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Complaints handling

Follow the links below to find trusted information about complaints handling.

Last reviewed: July 2016

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Carers NSW - Caring and paid work - your rights

Balancing caring responsibilities with the demands of paid work can be a challenge. You may need extra support and access to flexible work arrangements. It is important to know your rights.

Read more on Carers NSW website

Queensland

The Complaint Line website provides guidance on how to make a complaint about health practitioners, with the details for each state, for AHPRA and provides links to other health professional associations

Read more on CareSearch website

New South Wales

New South Wales

Read more on CareSearch website

Assessing complaints

The Health Care Complaints Commission is an independent body that deals with complaints about health service providers in NSW. It receives complaints about individual health practitioners, such as medical practitioners, nurses and dentists, massage therapists or counsellors; as well as complaints about health organisations, such as hospitals, medical centres or practices.

Read more on NSW Health Care Complaints Commission website

FAQs - I have lodged a complaint

FAQs - I have lodged a complaint

Read more on NSW Health Care Complaints Commission website

Frequently Asked Questions

FAQs - A complaint was made about me

Read more on NSW Health Care Complaints Commission website

Complementary medicines: the regulatory framework | Therapeutic Goods Administration (TGA)

This TGA behind-the-news article was published on 13 May 2011.

Read more on TGA – Therapeutic Goods Administration website

Carers NSW - Policy papers and submissions

Publishing papers and preparing written submissions are the main ways our Policy Team tells the NSW and Australian governments about what carers need.

Read more on Carers NSW website

Referral of a complaint to the Director of Proceed

Referral of a complaint to the Director of Proceedings - fact sheet

Read more on NSW Health Care Complaints Commission website

Privacy policy

This document describes how Healthdirect Australia Ltd (Healthdirect Australia) and its contractors collect, use, disclose and store your personal information.

Read more on Pregnancy, Birth & Baby website

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