The community can access local mental health services for information and assistance in times of mental health crisis 24 hours a day via a centralised phone number. The 1300 MH CALL team is a multidisciplinary team of nurses, psychologists, occupational therapists, social workers and psychiatrists.
A consultant psychiatrist is accessible for urgent consultation 24 hours a day, 7 days a week. Permanent clinicians are appointed, or working towards becoming, Authorised Mental Health Practitioners.
The community can use this phone number for advice, information and support. The service is also available to the wider community seeking support and information on mental health – such as people with questions or concerns about their own mental health, the mental health of a family member, friend or neighbour, or general mental health question.
The service does not replace 000, which should continue to be used in an emergency.
Existing consumers are encouraged to contact their case manager for support during business hours, except in times of crisis or emergency. For non-urgent access to mental health related service support, information and referrals call the Mental Health Information Line 1300 729 686 (Mental Health Association QLD).