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healthdirect Australia is a free service where you can talk to a nurse or doctor who can help you know what to do.

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High risk pathway

Call handler: if the caller is from VIC, offer the GP/GPRC notification.

All other states

Contact a doctor now


Contact a doctor within 2 hours. Tell them that you, or the person with symptoms, have tested positive to COVID-19, or are awaiting a test result.

Because of the symptoms and risk factors, there is a higher risk of developing a more serious illness. Monitor the symptoms closely.

If you've tested positive to COVID-19, you should isolate at home.

You can leave your home to get necessary medical care.

If a GP is unavailable or closed, follow their instructions for contacting the emergency doctor, or attend your nearest emergency department (ED). Some EDs offer telehealth services. If you can't do either safely, call 000.

Offer to help the caller to find a GP/ED using the healthdirect NHSD.

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