Buloke regions.

Carers come from all backgrounds, and range from the very young to the elderly. Carers give their time and energy to those for whom they care. But looking after someone can be exhausting and seem never ending. Some carers have support, but many feel very much alone.

Carer Support Services was established as part of the Victorian Carer Initiatives and the Commonwealth National Respite for Carers Strategy in the Loddon Mallee region. This team provides a 'first contact' information point for carers, to assist and support them in accessing services including respite care.

Commonwealth Carer Respite Centres work with carers to plan sensible approaches to respite and other support needs and also arrange 24 hour emergency respite care.

Our Regional Residential Respite Carer Support Worker is based in the Bendigo Office, and contactable on the above 1800 number.

The service:
-- Coordinates access to respite care services
-- Develops and maintains a residential respite booking service
-- Provides practical and emotional support to carers
-- Has 24-hour emergency access

All referrals from service providers must have the Carer Profile completed in addition to completed SCTT Consumer Profile (Care recipient), Summary and Referral and Consent to Share Information form.

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Additional Information: Acquired Brain Injury Case Management assists people with a moderate level acquired brain injury to remain living at home. A Case Manager provides a single point of contact for the person and their family to deal with the service system. Case managers work one on one with clients, families and carers to identify needed services and supports for the person.

Who Can We help?
The target group for this service are people aged 18 years and older who have:

-- a diagnosed ABI, and

-- who are non-compensable, and

-- who require moderate assistance to maintain independent living

How do I Access the Service?
To discuss a possible referral contact a Case Management Services Information and Referral Officer.

For further details contact the Information and Referral Officer in the following locations:-

Bendigo
PO Box 126, Bendigo 3552
Information and Referral Officer
Phone 5454 7833
Fax 5454 7846
Greater Bendigo City Council, Buloke, Central Goldfields, Macedon Ranges and Mount Alexander Shire Councils.

Mildura
PO Box 5094 Mildura 3502
Information and Referral Officer
Phone 5018 7301
Fax 5022 2187
Mildura Rural City Council, Swan Hill Rural City Council, Buloke, Campaspe, Gannawarra and Loddon Shire Councils.

Office Locations:
Bendigo, Castlemaine, Echuca, Kyabram, Kyneton, Maryborough, Mildura, Swan Hill.

To make a referral send the Department of Human Services Service Coordination Tool (Consumer Information, Consumer Consent and Summary and Referral Information) forms to ereferral@bendigohealth.org.au
These forms are available on www.connectingcare.com or by calling our office.

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
No Fee

Additional Information: Phone
5454 7589

Aged Care Assessment Services (ACAS) is a multi-disciplinary team who assist older people and their carers to identify what kind of care will best meet their needs when they are no longer able to manage at home without assistance.

ACAS provides a comprehensive assessment of care needs and information on suitable care options including Community Care Services, Community Aged Care Packages or Residential Aged Care services. They help to arrange access or referral to appropriate care needs.

Bendigo ACAS provides services for the Loddon Mallee region, except Mildura area.

Staff include Geriatricians, Nurses and Allied Health staff.

Hours
Monday - Friday
8.30am - 5.00pm

Referral Process
Bendigo Health Referral Centre accepts refererals from inpatient services, hospital outpatient and ambulatory services, general practitioners, allied health and self referrals. The preferred referral method is via the SCTT form, although Medical Director summary templates from GP's are also accepted.

Basic demographic information is required including full name, date of birth, contact details including address and telephone number, gender, GP details, consultant details if applicable and the medical condition/reason for referral.

Referral may be sent by post to:-
Bendigo Health Referral Centre
Bendigo Health
PO Box 126, Bendigo. Vic. 3552.
Fax: (03) 5454 7099 or 1300 733 589 toll free
Phone: (03) 5454 7059 or 1300 733 581 toll free

Referrals are prioritised depending on the circumstances of the individual.

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Additional Information: The Chronic Illness Relief program provides one off funding. The program does not provide ongoing case management.

Who Can We help?
The Chronic Illness Relief program's target group is recognised as being very broad.

People with Arthritis, Cystic Fibrosis, Diabetes, Epilepsy, Motor Neurone, Multiple Sclerosis, Muscular Dystrophy, Parkinson's, Thalassemia, allergies, cancer, HIV/AIDS, haemophilia & chemical sensitivity are considered a priority.

People on waiting lists for services and people receiving services but whose needs could best be met by a top up of funding, are also considered a priority.

How do I Access the Service?
To discuss a possible referral contact a Case Management Services Information and Referral Officer.

For further details contact the Information and Referral Officer in the following locations:-

Bendigo
PO Box 126, Bendigo 3552
Information and Referral Officer
Phone 5454 7833
Fax 5454 7846
Greater Bendigo City Council, Buloke, Central Goldfields, Macedon Ranges and Mount Alexander Shire Councils.

Mildura
PO Box 5094 Mildura 3502
Information and Referral Officer
Phone 5018 7301
Fax 5022 2187
Mildura Rural City Council, Swan Hill Rural City Council, Buloke, Campaspe, Gannawarra and Loddon Shire Councils.

Office Locations:
Bendigo, Castlemaine, Echuca, Kyabram, Kyneton, Maryborough, Mildura, Swan Hill.

To make a referral send the Department of Human Services Service Coordination Tool (Consumer Information, Consumer Consent and Summary and Referral Information) forms to ereferral@bendigohealth.org.au
These forms are available on www.connectingcare.com or by calling our office.

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Fees Apply

Additional Information: The Bendigo Regional Continence Service can provide assessment and treatment for frail aged and disabled clients with bladder, bowel and general continence issues.

Over two million Australian men and women of all ages are affected by incontinence. Incontinence can be prevented, treated, managed and often cured trough a range of options. Incontinence will not go away without taking action.

Services available:

-- General information

-- Confidential assesment and treatment

-- Catheter Management

-- Advice about continence products, including accessing funding sources when eligible

-- Education and follow up for clients after discharge from hospital

-- Education for other health professionals and carers

-- Community education sessions

Location of service:

-- Visits can also be made to - homes, health services & schools

Fees: HACC fees apply

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Additional Information: Crisis Assessment and Treatment (CAT)

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Additional Information: Continence, Service Restriction: under 18, adult, aged,

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
No Fee

Additional Information: A Case Manager provides a single point of contact for the person and their family to deal with the service system. Case managers work one on one with clients, families and carers to identify needed services and supports for the person.

Who Can We help?
The target group is people with a disability under the age of 65
-- who require moderate assistance to maintain independent living

How do I Access the Service?
To discuss a possible referral contact a Case Management Services Information and Referral Officer.

For further details contact the Information and Referral Officer in the following locations:-

Bendigo
PO Box 126, Bendigo 3552
Information and Referral Officer
Phone 5454 7833
Fax 5454 7846
Greater Bendigo City Council, Buloke, Central Goldfields, Macedon Ranges and Mount Alexander Shire Councils.

Mildura
PO Box 5094 Mildura 3502
Information and Referral Officer
Phone 5018 7301
Fax 5022 2187
Mildura Rural City Council, Swan Hill Rural City Council, Buloke, Campaspe, Gannawarra and Loddon Shire Councils.

Office Locations:
Bendigo, Castlemaine, Echuca, Kyabram, Kyneton, Maryborough, Mildura, Swan Hill.

To make a referral send the Department of Human Services Service Coordination Tool (Consumer Information, Consumer Consent and Summary and Referral Information) forms to ereferral@bendigohealth.org.au
These forms are available on www.connectingcare.com or by calling our office.

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Additional Information: Flexible Care Packages use case management and discretionary funds to assist and support families and carers to care for people with a disability at home.

The packages, which aim to maximise independence and participation in the community, are designed to prevent the need for more costly services or long-term residential placement.

Flexible Support Packages offer support to individuals seeking short-term assistance, approximately 3 months duration, and people requiring intensive or longer term support.

Case Managers work in partnership with individuals and their families and carers to identify support needs and develop a plan to increase the individual's capacity and family's resilience.

Who Can We Help?

Flexible Support Packages are designed for children, young people and adults with a disability, as well as their families and carers, where relevant.
Packages are allocated according to the relative need of people and consideration of the following:

-- Ageing carers

-- Carers with fragile health

-- People who require brief and timely intervention to prevent or minimise the need for long-term high cost support

-- People who have high or complex support needs

-- People who experience significant difficulties accessing community services and flexible service responses

-- People who demonstrate significant levels of stress and where the family is at risk of breaking down

-- People whose support needs change rapidly and are at risk of moving to supported residential services

How do I Access the Service?
To discuss a possible referral contact a Case Management Services Information and Referral Officer.

For further details contact the Information and Referral Officer in the following locations:-

Bendigo
PO Box 126, Bendigo 3552
Information and Referral Officer
Phone 5454 7833
Fax 5454 7846
Greater Bendigo City Council, Buloke, Central Goldfields, Macedon Ranges and Mount Alexander Shire Councils.

Mildura
PO Box 5094 Mildura 3502
Information and Referral Officer
Phone 5018 7301
Fax 5022 2187
Mildura Rural City Council, Swan Hill Rural City Council, Buloke, Campaspe, Gannawarra and Loddon Shire Councils.

Office Locations:
Bendigo, Castlemaine, Echuca, Kyabram, Kyneton, Maryborough, Mildura, Swan Hill.

To make a referral send the Department of Human Services Service Coordination Tool (Consumer Information, Consumer Consent and Summary and Referral Information) forms to ereferral@bendigohealth.org.au
These forms are available on www.connectingcare.com or by calling our office.

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Additional Information: Additional Info: Plus after-hours service.

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
No Fee

Additional Information: The Regional Continence Service – Swan Hill is part of Home Nursing and Support Services and provides specialist continence nurse to attend assessment of bladder and bowel problems to the frail, aged and disabled.
Services Include:
• Individual continence assessment in the home or clinic
• Education and advice about bladder and bowel problems with a plan of management
• Advice about continence products and aids
• Assessment for eligibility to funding sources to support continence
• Referrals for further investigation
• Education and advice about urinary catheter management
• Advice for clients and carers regarding promoting continence management
• Education for health professionals and community groups

Eligibility:
Any person who is frail, aged or disabled that has bladder or bowel problems can access the service
The service covers areas of Swan Hill Rural City, Northern Buloke and Gannawarra shire,.
Who can refer?
• Self
• Doctor
• Carers, community services, case managers and other health professionals.

Referrals can be made through
Bendigo Health Referral Centre – Free call 1300 733 581 or Fax: 54547099
ereferral@bendigohealth.org.au
Connectingcare website -www.connectingcare.com.au
Fees:
This service is supported by funding from the Commonwealth and Victorian Governments under the Home and Community Care (HACC) program. HACC fees apply.

Hours: Tues, Thursday and Friday 9-5pm

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Additional Information: Linkages supports people with complex and multiple support needs to remain living at home or in their local community.

-- To prevent premature admission to a hostel or nursing home

-- To provide flexible and responsive services tailored to meet individual needs

-- The program assists people with complex support needs and their families or carers who are vulnerable and at risk due to the complexity of their support needs.

-- It includes all age groups, from the newborn to the frail elderly.

Who Can We help?

-- Those who are highly motivated to stay at home or return home and are usually not awaiting placement into a residential facility.

-- Those who are Home and Community Care (HACC) service eligible for and the need for service is greater than the HACC service system can provide.

-- Those people who are eligible for HACC services and who have multiple and complex support needs. Which require case management services.

-- Those who are in a situation of high risk or vulnerability.

-- Informal (unpaid) carer relationship is at risk of breaking down, thus leaving the person at risk of institutionalisation.

How do I Access the Service?
To discuss a possible referral contact a Case Management Services Information and Referral Officer.

For further details contact the Information and Referral Officer in the following locations:-

Bendigo
PO Box 126, Bendigo 3552
Information and Referral Officer
Phone 5454 7833
Fax 5454 7846
Greater Bendigo City Council, Buloke, Central Goldfields, Macedon Ranges and Mount Alexander Shire Councils.

Mildura
PO Box 5094 Mildura 3502
Information and Referral Officer
Phone 5018 7301
Fax 5022 2187
Mildura Rural City Council, Swan Hill Rural City Council, Buloke, Campaspe, Gannawarra and Loddon Shire Councils.

Office Locations:
Bendigo, Castlemaine, Echuca, Kyabram, Kyneton, Maryborough, Mildura, Swan Hill.

To make a referral send the Department of Human Services Service Coordination Tool (Consumer Information, Consumer Consent and Summary and Referral Information) forms to ereferral@bendigohealth.org.au
These forms are available on www.connectingcare.com or by calling our office.

Address:
369 Campbell Street, SWAN HILL, VIC, 3585

Billing:
Other Option

Additional Information: Additional Info: Plus after-hours service.