Telecross is a very simple concept - a free reassuring daily phone call for seniors, those with a disability and carers. Run by Red Cross all over Australia, Telecross provides a friendly daily phone call by volunteers to members of the community who may be housebound, unwell or have chronic or unstable medical conditions to ensure that they are safe and well. Telecross provides peace of mind to you and your family and a way for people to remain engaged with the wider community, and can provide services to people in South East NSW as well as the ACT.
Calls are made within an agreed time period each morning to people who live alone, are socially isolated or at risk of accident or illness, and calls can receive calls seven days a week. If a client does not answer their phone, we will make a further attempt before staff contact your nominated contacts to ask them to check on you immediately. If no-one is available Red Cross will request that the police visit to conduct a welfare check.
Clients and volunteers also hold social groups to share new connections with others in Red Cross programs.
Fees for Telecross are based on an annual subscription. Payment plans may be arranged for self-funded subscribers.
To find out more, or to sign up for telephone support, call us on (02) 6234 7663 or email socialinclusionact@redcross.org.au