Open 24 hours. Young people can access Kids Helpline 24 hours a day, 7 days a week. Our counsellors help with issues including family relationships, mental health, eating and body image, suicide, bullying, child abuse, drug and alcohol. Web counselling allows young people to talk one-on-one, real time with a Kids Helpline counsellor. If you are over the age of 25, you can contact Lifeline on 13 11 14 for help and support. See website links for further information available: EntryProcedures When kids call Kids Helpline, they are connected to a counsellor after listening to a message about the counselling process, including privacy and confidentiality information. All calls are private and confidential unless a Duty of Care situation arises.