Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Bendigo Community Palliative Care service works with people who have a life threatening illness, their families, carers and the community in promoting and providing choices in quality palliative care. It is a community-based multidisciplinary team, which liaises and works in conjunction with other community-based services to provide holistic care.

The service aims to improve the quality of life of individuals and their families facing the problems associated with a life-threatening illness. This includes the prevention and/or relief of suffering by means of early identification, assessment and treatment of symptoms.

Help may be physical, emotional or spiritual. Palliative Care recognises the necessity to change the focus from cure, to comfort. The Service works closely with the client's own general practitioner, specialist, District Nursing Service and other community agencies.

Bendigo Community Palliative Care Service is part of the Home Nursing and Support Services at Bendigo Health.

Bendigo Community Palliative Care Service provides advice and support to residents of the City of Greater Bendigo, and to the Shire of Loddon in conjunction with local service providers.

What the Service Offers:

-- Co-ordination of services

-- Symptom management

-- Education

-- 24 hour nursing support and advice

-- A range of equipment for loan at no charge

-- Volunteers to provide companionship for the client and to give practical support to the family

-- A comprehensive Bereavement Program in individual and/or group settings

-- Multidisciplinary approach -for social, spiritual and physical needs

-- Day support - Chum House - Socially focused, not medically focused.


Hours: On-call service - 24 hours, 7 days a week

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: 24 hour emergency respite care: Freecall - 1800 068 978 (free call for country callers)

Who can we help
The Carer Centre provides a clearly and readily accessible regional focal point for carers providing information and support about the full range of services and other resources available to those in a caring role in the Loddon Mallee region.

Carers come from all backgrounds, and range from the very young to the elderly. Carers give their time and energy to those for whom they care. But looking after someone can be exhausting and seem never ending. Some carers have support, but many feel very much alone.

Carer Support Services was established as part of the Victorian Carer Initiatives and the Commonwealth National Respite for Carers Strategy in the Loddon Mallee region. This team provides a 'first contact' information point for carers, to assist and support them in accessing services including respite care.

Commonwealth Carer Respite Centres work with carers to plan sensible approaches to respite and other support needs and also arrange 24 hour emergency respite care.

Our Regional Residential Respite Carer Support Worker and Residential Respite Carer Support Worker are all based in the Bendigo Office, and contactable on the above number.

Carer Support Services provides a 'first contact' information point for carers, to assist and support them in accessing services including respite care. The service:

-- Coordinates access to respite care services

-- Develops and maintains a residential respite booking service

-- Provides practical and emotional support to carers

-- Has 24-hour emergency access

Contact Carer Support Workers
As well as the Bendigo office, local offices are located across the Loddon Mallee region:
Bendigo: 03 5454 7719
Castlemaine: 03 54547719
Echuca : 03 54547719
Mildura : 03 54547719
Swan Hill : 03 54547719

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Infection Prevention and Control Department provides consultancy across the Bendigo Health and the Loddon Mallee Region in the monitoring of infections, methods of control, rapid identification and investigation of outbreaks of potential infection hazards. The department provides advice on the isolation of infectious patients, making day to day decisions with staff in all areas where potential risks of infection occur

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Service Email:
kbath@bendigohealth.org.au
olindastcentre@bendigohealth.org.au

Mental Health Resource Centre - Library
Bendigo Health provides a free mental health library at the 8 Olinda Street Centre which is open to all borrowers. Resources are available for those caring for a person with a mental illness and are also used by students, Bendigo Health workers and other health and welfare agencies in the Region.

Resources cover depression and anxiety, carer's, families dealing with mental illness, children and youth issues, psychosis, bi polar, schizophrenia, borderline personality disorder, self help, stress, grief, assertiveness, relaxation, midlife issues and more.

Most of the resources are directed at adult readers but includes materials on or for young children and teenagers. Information is available on - Depression, Anxiety,Schizophrenia,Bi-Polar,Suicide prevention,Grief and loss, Behaviour management,Communication,
Assertiveness,Anger management,Post natal depression.

Carers of those with a disability will find materials to help them maintain their own mental and physical well-being, as well as those they care for.

How to make loans
Requests for information can be made by phone, fax or email, as well as in person. Since May 2007, we have acquired the services of our volunteer librarian working on Thursday afternoons from 2pm - 4pm.

Reservations and extensions for materials are available upon request.

Loans from the Library include:
Books and DVDs: All Resources are 3 week borrowing period, extensions available.

Everyone is welcome to borrow from the library and membership is free.

8 OLINDA ST CENTRE
Room bookings
The Centre was first established in 1999 with the aim of providing a base for groups and programs for families and friends affected by mental illness. The building is free to use for those who fulfill the booking guidelines. The welcoming and homely environment can be booked for day and/or night sessions for meetings and support groups. Some current groups include:
Strength building group for women experiencing anxiety and depression,
GROW, St Luke's Women's Group, Kids With Confidence and others.

An overhead projector and screen, whiteboards, DVD play and recorder, TV/large screen and cassette player are all available for use on the premises.

More information about the resources, use of the facility or groups currently
running, please contact the Resource Centre Coordinator on (03) 5441 7881 or mail enquiries to PO Box 78, Strathdale 3550. Use also available outside of hours by arrangement.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
No Fee

Wheelchair access:
Yes

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: CAMHS is a confidential specialist service available to assist young people, including refugees, and their families, up to the age of 18 with their mental health issues. Children and adolescents may present at CAMHS with severe: Behavioural problems Emotional problems Relationship problems Developmental problems Health and wellbeing problems Other psychological problems
CAMHS provides assessment, case management and treatment for children and young people, and their families and carers. During the initial phone call it could be identified that CAMHS may not be the best service for families and more suitable options are suggested. If CAMHS is the most appropriate service, a case manager is allocated, an assessment is conducted and a treatment plan is developed with the family and young person.
To refer into CAMHS please phone 1300 363 788. A trained clinician will answer your call and will be able to listen to your concerns and ask questions to determine what kind of assistance may be required.
Kyneton office provides outreach to Gisborne, Castlemaine office provides outreach to Maryborough and Swan Hill office provides outreach to Kerang. CAMHS also has an office in Echuca.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Fees Apply

Wheelchair access:
Yes

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: The Pastoral Care team members are sensitive to and respectful of different faith traditions, beliefs and cultural needs. Support is also offered to those who have no allegiance to a particular faith or religious belief. Referrals can be made by staff or family in times of distress, bereavement, celebration and renewed hoped by contacting chaplains directly, or sending a request through the Pastoral Care Office. Denominational chaplains may also be contacted after hours in an emergency.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Case Management is a direct service, referring to the management of services, not people. Individualised support based on identification of needs, setting of and regular review of client goals. Implementation and coordination of appropriate services and resources to meet agreed goals. Primarily focused on maintaining and or gaining independence and encouraging positive involvement within the community. Undertakes an advocacy role where needed to ensure the persons rights are protected. Co-ordinates support systems and services and clarifies what is to be achieved by everybody involved.

Referrals
To make a referral send the DHS Service Coordination Tool Templates [SCTT] 2009 (Consumer Information and Summary and Referral Information) forms and any other relevant information to an Information and Referral Officer. The SCTT forms are available at www.connectingcare.com or by calling our office.

For further details contact the Information and Referral Officer in the following locations:
Bendigo office - covers City of Greater Bendigo, and Campaspe Shire
Beverly Vanderwerf
PO Box 126, Bendigo 3552
Phone: 5454 7833 or 5454 7841
Fax: 5454 7846

Castlemaine office - covers Central Goldfields, Loddon, Macedon Ranges, Mount Alexander, Gannawarra, and Buloke Shires
Sarah Newstead
PO Box 50 Castlemaine 3450
Phone: 5471 1030 or 5471 1026
Fax: 5472 1025

Mildura office - covers Mildura Rural City Council, and Swan Hill Rural City Council
Joy Bosworth
PO Box 5094 Mildura 3502
Phone: 5018 7303
Fax: 5022 2187

Address:
38-43 Havlin Street, BENDIGO, VIC, 3550

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: The Bendigo Regional Continence Service can provide assessment and treatment for frail aged and disabled clients with bladder, bowel and general continence issues.

Over two million Australian men and women of all ages are affected by incontinence. Incontinence can be prevented, treated, managed and often cured trough a range of options. Incontinence will not go away without taking action.

Services available:

-- General information

-- Confidential assesment and treatment

-- Catheter Management

-- Advice about continence products, including accessing funding sources when eligible

-- Education and follow up for clients after discharge from hospital

-- Education for other health professionals and carers

-- Community education sessions

Location of service:

-- Visits can also be made to - homes, health services & schools

Fees: HACC fees apply

Hours: Monday to Friday 8.30am-5.00pm

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Diagnostic Cardiology Service will provide the facility for diagnosis and treatment of many different types of heart disease including, ischaemic heart disease, angina, heart attack, acute coronary syndromes, heart failure, electrical disorders of the heart, pacemakers, difibrillators and valvular disorders of the heart.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Dialysis Unit provides haemodialysis treatment and home peritoneal dialysis services. Three Bendigo Nephrologists and a large range of hospital services support the Dialysis Unit. The unit also acts as an educational resource for medical staff, nursing staff and students both within and external to the organisation. The Renal Service provides haemedialysis, peritoneal dialysis, pre-transplant workups, post renal transplant followup and acute renal care.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: FITNESS FOR OLDER ADULTS PROGRAM (FOAP)
Community Allied Health Services regionally coordinates exercise groups for older adults in a number of towns. The purpose of the groups is to reduce the risk of falls, improve balance, general fitness levels and overall health and wellbeing.

The right kind of exercise can make people healthier, happier and more able to enjoy the later years of life. The exercise groups are especially designed for men and women over the age of 55.

Classes include a choice of 'Exercise to Music' groups or 'Strength Training' classes. Classes are conducted by qualified VICFIT Instructors. Physiotherapists regularly visit and provide advice.

The classes are an hour long and are held in a range of community venues.

Classes are available at the following locations:
Bendigo:
• Kangaroo Flat
• Eaglehawk
• Golden Square
• White Hills
• Spring Gully
• Strathdale
• Strathfieldsaye
Regional towns:
• Bridgewater
• Charlton
• Cohuna
• Heathcote
• Inglewood
• Kerang
• Wedderburn
Fees: $5.00 per class

Referrals: Speak to a Community Allied Health Physiotherapist about becoming involved in a class.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Bulk Billing Only

Wheelchair access:
Yes

Additional Information: The unit is a 11-bed combined facility and we care for over 1000 intensive care, high dependency and coronary care patients each year.

We have a well-designed, spacious unit and offer all aspects of modern critical care including multi-pressure channelled monitoring, invasive and non-invasive ventilatory support, renal replacement therapy and cardiac support.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: The Oncology Unit is a day-stay unit providing a wide range of chemotherapy, hormonal therapy, biological response modifiers & symptom supporton both an inpatient & outpatient basis to medical oncology/haematology patients within the region. Patients care is planned through a multidisciplinary team process. This involves close liaison & referral to services such as radiotherapy, social workers, dieticians, district nurses, breat care nurse, GPs, palliative care & other specialist services.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Home and Community Care(HACC) Allied Health services within the Rural Health Team (RHT) support aged and frail people, and people with disabilities and their carers to continue to live at home safely and independently, and remain active members of their community.

The RHT provides multi-disciplinary home based allied health services to eligible clients in the five local government areas of Buloke, Campaspe, Gannawarra, Loddon and the City of Greater Bendigo. Clients can refer themselves to the Rural Health Team or be referred by a GP, health service or community organisation.

Services comprise of the following allied health disciplines:
• Dietitians
• Occupational Therapists
• Physiotherapists
• Podiatrists
• Speech Pathologists
• Allied Health Assistants

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Bendigo Health's Cardiac Rehabilitation Program involves supervised exercise, education and support over a two hour session, held once a week for 12 weeks.

The Cardiac Rehabilitation Service is designed to provide all clients with coronary heart disease with the ability to return to an active and satisfying life, whilst preventing the recurrence of further cardiac events.

The program is available for those who have:
• suffered a myocardial infarction
• angina, not for further interventions
• post re-vascularisation procedures
• post cardiac transplant
• controlled heart failure
• stable arrhythmias
• implantable cardiac devices
• other vascular or heart diseases
• multiple cardiac risk factors
• family members and support people are welcome to participate throughout the Cardiac Rehabilitation process.

Bendigo Health's Cardiac Rehabilitation Service consists of a multidisciplinary team of health professionals including:
• Coronary Care/ Critical Care Trained Registered Nurse
• Physiotherapists
• Occupational Therapist
• Dietician
• Pharmacist
• Social Worker
• Allied Health Assistants
• Rural Ambulance Victoria Paramedic Educator
• 'Heartbeat' Support Group Volunteers

When:
All participants must have an initial assessment with the Cardiac Rehabilitation Nurse and Physiotherapist prior to commencing the program. The standard Cardiac Rehabilitation program is conducted on Wednesday and Thursday afternoons from 1:30 – 3:30pm and the Advanced Cardiac Rehabilitation Class is on Wednesdays from 2:30-4:30pm.

Where:
The cardiac rehabilitation program is conducted in the acute physiotherapy department located on Level 1, Stanistreet House with entry via the Bendigo hospital main entrance (Hyett reception ) off Lucan Street.

Referrals
Referrals are accepted from inpatient services, hospital outpatient and ambulatory services, GP, cardiologist, allied health and self referrals.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Health Information Services (HIS) provides a range of services for Bendigo Health including record retrieval, clinical coding, system administration and forms design. Health Information Managers within this department (HIS) have many years experience in Information Management and can provide advice and guidance to staff and the wider community on all aspects of health information management.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Stoma care nursing is a specialised area within nursing practice providing direct and supportive care to patients in the hospital, or on an outpatient basis. The stomal therapy nurse has authority, responsibility, and accountability for assessment, planning, implementation and evaluation of ostomy care for patients.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: The Youth Mental Health Service will treat 16 to 25 year olds with complex high prevalence disorders (severe anxiety and depression, eating disorders or disorders complicated by homelessness, substance abuse, forensic issues or intellectual disability) and those who are at risk of developing psychosis or with early manifestations of psychosis. YMHS will take a client centred approach to young people who have individuated from their family and are out of school or out of home (actually or psychologically).

Child and Adolescent Mental Health Service (CAMHS) will treat young people (16 to 18) who are integrated within their families of origin as part of that family system.

Adult Mental Health Services (AMHS) will treat young people (16 and over) in acute crisis and those in need of ongoing case management. The service most skilled and able to meet the client's needs will provide clinical service and leadership.



Youth Early Psychosis Service (YEPS)
The Youth Early Psychosis Service (YEPS) aims to provide a service to young people aged between 16 and 25 who are either at risk of/or are experiencing a first episode of psychosis.
The service focus is to provide earlier and more intensive treatment, minimising disability associated with psychosis, including the impact of distress and trauma on both the young person and their family.

This service has close links with Child and Adolescent and Adult Mental Health Services.

YEPS responsibilities also include community education, liaison and service development in consultation with local youth service providers.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Services for children (0-school entry) who: Have a speech delay or disorder (eg. difficulty producing sounds and may be difficult to understand); Have a language delay or disorder (eg. late to talk, not putting sentences together, difficulty following instructions); Stutter or have voice problems; Have a swallowing problem. The department aims to: Provide high quality speech pathology services to eligible clients presenting with communication, cognitive and/or swallowing disorders.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: Services provided under District Nursing include:
wound management
medication management
diabetic care
catheter care and replacement
stoma and peg tube care
Nursing support and maintenance to the highly dependent and /or frail aged
Post acute nursing care following hospital discharge
Providing support to family and carers
Assessment and referral to other service providers
Nursing Assessment
Palliative Care Nursing

Fees
Pension/Health Care Card Holders $3.50 per visit
Other fees are charged according to client income (above a prescribed level.)

Hours:
Monday to Friday, 8.30am - 5.00pm
After hours staff can be contacted through the main switchboard or the evening supervisor, acute campus on (03) 5454 6000.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Book appointment:
Next Available Booking

Billing:
Fees and Bulk Billing

Wheelchair access:
Yes

Additional Information: Hours may vary, please call to confirm.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Women's Health offers the following services: Antenatal Clinic/ Midwife Clinic Maternity Support Worker EPAS - Early Pregnancy Assessment Service Maternity Support/Program Breast Feeding Support Service Domiciliary Midwifery Service Childbirth/Parenting Education Programs Young Pregnant & Parenting Program Gynaecology Clinic Colposcopy Clinic Childbirth Education Neonatal Hearing Services

Fees Nil for public patients Enquire for private service

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Marjorie Phillips Unit
The Aged Person's Mental Health Service [AMPHS] inpatient unit is the Marjorie Phillips Unit located on the Anne Caudle Centre Campus of Bendigo Health. This unit provides an assessment and treatment service to people over 65 who require inpatient management.

Marjorie Phillips Unit is a 20 bed purpose built inpatient facility providing specialist inpatient care to older people with a mental illness or dementia (these programs are currently co-located):

-- Ten beds accommodate acute psychiatric admissions (10 beds).

-- Ten beds are dedicated for a comprehensive dementia assessment (10 beds).

Marjorie Phillips Unit is fully equipped to provide treatment of acute mental health issues. This unique facility also provides a comprehensive inpatient dementia assessment service. This service provide assessment of physical and behavioural aspects of dementia, with the development of comprehensive management plans to assist in the client being managed at home or in generic aged care facility.

Staffing in the unit consists of RN as well as EN2 nurses, social worker, occupational therapist and cleaning & domestic staff. Medical services are provided by a psychiatrist and a registrar for patients in the acute beds and a geriatrician and a resident for patients in the dementia assessment beds.

Business Hours: 24 hours, 7 days a week
Visiting Hours:
• 14:00 to 16:30 hrs
• 18:30 to 20:00 hrs

Contact:
• For In-patient information contact the MPU on 5454 8570.
• For entry to this service contact the Aged Person's Mental Health Service - Triage Service: 5454 7615 or Geriatician Dr Ferres Ph. 5454 6000 or the 24 hour Regional Triage Service - 1300 363 788 for all after hours enquiries.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Fees
There are no patient fees for this service

Referrals
**Preferred Referral method is via the patients GP, specialist or other medical professionals, including medical details. Families and/or Carers can phone for information and details of referring.

All internal referrals, except in exceptional circumstances are to be discussed with and approved by the Nurse Manager and Clinical Co-Ordinators. Referrals may be received from other units, community and district agencies, and private general practitioners.

Referring from outside Bendigo Health requires a letter/details from the referring agency or referral by phone, followed by further details.


The Hospice Evaluation unit is a specially designed 18 bed facility.
10 beds provide specialist palliative care to patients with a life limiting condition, who no longer need acute care.
Hospice care can include end stage care, symptom relief (including radiotherapy), assessment and respite.
8 beds are for people needing assessment and a slow rehabilitation program to get home (GEM).

The philosophy of the Hospice is to provide a service that recognises, respects and responds to the individual needs of the terminally ill patient and those who support them. Staff aim to meet the physical, emotional, spiritual and social needs of the patient whilst providing support to the family and caregivers. They also assist the patients by preventing or reducing pain and alleviating other symptoms, as well as offering a realistic opportunity to die in a home-like environment.

The unit has been designed to meet the needs of palliative care patients and their families, providing 10 single rooms with ensuites. In addition to the well-equipped common rooms there are private areas, peaceful gardens and quiet rooms.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Aged person mental health services (65 years+)
These services are primarily for people with a longstanding mental illness who have grown older, and those who have developed illnesses such as depression and psychoses in later life. They also provide treatment and care for people with psychiatric or severe behavioural difficulties associated with organic disorders such as dementia.

The Aged Persons Mental Health Service (APMHS) provides specialist assessment and treatment for aged persons with a mental illness, living in the Loddon/ Campaspe/ Southern Mallee.

Services to the local area include:

-- Assessment and referral to: acute inpatient; residential and non-residential rehabilitation; and other generic health services

-- Case management

-- Crisis assessment and treatment

-- Mobile intensive support

-- Clinical interventions and treatments.

Additional important components of the services are:

-- Mental health education to carer and community groups

-- Mental health promotion

-- Consultation and liaison with other health workers and agencies

-- Outreach to smaller, more remote centres.

The APMHS provides specialist assessment and treatment through a multi disciplinary team. The service has two main components:


-- A community based service.
The community service provides home based comprehensive assessments of those in the community experience a mental illness. Building on the community based assessment this incorporates residential facilities and Acute and Sub-acute service where the team provides specialist Aged Mental Health expertise. This is management utilising a case management style of care provision with support from; Consultant Psychiatrist, Psychiatric Registrar, Psychiatric Nurses, Psychologist, Social and Welfare worker. The service is closely aligned with the Aged Care Assessment Service to assist in generic Aged Care issues.


-- Inpatient facility at Bendigo
The APMHS also provides a specialist purpose built inpatient facility located at the Anne Caudle campus. The inpatient service is fully equipped to provide treatment of acute mental health issue. This unique facility also provides a comprehensive inpatient dementia assessment service. This service provide assessment of physical and behavioural aspects of dementia, with the development of comprehensive management plans to assist in the client being managed at home or in generic aged care facility.


Hours of operation: Monday to Friday, 9am - 5pm.

Address:
Bhcg-anne Caudle Centre, 100 Barnard Street, BENDIGO, VIC, 3550

Billing:
Fees Apply

Wheelchair access:
Yes

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: Primary Mental Health Program
The Primary Mental Health (PMH) program provides support and assistance to a broad range of primary health care providers, mainly general practitioners and community health workers, in the Loddon Campaspe Southern Mallee region.

The program assists these providers to assess and provide the best possible interventions to people in the community who experience anxiety, depression, an eating disorder or a related mental health problem (esp. where there are complex diagnostic or management issues) and Peri-natal Emotional Health.

The service also provides the Families where Parent/s have a Mental Illness (FaPMI) program which provides support and assistance to a broad range of community based organisations and staff of specialist mental health services.

The PMH program consists of a team of clinical psychologists, social workers, psychiatric nurses and a consultant psychiatrist, who work together with general practitioners, community health workers, clinicians of the Area Mental Health Service and other practitioners across the region to offer a service for clients with anxiety, depression and eating disorders such as anorexia nervosa and bulimia nervosa.

The PMH program provides consultation, further assessment and review. This may result in:

* advice regarding the diagnosis or management to the referring practitioner

* time limited focussed psychological therapy by a PMH clinician

* further referral options.


The PMH program also provides training and education program to general practitioners, community health workers and other service providers

Service Access: The programs can be accessed by general practitioners, community health workers and other service providers through referral to Bendigo Health Psychiatric Services single point of entry - 1300 363 788.

The PMH team provides a part-time outreach service to the towns outside Bendigo.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: LGA's
Buloke, Campaspe, Central Goldfields, Gannawarra, Greater Bendigo, Loddon, Macedon Ranges, Mt Alexander, Swan Hill (except Robinvale area).



Loddon Mallee Regional Palliative Care Consultancy Service is part of a regional consultancy service providing primary and secondary consultations to patients and families, with the most complex palliative symptoms including patients with cancer, degerative neurological disorders, end stage chronic illness, and other palliative diagnoses.

Our role including capacity building and mentoring of community nursing and health care workers in both generalist and palliative care services, inpatients services, residential aged care services and GP's.

We are also involved with coordinating/facilitating access to appropriate services including specialist community care and inpatient beds across the region.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Bendigo Health Psychiatric Services has regional teams located the towns below. They can be contacted directly on the following telephone numbers during business hours:

CONTACT DETAILS - SWAN HILL
Swan Hill Community Mental Health Team
369 Campbell Street, Swan Hill
Phone: (03) 5036 1900
Fax: (03) 5036 1940

CONTACT DETAILS - ECHUCA
Echuca Community Mental Health Team
14 Francis Street, Echuca
Phone: (03) 5480 7419
Fax: (03) 5480 7541

CONTACT DETAILS - CASTLEMAINE
Castlemaine Community Mental Health Team
Slater House, 142 Cornish St, Castlemaine
Phone: (03) 5471 1000
Fax: (03) 5471 1088

CONTACT DETAILS - KYNETON
Kyneton Community Mental Health Team
7 - 25 Caroline Chisholm Drive, Kyneton
Phone: (03) 5421 2100
Fax: (03) 5421 2177

CONTACT DETAILS - MARYBOROUGH
Maryborough Community Mental Health Team
7-25 Clarendon Street, Maryborough
Phone: (03) 5461 0400
Fax: (03) 5460 4658

Services of these regional teams include:-
Assessment and referral to: acute inpatient; residential and non-residential rehabilitation; and other generic health services;
Case management;
Crisis assessment and treatment;
Mobile intensive support and treatment

In Greater Bendigo the service model is based on distinct teams.
The Continuing Care Team provides:
Case management services using a clinical/brokerage model to consumers who require ongoing treatment and support of limited intensity.
Outreach services to several small regional areas including Elmore, Heathcote, Donald, Inglewood and Charlton.
The Mobile Support and Treatment Team uses an assertive community treatment model of service delivery.

Contact: Entry to this service is via the 24 hour Regional Triage Service. For information, advice or an assessment contact the Regional Psychiatric Triage Service on the 24hr number - 1300 363 788.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: The department aims to provide an extensive, high quality imaging service to patients of the Bendigo Health. Imaging modalities provided include: General radiography including emergency, IVP's, Fluoroscopy studies. CT Scanning including 3D reconstructed images. Ultrasound which covers all general, obstetric, small parts, musculo-skeletal, vascular examinations & Interventional examinations. MRI services. An appointment is required for CT, Ultrasound, DSA, Fluoroscopy, Interventional studies.

Address:
New Bendigo Hospital, 100 Barnard Street, BENDIGO, VIC, 3550

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information:

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: The Aboriginal Hospital Liaison Officer provides: Cultural, emotional, spiritual and clinical support to patients and families; Patient advocacy; Cultural consultation to clinicians; Support at family meetings with Doctors; Support re: Discharge planning

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Provides services in emergency, maternity, women’s health, medical imaging, pathology, rehabilitation, community services, residential aged care, psychiatric care, community dental, hospice, palliative care, cardiology, cancer services and renal dialysis to the people of the Loddon Mallee region. We offer subacute services including inpatient and outpatient rehabilitation, a regional psychiatric service, residential care, specialist clinics, dialysis and a range of outreach services.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: The Emergency Department is open 24 hours per day, 365 days per year. A dedicated team of professionals including emergency medicine specialist doctors, critical care trained nurses, nurse practitioners specialising in emergency care and physiotherapists with expertise in urgent conditions, supported technical and clerical staff.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Fees Apply

Wheelchair access:
Yes

Additional Information: RURAL HEALTH TEAM - HACC Allied Health

Home and Community Care(HACC) Allied Health services within the Rural Health Team (RHT) support aged and frail people, and people with disabilities and their carers to continue to live at home safely and independently, and remain active members of their community.

The RHT provides multi-disciplinary home based allied health services to eligible clients in the five local government areas of Buloke, Campaspe, Gannawarra, Loddon and the City of Greater Bendigo. Clients can refer themselves to the Rural Health Team or be referred by a GP, health service or community organisation.

Services comprise of the following allied health disciplines:
• Dietitians
• Occupational Therapists
• Physiotherapists
• Podiatrists
• Speech Pathologists
• Allied Health Assistants

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: The key responsibilities of the diversity officer are to:
• Support the Cultural Diversity Advisory Committee in the development, implementation and monitoring of the Bendigo Health Cultural Responsiveness Plan
• Lead the review or development of policies/guidelines associated with diversity
• Arrange or provide information/ in-services/ education for staff and volunteers as required
• Support interpreter and translator service requests and data collection and reporting.
Effective communication with consumers helps with the delivery of quality health services to meet individual needs. It is a medical and legal requirement that information provided to consumers is fully understood.

An accredited interpreter should be used to help with communication and understanding. The use of family and friends to interpret is not acceptable unless no other means is available.
Staff should be aware that:
a) They are responsible for informing consumers that an accredited interpreter will be arranged at all critical points in the care path (at no charge to the consumer)

b) Consumers may be proficient in functional English but not in the more complex language that is used in the healthcare setting

c) The stress of illness and having to deal with the healthcare environment may result in the loss of English proficiency

d) The gradual loss of the ability to both understand and communicate in English may occur during the aging process of a person from a diverse language background

e) Consumers who have a hearing impairment may require Auslan interpreting
Follow the languages services procedure (using the link above) to identify if an interpreter is required or request an interpreter or translation service.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Alexander Bayne Centre [ABC]
The adult acute inpatient service is the Alexander Bayne Centre [ABC] which is located on the Bendigo Hospital Campus. This unit was opened in 1998.

The ABC provides an acute short-term assessment and treatment services to people under 65 who are unable to be safely treated in a community setting. The unit consists of single room accommodation for 24 patients, activity areas, clinical areas, interview rooms and offices, and is designed to provide privacy and high level care in a safe environment.

Visiting hours:
Visitors are encouraged to visit between 2 pm - 8 pm.
For further details, please ring the unit.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: The Continuous Glucose Monitoring Service provides monitoring over a 6 day period to assist in the optimal management of blood glucose control.
Continuous Glucose Monitoring System service is provided at Bendigo Primary Care Centre, 123 Arnold Street, Bendigo.
The diabetes education service includes:-
- Education and support for people with diabetes and their carers regarding self-management, lifestyle modification, equipment supply and maintenance. May include hospital inpatients and general community clients.
- Inservice education sessions for staff at all Bendigo Health campuses.
- Paediatric and adolescent diabetes clinic.
- Diabetes in pregnancy endocrinology clinic
- Health promotion activities and diabetes awareness addresses to community and service groups and schools.
- Consultant lectures for Bendigo Regional Institute of TAFE, (BRIT), Collaborative Health Education and Research Centre, (CHERC) and La Trobe University.
- Liaison with GP's and other health professionals regarding patient care.
- Initiation of insulin therapy and ambulatory stabilisation.
Referrals accepted at the Bendigo Health Referral Centre on Fax 5454 7099
NDSS Access Points:-
Bendigo Day & Night Pharmacy - 40 Bridge Street, Bendigo
Bendigo Medi Centre Pharmacy - 63-65 Bridge Street, Bendigo
Bendigo UFS Pharmacy - 379 Hargreaves Street, Bendigo
Chemist Warehouse - 39-43 Mitchell Street, Bendigo
Chemist Warehouse - 162-170 Eaglehawk Road, Long Gully
Emily Roberts Amcal Pharmacy - 9 Lowdes Street, Bendigo
Pharmasave - Shop 11 & 12, Bendigo Marketplace, Mitchell Street, Bendigo
Strathdale Pharmacy - Condon Street, Bendigo
The Arnold Street Pharmacy - 150 Arnold Street, Bendigo
White Hills Pharmacy - 499 Napier Street, White Hills
Chemist Warehouse - Epsom Village Shopping Centre, 16 Howard Street, Epsom
Eaglehawk Healthwise Pharmacy - 89 Victoria Street, Eaglehawk
Eaglehawk UFS – 226 High Street, Eaglehawk
Healthworks Pharmacy – 225 High Street, Kangaroo Flat
Priceline Pharmacy – 116- 120 High Street, Kangaroo Flat
Star Pharmacy – Centro Lansell Plaza, 267 High Street, Kangaroo Flat

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Provides flexible short term resources to people with a disability under the age of 65 who are unable to be supported within the existing service system.

Contact
Information and Referral Officer Ph. (03) 5454 7833
cms@bendigohealth.org.au

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
No Fee

Wheelchair access:
Yes

Additional Information: The department of nutrition and dietetics provides a range of nutrition services across the Bendigo Health region as an integral part of an holistic approach to health care.

Hours of Operation
Monday to Friday
8am - 5.30pm

Mission:
The aim of the nutrition and dietetics department is to provide high-quality, evidence-based nutrition services that are in line with current best-practice standards for dietetics.
These services will be provided to Bendigo Health clients and staff, local community members and affiliated regional healthcare organisations as required, according to demand.

Service description:
- Nutrition and dietetic services to: inpatients and outpatients of our services, residential care, psychiatric services, home visits and outreach services to community clients.
- Services include: individual assessments of nutritional status, provision of therapeutic diets, education and support for clients and their carers regarding ongoing nutritional needs.
- Nutrition education programs to staff, other health professionals and community groups.
- Support and consultation to the food services department to ensure meals are nutritionally balanced and meet the needs of clients for a range of special diets.
- Management of the Home Enteral Nutrition (HEN) Program.
- Health promotion activities.
- Supervision of dietetics students from a range of universities.
- Provides dietitians with opportunities for continuing professional development.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Service available by appointment only. For all inquiries, please call the hospital's general contact number between the provided opening hours.

PARC is a short term residential program for people aged 16-64 with a mental illness and are engaged with Bendigo Health Psychiatric Services. In addition to clinical services, clients will receive support with daily living skills, group and individual services and linkages to supports that can be sustained on discharge from PARC. Admissions and discharges are a planned and negotiated process between the client, PARC treating team and the referring program. It is expected that the psychiatric services case manager and any other engaged agencies will maintain contact with clients during their period of treatment at PARC.

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: Adult Community Mental Health Clinics provide a service for persons between 18 - 64 years who have, or at risk of serious mental illness.
Services include assessment and referral to:-
* Acute inpatient; residential and non-residential rehabilitation; and other generic health services
* Case management
* Crisis assessment and treatment
* Mobile intensive support and treatment

The Continuing Care Team provides non-urgent assessments, treatment, case management, support and continuing care services to people in the Greater Bendigo area with outreach services in Elmore, Heathcote, Donald, Inglewood and Charlton.

The Mobile Support and Treatment Team provides intensive, long-term support to people with prolonged and severe mental illness who can safely be managed at home.

Referrals can be made by calling the Regional Triage Service on:-
1300 363 788.

There are five regional centres (Swan Hill, Echuca, Kyneton, Castlemaine, Maryborough) that have smaller community mental health centres under Bendigo Health's umbrella, to service their immediate surrounds and provide outreach services to the more remote areas.

The adult mental health service is further divided into distinct teams that offer a full range of services from screening and assessment to long term case management, all to provide continuity of care.
These teams are:-
* Regional Triage Service/Psychiatric Crisis Assessment and Treatment Team
* Continuing Care Team
* Mobile Support and Treatment Team
* Early Psychosis/Early Intervention Service
* Dual Diagnosis Service
* Primary Mental Health Service
* Eating Disorders Service
* Depression and Anxiety Research Team

Address:
100 BARNARD STREET, BENDIGO, VIC, 3550

Billing:
Other Option

Wheelchair access:
Yes

Additional Information: There is no single department of psychology within Bendigo Health.

Clinical Psychologists are specialists in the integrated assessment, diagnosis and treatment of major mental illnesses and common psychological problems. Clinical psychologists are trained in a range of therapies with demonstrated effectiveness in treating mental health disorders. They are specialists in applying psychological theory to solve complex clinical problems.

Clinical Neuropsychologists specialise in the relationship between brain function and behaviour. Clinical Neuropsychologists assess the changes in cognition (i.e. memory, language, intellect, etc.) and behaviour, which may arise from brain dysfunction, such as head injury, epilepsy, brain infection, stroke, drug and alcohol disorders, schizophrenia and developmental disorders.

Clinical Health Psychologists Clinical Health Psychologists specialise in psychological assessment and diagnosis relevant to physical illness; psychological and behavioural management and treatment of illness; treatment of health risk behaviours, and encouragement of illness adaptation.

Provisional Psychologists are in the process of completing either a Masters or Doctoral degree in Psychology and are on placement within BHCG under the close supervision of fully registered clinical psychologists or clinical neuropsychologists.

Post Graduate Student Placements are offered to provisional psychologists training in Clinical, Clinical Health, and Clinical Neuropsychology.

Please note: we are unable to accept students studying outside Australia or undergraduate students for placement or work experience.

Psychological Services are provided by psychologists working in:

Child and Adolescent Mental Health Services
Ph: (03) 5440 6506

Adult Mental Health Services
Ph: (03) 5454 7663

Aged Persons Mental Health Services
Ph: (03) 5454 7601

Primary Mental Health Service/Eating Disorders/Perinatal Emotional Health
Ph :(03) 5454 7753

John Lindell Rehabilitation Services
Ph: (03) 5454 8500

Neuropsychology
Ph: (03) 5454 8500

Hospital Admission Risk Program - Chronic Disease Management (HARP-CDM)
Ph: (03) 5454 6410