Healthdirect Free Australian health advice you can count on.

Medical problem? Call 1800 022 222. If you need urgent medical help, call triple zero immediately

healthdirect Australia is a free service where you can talk to a nurse or doctor who can help you know what to do.

beginning of content

Complaints handling

1-minute read

Follow the links below to find trusted information about complaints handling.

Last reviewed: May 2018

Need more information?

These trusted information partners have more on this topic.

Top results

Assessing complaints

The Health Care Complaints Commission is an independent body that deals with complaints about health service providers in NSW. It receives complaints about individual health practitioners, such as medical practitioners, nurses and dentists, massage therapists or counsellors; as well as complaints about health organisations, such as hospitals, medical centres or practices.

Read more on NSW Health Care Complaints Commission website

FAQs - I have lodged a complaint

FAQs - I have lodged a complaint

Read more on NSW Health Care Complaints Commission website

Frequently Asked Questions

FAQs - A complaint was made about me

Read more on NSW Health Care Complaints Commission website

Department of Health | Marketing in Australia of Infant Formulas: Manufacturers and Importers Agreement

Marketing in Australia of Infant Formulas: Manufacturers and Importers Agreement 1992 (MAIF Agreement)

Read more on Department of Health website

Referral of a complaint to the Director of Proceed

Referral of a complaint to the Director of Proceedings - fact sheet

Read more on NSW Health Care Complaints Commission website

Privacy policy

This document describes how Healthdirect Australia Ltd (Healthdirect Australia) and its contractors collect, use, disclose and store your personal information.

Read more on Pregnancy, Birth & Baby website

FAQs - I am an expert adviser

FAQs - I am an expert adviser

Read more on NSW Health Care Complaints Commission website

Healthdirect 24hr 7 days a week hotline

24 hour health advice you can count on

1800 022 222

Government Accredited with over 140 information partners

We are a government-funded service, providing quality, approved health information and advice

Australian Government, health department logo ACT Government logo New South Wales government, health department logo Northen Territory Government logo Government of South Australia, health department logo Tasmanian government logo Government of Western Australia, health department logo