Agents:
have an internet enabled computer and will help customers access digital services
? provide a Medicare phone claiming service and reply paid envelopes to forward
receipts to support claims
? have free telephone, fax and photocopy facilities
? can copy and certify identity confirmation documents so that original documents do
not have to be sent in the mail to support claims
? provide face to face assistance, guidance and referrals and access to information
brochures and formshave an internet enabled computer and will help customers access digital services
? provide a Medicare phone claiming service and reply paid envelopes to forward
receipts to support claims
? have free telephone, fax and photocopy facilities
? can copy and certify identity confirmation documents so that original documents do
not have to be sent in the mail to support claims
? provide face to face assistance, guidance and referrals and access to information
brochures and forms.