My Aged Care Consent Scripting - Translator and Interpreter Services
Gaining contacted client consent
1. Obtain the enquirers consent
2. Read the script as is:
Do you consent for this person to speak and act on your behalf and for information about your My Aged Care record to be shared with this person during this call?
3. Advise agent of clients response
1. Obtain the enquirers consent
2. Read the script as is:
This call is recorded for training purposes. Is that okay?
At the end of the call, your details may be passed onto our research provider who may contact you to complete a short survey. If you do not wish to participate, please let me know.
3. Advise the agent of clients response
Registering as a My Aged Care Client
1. Obtain the enquirers consent
2. Read the script as is:
To access aged care services, you need to be registered with My Aged Care first. To do this, I need to collect your personal information on behalf of the Department of Health, Disability, and Ageing.
By registering for a personal record, you can interact with us more easily. We may use the information in your record to provide you with aged care services.
Sometimes, we may need to share information in your record with the Aged Care Quality and Safety Commission, Services Australia, Department of Veterans' Affairs, National Disability Insurance Agency, aged care assessors, aged care providers and health professionals.
We are authorised to collect this information under the Aged Care Act 2024. Without it, we cannot register you with My Aged Care.
To learn more about how My Aged Care handles your personal information, you can view our privacy policy and notices on the privacy page at myagedcare.gov.au.
Do you consent to register?
3. Advise agent of clients response
1. Obtain the enquirers consent
2. Read the script as is:
To register as a supporter of a client, you need to register with My Aged Care first. To do this, I need to collect your personal information on behalf of the Department of Health, Disability and Ageing.
By registering for a personal record, you can support a client to seek or access aged care services, or support the client to do anything under the Act, other than means testing.
Sometimes, we may need to share your personal information with other supporters, the person you support, aged care assessors, aged care providers and the Aged Care Quality and Safety Commission. If another person applies for you to become a supporter, we may disclose the outcome of the application to them. [Italicised text only applies if a 3rd party applies for the person to be made a supporter.]
We are authorised to collect this information under the Aged Care Act 2024. Without it, we cannot register you with My Aged Care or register you as a supporter of an aged care client.
To learn more about how My Aged Care handles your personal information, you can view our privacy policy and notices on the privacy page at myagedcare.gov.au
Do you consent to register?
3. Advise agent of enquirers response
1. Obtain the enquirers consent
2. Read the script as is to the client:
To access aged care services, you need to be registered with My Aged Care first. To do this, I need to collect your personal information on behalf of the Department of Health, Disability, and Ageing.
By registering for a personal record, you can interact with us more easily. We may use the information in your record to provide you with aged care services.
Sometimes, we may need to share information in your record with the Aged Care Quality and Safety Commission, Services Australia, Department of Veterans' Affairs, National Disability Insurance Agency, aged care assessors, aged care providers and health professionals.
We are authorised to collect this information under the Aged Care Act 2024. Without it, we cannot register you with My Aged Care.
To learn more about how My Aged Care handles your personal information, you can view our privacy policy and notices on the privacy page at myagedcare.gov.au
Do you consent to register?
3. Advise agent of clients response
Becoming a Supporter/Supporter Lite Relationship
If you have a conflict of interest (either real, potential or perceived) acting as a supporter for the client named today, please advise me now, including how this conflict will be avoided or managed.
If you want more information regarding what a conflict of interest is, please let me know.
Please advise now if you do, or do not, have a conflict of interest.
You consent to registering the person named as your supporter under the Aged Care Act 2024. You understand that your supporter may request, access and receive information and documents, and communicate information, in line with your will and preferences, to support you to do things under, or for the purposes of, the Aged Care Act 2024except for means testing. You also consent to the Department collecting your personal information from your supporter and using it for aged care purposes. You understand that the Australian Privacy Principles may not apply to your supporter if they receive any information or documents provided to them in their role as your supporter.
If you understand and consent to this, please say Yes, or No if you disagree.
Becoming a Supporter Guardian Relationship
You confirm that you are a legally appointed decision maker for the client named in this call, and that your legal authority for your appointment must be active when you are acting on the behalf of the client. You understand that you must act in line with the Commonwealth, state or territory arrangements for your appointment, including acting within the scope of your decision-making authority.
You consent to being registered as a supporter under the Aged Care Act 2024 for the client named in this call. You understand that you may request, access and receive information and documents, and communicate information, in line with the client's will and preferences, to support them to do something under, or for the purposes of, the Aged Care Act 2024-except for means testing.
You also consent to the Department disclosing your name, contact details, role and status (current, suspended or cancelled) to the client and any other supporters that are registered for the client.
You understand that the Australian Privacy Principles may not apply to the client or other supporters if they receive any information or documents containing your personal information.
You also acknowledge that, as a supporter, you must comply with the duties imposed on you by the Aged Care Act 2024, including to respect the client's right to privacy and to have their personal information protected. If your circumstances change in a way that affects your ability or capacity to act as a supporter, you must contact My Aged Care.
If you understand and consent to this, please say Yes, or No if you disagree.