Public holidays:View holiday hours Hide holiday hours
New Year's Day: 01 January 2020 Closed
Australia Day: 27 January 2020 Closed
Good Friday: 10 April 2020 Closed
Easter Saturday: 11 April 2020 Closed
Easter Sunday: 12 April 2020 Closed
Easter Monday: 13 April 2020 Closed
Anzac Day: 25 April 2020 Closed
Queen's Birthday: 08 June 2020 Closed
Labour Day: 05 October 2020 Closed
Christmas Day: 25 December 2020 Closed
Boxing Day: 28 December 2020 Closed
Billing: No Fee
Regional Assessment Services provide basic Home Support assessment services for people seeking aged care support through the Commonwealth Home Support Programme (CHSP).
The My Aged Care Contact Centre receives inbound referrals and registers and screens clients before further assessment by either Regional Assessment Teams or Aged Care Assessment Teams to determine care needs.
The Regional Assessment Team assesses clients for referral to the Commonwealth Home Support Program for entry-level support services, while the Aged Care Assessment Team will assess clients with more complex, multiple care needs, for either Residential Aged Care; Home Care Packages; Transitional Aged Care; or occasionally, to entry-level services under the Commonwealth Home Support Program.