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Victims Referral & Assistance Service
Victims of crime counselling service
Open now
•
Closes 11pm
Victims Referral & Assistance Service
Opening times
- Today8am–11pm
- Thursday8am–11pm
- Friday8am–11pm
- Saturday8am–11pm
- Sunday8am–11pm
- Monday8am–11pm
- Tuesday8am–11pm
Contact
Phone 1800 819 817
Email vsa@justice.vic.gov.au
Access this service
About this service
Facilities
Paid parking
Toilet
Appointments
Call to check whether you need an appointment.
Billing
Mixed billing
Bulk bill available with conditions, fees may apply.
Additional information
VRAS Operates a telephone Helpline, staffed by trained professional advisors who can inform callers about what steps they can take to manage the effects of crime.
VRAS operates a centralised referral service to provide victims of crime with referral to appropriate counsellors and/or government and community based networks and agencies.
VRAS operates a Helpline staffed by trained professional advisers who can inform callers about the steps they can take to manage the effects of a crime. The crime may be reported or unreported and may have occurred in the past or very recently. The crime may range from burglary to 'bag snatching', sexual assault or homicide. It may be regarded by some as a minor incident but may have a significant impact upon an individual caller. Callers sometimes ring on behalf of others.
The VRAS Helpline is available for all those who wish to call and seek assistance. The Helpline can refer victims to community organisations for help, explain how to access counselling and provide information about a wide range of other assistance which is available. Sometimes a caller simply needs to talk through an issue and needs no further referral.
Each case is individual and is given individual attention. The needs of each particular caller are assessed and a large and extensive data base provides access to suitable referrals including Government agencies, service providers and community agencies.
VRAS Helpline staff speak a number of community languages and an interpreter service is available. A comprehensive and detailed listing of support services and counsellors for those from a non English speaking background is readily available. Assistance for those with a disability can be arranged through carers or facilitators as requested.
Area Serviced
Victoria Wide
VRAS operates a centralised referral service to provide victims of crime with referral to appropriate counsellors and/or government and community based networks and agencies.
VRAS operates a Helpline staffed by trained professional advisers who can inform callers about the steps they can take to manage the effects of a crime. The crime may be reported or unreported and may have occurred in the past or very recently. The crime may range from burglary to 'bag snatching', sexual assault or homicide. It may be regarded by some as a minor incident but may have a significant impact upon an individual caller. Callers sometimes ring on behalf of others.
The VRAS Helpline is available for all those who wish to call and seek assistance. The Helpline can refer victims to community organisations for help, explain how to access counselling and provide information about a wide range of other assistance which is available. Sometimes a caller simply needs to talk through an issue and needs no further referral.
Each case is individual and is given individual attention. The needs of each particular caller are assessed and a large and extensive data base provides access to suitable referrals including Government agencies, service providers and community agencies.
VRAS Helpline staff speak a number of community languages and an interpreter service is available. A comprehensive and detailed listing of support services and counsellors for those from a non English speaking background is readily available. Assistance for those with a disability can be arranged through carers or facilitators as requested.
Area Serviced
Victoria Wide
* Details may vary. Please call the service before visiting to double check details.
* Details may vary. Please call the service before visiting to double check details.