Acme Health Video Call demonstration

‘Acme Health’ is not a real organisation or publicly available health service. Healthdirect Australia’s Video Call team uses this test organisation for its Video Call demonstrations and training.

Browser requirements

You will require a recent release of the Google Chrome web browser or Microsoft Edge browser on Windows, Android and MacOS devices. For iOS devices such as iPhones and iPads, please use a recent release of Apple Safari to use Video Call. Please see this page (Opens in new tab) for full details of browser requirements.

Support

If you have any issues connecting to the video call, please review the Troubleshooting section below or contact the Healthdirect Video Call staff member you are liaising with. You can also contact our support line on 1800 580 771.

Accessing Video Call

Click on the Start video call button below to begin a call. Click on the Test call button at any time to test your network and equipment and to check you can make a successful video call. If you are a service provider who is using Video Call for your consultations, click on the Staff login button.

More information

Go here for general information about Video Call (Opens in new tab) or Healthdirect Australia's service portfolio (Opens in new tab).

Or, if you are looking for more detailed information on how Video Call works, technical requirements, troubleshooting advice and more, click on these links:

How Video Call works

Before the video call, you will be guided through a few steps to test your computer equipment. The video call application will check that your:

  1. Internet connection is fast enough.
  2. Speakers are working correctly.
  3. Microphone is working correctly.
  4. Camera is working and positioned correctly.

You will require a recent release of the Google Chrome web browser or Microsoft Edge browser on Windows, Android and MacOS devices. For iOS devices such as iPhones and iPads, please use a recent release of Apple Safari to use Video Call.

Click 'Allow' if you see a message at the top of your page requesting access to use your camera.

Then you will be asked to:

Watch this video (Opens in new tab) to see how to start a Video Call as a patient/client and arrive in your clinic's waiting area to be joined by your service provider.

For information about what to do if you experience any technical issues during the steps outlined above, see the Troubleshooting section.

When Video Call is not an option

If a video call is not an option for you today, please call:

  • healthdirect on 1800 022 222 (known as NURSE-ON-CALL in Victoria) if you have a medical issue
  • triple zero (000) in the case of an emergency.

By using a video call to access the helpline you acknowledge and agree to our terms of use (Opens in new tab).

Where you decide to provide us with your name, you acknowledge and agree to our privacy policy (Opens in new tab).

We ask for the phone number at your location so that we can help direct emergency services to you if needed.

Technical requirements

Below are the recommended technical requirements for you to use the video call option.

Web browser

  • A recent release of the Google Chrome web browser or Microsoft Edge browser on Windows, Android and MacOS devices.
  • A recent release of Apple Safari on iOS devices such as iPhones and iPads.
  • You can check your web browser at www.whatismybrowser.com (Opens in new tab).
  • When you click on the 'Start video call' button your browser will be detected and, if needed, you will be guided to the relevant download destination for Google Chrome.

Computers, tablets and mobiles

  • PC or Mac with at least a 2GHz dual-core, ideally i5, processor and 3GB of memory.
  • Operating system, either Microsoft Windows XP, 7, 8 or Mac OS 10.12+ on Intel.
  • Android phone or tablet, less than two years old with Android 5.1 or above and front facing camera.
  • iPhone 5S or later, iPad Air or later, iPad Mini 2 or later, iPad Pro with iOS 12 or above.

Speakers

  • The video call will use the default speaker in your computer or mobile device.
  • If you have headphones that you can attach to your computer, tablet or mobile, this can assist with reducing background noise and prevent others from over-hearing your conversation.
  • For conference room or group meetings a USB echo-cancelling microphone/speaker combination will provide better sound for all participants.

Microphone

  • The microphone can either be built into the computer or to the USB Webcam.
  • A combination headphone microphone set may be used. This is especially useful on mobile devices where there is background noise.
  • As part of a combined USB microphone/speaker.

Camera

  • An in-built camera in your computer or mobile device is suitable for individual use.
  • Where more than one person will be in the video call, a modern USB Webcam which has a wider-angle lens is recommended.
  • Installing the most up-to-date camera driver is strongly recommended.

Internet connection

  • Recommended minimum speed is 350Kbps upstream and downstream for Video Call)Latency is recommended to be less than 100ms. You can test your speed and latency at www.speedtest.net (Opens in new tab).
  • A wired internet connection will provide best video quality, but you can also use Wi-Fi or a mobile 3.5/4G data service.
  • Check that your internet usage plan covers the data consumption of a video call.
    • A typical 20-minute call on a good internet connection, with a fast computer, could consume as much 600 Megabytes.
    • With a slower connection, or a slower computer, the data consumption may be as low as 150 Megabytes.
    • A High Definition call on a good internet connection could consume more than 1.5 Gigabytes.

Troubleshooting

Video quality problems

Audio quality problems

Feedback

If you have feedback or questions regarding your Video Call experience please email videocallsupport@healthdirect.org.au or call our support team on 1800 580 771.